Remote Customer Service and CNA

AMBREONICA CLARK

Oak Grove, LA ***** ® 225-***-**** ® *************@*****.***

Professional Summary

Reliable and detail-oriented professional with experience in customer service, insurance, and

correctional operations. Proven ability to handle sensitive information, manage multiple systems, and

communicate clearly with the public. Experienced in remote work, phone-based support, and computer

systems. Seeking a work-from-home position in customer service, healthcare, insurance, or

administrative support.

Skills

Customer Service Call Handling & Phone Support

Data Entry & Computer Systems Cash Handling & POS

Multitasking Conflict Resolution

Confidentiality Remote Work Experience

Work Experience

Correctional Officer, 09/2019 to Current

Riverbend Detention Center

¢ - Monitor cameras and security systems

- Control inmate movement and electronic doors

- Maintain inmate counts and documentation

- Track intake, transfers, and scheduled trips using computer systems

Customer Service Representative (Remote), 06/2024 to 03/2025

Statefarm Insurance

- Took inbound customer calls from home

- Processed payments and set up new auto policies

- Answered questions regarding coverage and accounts

- Transferred calls and maintained professionalism

Cashier, 06/2016 to 06/2019

Family Dollar — Lake Providence, LA

¢ Assisted in inventory management, restocking shelves to maintain product availability.

¢ Provided exceptional customer service, resolving inquiries and complaints effectively.

Education & License

High School Diploma

Lake Providence Senior High

Certifications

certified Nursing Assistant

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