Bilingual Customer Service Representative, 8 Years
Resume:
VINISKY BOBGA DOBGIMA
Bilingual Customer Service Representative with 7+ Years Experience in Driving Customer Retention Rates
***************@*****.***
Fort Worth, TX 76106
Supplier Audit & Assessment Skills
Call Center/Customer Service Experience 7+ years
Healthcare Industry Experience 1 year
Sales Experience 1 year
Number of Calls 60 – 80 calls daily
Typing Speed Approximately 40+ WPM
Shift Availability Available 24/7 including weekends Separate Space to Work Yes
Internet Service Provider Spectrum
Internet Speed 450 mbps download, 350 mbps upload
Vacation Plan None
Professional Summary
● Skilled customer service representative with 8 years of experience in healthcare and administrative support.
● Proven track record of enhancing patient satisfaction through exceptional service and effective issue resolution.
● Expertise in insurance verification, medical scheduling, and maintaining accurate patient records.
● Demonstrated ability to manage high call volumes while ensuring quality standards and fostering positive patient interactions.
● Committed to leveraging strong organizational skills to improve service delivery in a dynamic environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Apria Healthcare – Remote
June 2024 to March 2026
● Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
● Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
● Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
● Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
● Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
● Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments. Customer Support Representative
TrendHR - Remote
July 2022 to April 2024
● Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction
● Identified recurring product or service-related issues and provided feedback to the appropriate teams for process improvement
● Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress
● Assisted customers in navigating self-service tools such as online portals or knowledge bases to empower them with self-help options
● Managed a high volume of incoming calls or messages while maintaining quality standards for response time and issue resolution
● Maintained a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely manner. Customer Service Representative
Activus Connect - Remote
September 2018 to June 2022
● Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
● Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
● Built rapport with customers through active listening, empathy, and personalized interactions.
● Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
● Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
● Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
Education
Management (Bachelor's degree)
University of Buea
July 2017
Skills
● Organizational skills
● Medical scheduling
● Intake
● Medicare
● Insurance verification
● Patient interaction
● Hospital experience
● Administrative experience
● Typing
● Medical documentation
● Computer literacy
● HIPAA
● Attention to detail
● Multi-line phone systems
● Front desk
● Time management
● Office experience
● Customer service
● Medical records
● Phone etiquette
● Computer operation
● Clerical experience
● Patient service
● Computer skills
● Patient care
● Medical billing
● Medical terminology
● Medical office experience
Languages
● French - Fluent
● English - Fluent
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