Remote Travel Concierge & Sales Executive

Eruwa Ayonmike

Travel Concierge

+*** 816-***-**** • Lagos, 101232, Nigeria • *************@*****.*** https://www.linkedin.com/in/eruwa-ayonmike-575251103/ Work Experience

Sales & Travel Agent

Dreamport (Oojo Travel Service) • Remote

02/2025 – Present

Consistently surpassed sales and upselling targets by recommending high-value tickets, travel care services, and flexible flight plans.

Engaged customers across major markets (US, UK, Canada, Europe), tailoring travel solutions to diverse needs.

Conducted structured post-booking consultations, increasing customer value and retention through targeted ancillary recommendations.

Managed complex booking scenarios, including fare adjustments, baggage arrangements, and refund processing with exceptional accuracy.

Maintained detailed performance records, documented interactions, and ensured compliance with reporting standards.

Resolved customer issues using structured problem-solving techniques, escalating to third parties when necessary to ensure timely solutions.

Drafted clear, professional communications regarding bookings, service updates, and issue resolution. Advocated for accurate recognition of sales contributions and ensured proper invoice processing. Operations Coordinator & Client Service Representative SAGIENT • Remote, UK

07/2024 – 01/2025

Supported daily operational planning, scheduling, and oversight for the operations team. Served as the primary client contact, ensuring prompt issue resolution and high-quality service delivery. Oversaw on-ground personnel, monitored inventory levels, and coordinated logistics. Managed client accounts, including compliance oversight for the sister company, Kasar Stays. Issued quotations, effectively upsold services, and resolved client complaints while maintaining meticulous records.

Assisted with order processing, payment inquiries, and debtor follow-ups. Tracked client satisfaction metrics and monitored feedback trends to drive service quality improvements. Customer Service Manager

Nukreactionz Printing Solution • Lagos, Nigeria

09/2022 – 05/2024

Results-driven professional with extensive experience in sales, customer service, and operational coordination, adept at exceeding targets and enhancing client satisfaction. Proven ability to manage complex bookings, upsell services, and build lasting relationships across diverse markets. Committed to delivering exceptional travel solutions and driving revenue growth, aligning perfectly with the needs of Lyrehc Luxury Travel.

Managed a high volume of customer inquiries, orders, and complaints across multiple communication channels.

Maintained and updated customer databases with exceptional accuracy. Prepared invoices, ensured timely payments, and actively followed up on outstanding receivables. Cultivated strong client relationships and recommended suitable products and services tailored to client needs.

Collaborated with internal teams to achieve revenue targets through effective cross-selling and upselling strategies.

Supported targeted marketing activities designed to boost customer engagement and brand loyalty. Program & Business Development Officer

Bank Directors Association of Nigeria • Lagos, Nigeria 01/2022 – 08/2022

Developed and executed strategic capacity-building programs and association projects. Managed program budgets meticulously and evaluated project outcomes against set objectives. Maintained robust relationships with financial regulators and key member banks. Supported vital communication, membership expansion, and essential administrative functions. Administrative Officer / Customer Service Representative RoyaCare Agency • Remote, UK

10/2020 – 11/2021

Facilitated effective communication between clients and healthcare professionals. Managed client inquiries, processed payroll checks, and coordinated staff training updates. Updated staff trackers, medical profiles, and booking logs on a weekly basis. Ensured seamless coordination and timely information flow among all relevant stakeholders. Cash Processing & Business Development Officer

Bankers Warehouse Limited • Lagos, Nigeria

11/2018 – 10/2020

Assessed cash fitness levels and ensured the accuracy of financial operations. Identified new business opportunities and supported strategic business development initiatives. Managed cash discrepancies effectively and ensured efficient cash returns. Contributed to organisational growth through dedicated operational support. Customer Service Intern

Zmirage Multimedia Limited • Lagos, Nigeria

07/2017 – 07/2018

Managed office supplies, prepared detailed expense reports, and maintained essential databases. Organised filing systems efficiently, managed calendars, and scheduled appointments. Handled customer inquiries and complaints while maintaining comprehensive records. Education

Bachelor’s Degree - International Studies & Diplomacy University of Benin • Nigeria

09/2012 – 06/2016

Skills

Certificates

Effective Communication

Understanding Your Organisation

Principles of Care and Confidentiality

ALX Virtual Assistant Program

ALX

2024

MS Office Suite Google Workspace Canva Asana Motion CRM Tools Email & Calendar Management Data Entry & Reporting Customer relations Issue resolution Conflict resolution Service recovery Client retention Call handling Customer satisfaction improvement Upselling Cross-selling Lead qualification Objection handling Negotiation Consulting Revenue growth Relationship building Product knowledge development Planning & scheduling Process improvement Compliance Documentation & reporting Time management Organisation Task prioritisation Workflow management Attention to detail Communication Interpersonal skills Problem-solving Adaptability Critical thinking Stakeholder management Decision-making Multitasking Confidentiality & discretion

Contact this candidate