Customer Support & Virtual Assistant Professional

Anjali Verma

Email: *************@*****.*** Phone: +91-936*******

Ayodhya, Uttar Pradesh

Professional Summary

Customer Support, Operations, and Virtual Assistant professional with 2+ years of experience in international and domestic customer service. Skilled in email, chat, and voice support, CRM platforms, ticket management, operations support, Excel reporting, documentation, data entry, and stakeholder communication. Consistently achieved KPI, CSAT, and quality goals while delivering exceptional customer experiences. Core Competencies

• Customer Support

• Virtual Assistance

• Operations Analysis

• CRM & Ticketing

• Email/Chat/Voice Support

• Data Entry

• Excel & Google Sheets

• Reporting

• SOP Compliance

• Problem Solving

• Time Management

Professional Experience

Teleperformance India Pvt. Ltd. Amazon Seller Support Mar 2025 – Apr 2026

• Provided email and chat support to global Amazon sellers.

• Resolved account, listings, orders, reimbursements and policy issues.

• Maintained accurate CRM documentation and ticket records.

• Collaborated with internal teams for escalations.

• Achieved 100% KPI, quality and productivity metrics.

• Delivered high CSAT through timely issue resolution. Startek Operations Executive May 2022 – Nov 2022

• Handled customer support through voice, chat and email.

• Resolved delivery, payment, refund and order-related issues.

• Maintained CRM records and customer interaction history.

• Met quality, productivity and CSAT targets consistently. HR Recruiter Intern Precise Talent Hunt Jan 2024 – Feb 2025

• Candidate sourcing using job portals.

• Resume screening and shortlisting.

• Interview scheduling and coordination.

• Database management and documentation.

Technical Skills

Microsoft Excel, Google Workspace, MS Office, Windows, macOS, AI Tools Education

M.A. Sociology – University of Allahabad (2021)

B.A. Sociology – University of Allahabad (2019)

Certifications

• Google Digital Garage – Fundamentals of Digital Marketing

• Coursera – SEO with Squarespace

• Computing and its Applications

Achievements

• Consistently achieved KPI and quality targets.

• Successfully handled high-volume customer interactions.

• Strong experience supporting international customers

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