Executive Operations and HR Leader

VERONICA TAYLOR

Executive Operations • Banking • Gaming • Human Resources Leader

Union Grove, WI 313-***-****

EXECUTIVE PROFILE

Strategic and results-oriented leader with more than 15 years of progressive experience across gaming, banking, mortgage lending, financial services, operations management, compliance, and customer experience. Recognized for leading teams, coaching employees, managing financial operations, strengthening compliance, and improving organizational performance. Currently pursuing a Master of Arts in Human Resource Management at the University of Arizona Global Campus (Expected January 2028) with an emphasis on employee relations, compensation, talent management, organizational development, and strategic leadership.

CORE LEADERSHIP COMPETENCIES

Leadership • Human Resources • Employee Relations • Operations Management • Regulatory Compliance • Financial Analysis • Team Development • Process Improvement • Workforce Planning • Talent Development • Customer Experience • Risk Management • Microsoft Office • Excel • Cross-functional Collaboration • Strategic Planning • Banking Operations • Gaming Operations

PROFESSIONAL EXPERIENCE

American Place Casino — Floor Supervisor Feb 2023–Present

Lead gaming floor operations while supervising dealers and coordinating with pit managers to ensure operational excellence and regulatory compliance.

Coach and develop team members while promoting accountability, professionalism, and exceptional guest service.

Monitor gaming activity, resolve escalated concerns, and support operational integrity through sound decision-making.

Manage inventory, cash transfers, and opening and closing procedures while maintaining compliance.

Hollywood at Greektown Casino — Assistant Pit Manager Mar 2022–Feb 2023

Supervised gaming operations and supported daily workforce management.

Managed dealer performance, table operations, and customer service standards.

Ensured compliance with gaming regulations and company policies.

Rocket Mortgage — Mortgage Banker Jul 2021–Feb 2022

Guided clients through the mortgage process while delivering consultative financial solutions.

Collaborated with underwriting and operations to achieve efficient loan processing.

Built trusted relationships through proactive communication and exceptional service.

PNC Bank — Lead Teller Dec 2020–Jul 2021

Led branch teller operations, coached staff, and maintained regulatory compliance.

Managed high-value financial transactions and resolved complex customer concerns.

Partnered with leadership to improve operational efficiency and customer satisfaction.

Additional Experience — Comerica Bank • Amazon • Volkswagen Group of America • MotorCity Casino • MGM Grand • Greektown Casino 2005–2020

Progressive leadership, banking, logistics, compliance, and customer-facing experience.

Developed expertise in financial operations, team collaboration, operational controls, and client relationship management.

EDUCATION

University of Arizona Global Campus

Master of Arts, Human Resource Management

Expected Graduation: January 2028

Ashford University

Bachelor of Arts, Criminal Justice & Homeland Security

Certified Nursing Assistant Training

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