Customer Service and Client Coordination

Jacqueline A. Anderson

C: 443-***-***** E: **************@*****.***

OBJECTIVE: To obtain a Customer Service position in a results-oriented company that seeks an ambitious and career conscious person.

EDUCATION

Morgan State University, Baltimore MD

Bachelor of Science Degree in Family & Consumer Science

Graduation Date: May 2018

EXPERIENCE:

CASE MANAGEMENT

●Support 8-10 students while in classroom setting by helping Pre- Kindergarten children with behavior and provided study skills to youth grades 1-5 to challenge learning abilities

●Observe daily activities, instructed and tutored students in basic mathematics, spelling, and reading skills in a classroom setting in order to reach academic goals

●Interacted with clients with mental health disorders and sexual behavior disorders to obtain patient information in the neurology department for check in process

●Delivered resources for living arrangements and daily programs per clients interest in order to reach goals to improve behavior

●Locate food resource centers and shelters, prepare meals in food kitchens and donate nonperishables and clothing for the homeless population in Baltimore City

CLIENT SERVICES AND COORDINATION

●Interfaced various levels of management to coordinate all resources and tools required by operations managers and team leaders.

●Maintain proficiency in using billing and ancillary systems.

●Served as a team player traveling to different locations assisting and communicating both internally and externally with customers in locating desired items for purchase

●Execute duties as subject matter expert coordinating to assure all store displays are visible, customers were provided high level support, and areas were safe and clean

●Proactively investigate all vendor concern also provides feedback to Regional Marketing

Baltimore City Public School Substitute Teacher 12/12/2 -present

Milford Mill High School Internship 03/2016 – 05/2016

Walmart Sales Associate 4/2007 – 10/2010

Green Tree Sales Coordinator Sales 4 /2006 – 10 /2008

Baltimore Convention Center Clients Services 3/2000 – 1/2006

Baltimore City Public Schools Substitute Teacher 09/1991 09/1995

John Hopkins Hospital Customer Service 04/1987 - 06/1995

SKILLS

Time Management Skills

Customer Service and Client Support

Analytical and Problem Solving skills

Case Management

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