Account Manager & Scheduling Specialist

LH

LILLIAN HOLLIFIELD

*************@*****.*** 304-***-**** HICKORY, NC 28601

Reliable and hardworking professional with experience in account management, customer service, scheduling, and distribution center operations. Skilled in communicating with customers, coordinating appointments and employee schedules, resolving concerns, and maintaining strong client relationships. Experienced working in fast-paced, physically demanding environments while maintaining accuracy, productivity, and safety. Dependable team player with strong organizational, communication, and time-management skills.

• Customer Service

• Account Management

• Appointment Scheduling

• Employee Scheduling

• Client Relations

• Conflict Resolution

• Professional Communication

• Organization & Time Management

• Team Collaboration

• Data & Record Management

• Warehouse Operations

• Inventory & Merchandise Handling

• Safety & Workplace Procedures

• Problem Solving

• Reliability & Dependability

Blessing In Disguise Hickory, NC

ACCOUNT MANAGER Cleaning

Services

12/2025 - Current

Managed customer accounts and maintained positive, professional relationships with clients.

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Communicated with prospective and existing customers to schedule cleaning appointments and coordinate service needs.

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Coordinated client schedules with cleaning staff to ensure appointments were completed efficiently and on time.

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Followed up with customers to ensure satisfaction with cleaning services and addressed concerns or service issues.

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Created and maintained employee schedules based on client appointments, availability, and business needs.

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Handled appointment changes, cancellations, and rescheduling while maintaining clear communication with clients and employees.

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Coordinated between customers, cleaning staff, and management to support smooth daily operations.

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Maintained accurate customer information, appointment details, and scheduling records.

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Provided professional customer service while working to resolve concerns and maintain client satisfaction.

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Target Distribution Center Newton,

North Carolina

Warehouse Worker

04/2021 - 08/2025

Performed physically demanding warehouse and distribution center duties in a fast-paced environment.

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Assisted with processing, sorting, handling, and movement of merchandise throughout the distribution center.

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Summary

Skills

Experience

Worked efficiently to meet daily productivity and operational goals while maintaining accuracy and attention to detail.

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Followed company safety procedures and policies while working around warehouse equipment and merchandise.

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Maintained a clean and organized work area to support safe and efficient operations.

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Collaborated with team members and leadership to complete daily assignments and meet department needs.

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Adapted to changing workloads, priorities, and operational demands in a high-volume distribution environment.

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Demonstrated reliability, strong work ethic, time management, and the ability to remain productive during extended and physically demanding shifts.

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Huntington High School Huntington, West Virginia 05/2021

Family & Community • Personal Development • Staying Active • Organization & Planning • Learning New Skills • Helping Others

References available upon request.

Education and Training

Activities and Honors

References

Contact this candidate