Probation and Parole Officer Candidate

Ahliza Ramirez Garcia

Albuquerque, NM ***** 505-***-**** **************@*****.***

OBJECTIVE

Dedicated and safety-conscious professional with an Associate Degree in Criminology and a Public Safety certification. Seeking to apply practical experience in crisis de-escalation, individual supervision, case documentation, and direct client care as a Probation and Parole Officer with the New Mexico Department of Corrections.

EDUCATION & CERTIFICATIONS

Central New Mexico Community College Albuquerque, NM

Associate of Arts in Criminology Graduated May 2026

Certificate in Health, Wellness, and Public Safety Graduated May 2026

Certificate in General Studies Graduated May 2026

Certifications

CPR, First Aid, and AED Certified

Urinalysis (UA) Certification

CORE COMPETENCIES

Safety & Compliance: De-escalation tactics, facility security, rule enforcement, drug testing administration, and key-holder responsibilities.

Client Care & Supervision: Behavioral monitoring, direct care assistance, conflict resolution, and individual support.

Documentation & Reporting: Case logging, structured intake interviews, incident reporting, and maintaining privacy/confidentiality.

Operations & Leadership: Staff supervision, emergency response, database management, and schedule execution.

WORK EXPERIENCE

Caregiver Home Instead (585 Osuna Rd NE Ste F, Albuquerque, NM 87113 575-***-****) June 2026- Present PART TIME

Provide direct, non-medical care and personal assistance to clients while ensuring a safe, supportive living environment.

Monitor health and behavioral changes, document daily updates, and assist clients in maintaining safety and daily routines.

Utilize active listening and clear communication to build trust with clients and address individual needs with patience.

Resident Supervisor La Pesada Halfway House June 2025 – June 2025 Full Time

Enforced facility rules and safety protocols to maintain accountability across the residential population.

Administered random drug screenings using specialized Urinalysis (UA) training.

Defused interpersonal conflicts, monitored behavioral changes, and maintained detailed, time-sensitive security logs.

Front Desk Supervisor / Associate Marriott International June 2025 – July 2025 (Also 2021 & 2023–2024) Full Time

De-escalated high-pressure situations, resolved guest issues, and maintained security oversight for the property.

Managed property operations as a key holder, supervised team members, and trained new hires on procedures and database systems.

Verified legal identification and handled guest records in strict compliance with privacy standards.

Telephone Interviewer NORC at the University of Chicago April 2022 – March 2023 Part Time

Conducted structured, confidential interviews for research initiatives while collecting and entering accurate data into system databases.

Managed interactions with resistant respondents using patience, professional tone, and active listening skills.

Delivery Driver / Warehouse Associate Amazon Flex November 2024 – Present Part Time

Organize inventory segments and navigate routes across the local area to deliver shipments under strict deadlines.

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