Medical Administration & Office Operations Leader

Shannie Nutter

Eunice, LA ***** +1-337-***-**** *************@*****.***

Professional Summary

Detail-oriented and results-driven professional with leadership experience in medical administration, office management, and retail supervision. Skilled in ICD-10, CPT, and HCPCS coding, team training, and customer service. Proven ability to optimize workflows, ensure compliance, and streamline operations, as demonstrated in roles managing household logistics, supervising teams at Walmart, and overseeing medical office functions. Work Experience

Household Manager

My home Eunice, LA

February 2021 to May 2025

• Managed all aspects of household operations, including scheduling, budgeting, and maintenance, ensuring seamless daily functioning

• Increased household efficiency by researching and recommending the purchase of new appliances or equipment

• Maintained optimal inventory levels by conducting regular audits and restocking necessary items as needed

• Enhanced household security by implementing alarm systems and surveillance cameras

• Arranged travel accommodations for family vacations or business trips, ensuring smooth logistics and timely coordination

• Developed and implemented systems to streamline household operations, improving efficiency and reducing costs Fresh Supervisor

Walmart supercenter #0773 Eunice, LA

June 2017 to February 2021

• Increased team efficiency by applying strong leadership talents and problem-solving skills to organize the workplace

• Resolved customer complaints and adjusted policies to meet changing needs, improving customer satisfaction

• Evaluated employee performance and coached team members to improve weak areas, maintaining compliance with company policies and communication goals

EMT-Basic/Driver

ASAP Ambulance Service Laurel, MS

May 2015 to April 2017

• Determined medical and safety requirements at emergency scenes by assessing medical status of ill or injured persons, ensuring appropriate care

• Administered basic and advanced life support to patients at scene and en route to hospital, improving patient outcomes

• Maintained up-to-date knowledge of patient care equipment functions, certifications, and registration to ensure compliance

• Protected self and others by adhering to safety regulations and procedures during emergency responses Office Manager

Trinity Medical Center Church Point, LA

February 2004 to April 2008

• Maintained computer and physical filing systems, overseeing office inventory by ordering, requisitioning, and managing shipment receiving

• Optimized organizational system for payment collections and AP/AR, increasing efficiency in financial operations

• Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel performance

Education

Medical billing and coding Office administration (College) UMA Remote

August 2025 to Present

I have been on the deans list carrying a 4.0 since I stared at UMA. I will receive my associates degree in January of 2027 Medical Billing & Coding (Certification)

University of Arkansas Grantham Remote

May 2024 to March 2025

Skills

HCPCS Insurance Verification - Insurance verification experience (3–5 years) Microsoft Excel Travel Coordination Microsoft suite Decision making Medical Office Experience Conflict Management EMT Experience Supervising Experience Medical Coding Data entry Management Bookkeeping Microsoft Office Team- oriented Medical Records Human Resources Payroll Detailed - oriented ICD-10 Conflict resolution Interviewing Critical Care Experience Customer service HIPAA Accounts Receivable Inventory control Sales Employee Evaluation Security System Management Recruiting Office Management CPT coding Vital Signs Multitasking Medical Billing Anatomy Knowledge Communication skills Employee Orientation Budgeting Microsoft Word Workflow Optimization Written and oral communication skills Certifications and Licenses

Certification in medical billing and coding

March 2025 to Present

University of Grantham

Driver's License

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