Office Administrator with 10+ Years Experience

CASSIE NEPAUL

Administrative Professional Operations Support Office Administration

Phone 079-***-****

Email *********@*****.***

PROFESSIONAL PROFILE

Highly organised and detail-oriented Administrative Professional with extensive experience in office administration, billing support, records management, stock control, reporting, supplier coordination, and operational support. Skilled in managing confidential information, coordinating processes, maintaining accurate documentation, and supporting teams in fast-paced environments. Proficient in SAP, Synchramed, and Microsoft Office. KEY SKILLS

Office Administration & Operational Support

Patient Billing Administration

Funder Authorisation Submissions & Follow-ups

SAP & Synchramed Systems

Microsoft Office Suite

Data Capturing & Reporting

Records Management & Filing

Stock Control & Inventory Administration

Scheduling & Coordination

Supplier & Client Liaison

PROFESSIONAL EXPERIENCE

LIFE Healthcare Hilton

Administrative Clerk – Renal Unit April 2025 – Present

• Provide administrative support to management and operational teams.

• Manage patient records, data capturing, filing and confidential documentation.

• Coordinate patient billing processes and ensure accurate submission of information.

• Prepare and submit authorisation requests to medical aid funders and follow up on approvals.

• Liaise with funders regarding outstanding documentation and requirements.

• Utilise SAP, Synchramed and Microsoft Office systems. LIFE Healthcare Hilton

Pharmacy Ward Stock Controller – Renal Unit, NICU, Maternity & Labour Ward September 2023 – March 2025

• Managed stock control administration and maintained accurate inventory records.

• Monitored stock levels and processed stock requests and orders.

• Captured stock movements and maintained system accuracy using SAP and Synchramed.

• Prepared reports relating to stock usage and requirements.

• Liaised with pharmacy teams, nursing staff, suppliers and management. Media24 t/a SPREE – Cape Town

Sourcing & New Business Administrator February 2016 – September 2018

• Managed supplier records, contracts and administrative documentation.

• Coordinated supplier onboarding and maintained supplier communication.

• Compiled reports, captured data and maintained accurate databases.

• Assisted with purchasing administration, stock monitoring and logistics coordination.

• Managed queries and supported day-to-day operational requirements.

• Conducted supplier and competitor research to support business decisions. Hotel Verde – Cape Town

Reservationist May 2015 – November 2015

• Managed guest reservations, confirmations and client profiles.

• Processed online bookings through various reservation platforms.

• Liaised with travel agents, tour operators and corporate clients.

• Prepared quotations, reports and booking documentation.

• Coordinated airport transfers and provided general administrative support. Rogz – Cape Town

Personal Assistant to Director / Product Quality & Technical Administrator / Supply Staff Social Coordinator January 2012 – May 2014

• Managed executive administration including diaries, meetings and correspondence.

• Prepared reports, presentations and business documentation.

• Maintained filing systems, office procedures and data records.

• Coordinated supplier communication and purchasing requirements.

• Assisted with product quality administration and project coordination.

• Supported staff events, logistics and operational activities. Boca West CC (USA)

Business Administration Management Training Program June 2010 – November 2012

• Assisted with administrative processes, reporting and documentation.

• Supported event coordination, research and supplier liaison.

• Managed information gathering and assisted with operational planning. Boca West CC (USA)

Dining Room Hostess / Front of House October 2004 – November 2009

• Managed membership enquiries, reservations and customer service.

• Performed cash-ups, data capturing and general administration.

• Assisted management with daily operational duties. EDUCATION & TRAINING

Boca West CC – Hospitality Business Management (2011) Master Grade IT – Microsoft Excel Level 1 & 2 (2017) Northbury Park Secondary (2003)

SYSTEMS & SOFTWARE

SAP

Synchramed

Microsoft Office Suite

Microsoft Excel

Microsoft Word

Microsoft Outlook

LANGUAGES

English – Native

Afrikaans – Intermediate

isiZulu – Basic

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