Dispatch Operations & Customer Service Leader

Professional Overview

GLORIA OLMO Chicago, Illinois 773-***-**** ************@*****.***

Professional Summary

Highly organized and dependable professional with extensive experience in dispatch management, business operations, customer service, transportation coordination, and administrative support. Proven ability to lead teams, manage complex scheduling, coordinate personnel and vehicles, and resolve customer and employee concerns efficiently. Strong communication, problem-solving, and organizational skills with a consistent focus on operational efficiency, safety, and service quality.

Key Skills & Competencies

● Operations & Logistics: Dispatch Management, Transportation Coordination, Scheduling and Routing, Office Administration, Record Keeping, Tracking Time and Materials

● Management & Leadership: Staff Coordination, Problem Solving, Business Operations, Safety and Compliance, Performance Monitoring

● Interpersonal & Technical: Customer Service, Communication, Teamwork, Organization, Microsoft Office, Computer Skills

Professional Experience

PPE Towing Corp. — Dispatch Manager July 2018 – Present

● Plan and coordinate daily transportation routes and dispatch operations to ensure prompt and reliable service delivery.

● Dispatch personnel and vehicles rapidly in response to customer service requests and emergency calls.

● Coordinate efficient towing and roadside assistance services while maintaining clear communication with customers, supervisors, contractors, and employees.

● Manage daily driver schedules and monitor field operations to guarantee compliance with company procedures and performance standards.

● Address and resolve employee and operational issues effectively to support smooth workflows.

● Prepare and maintain comprehensive operational reports, records, and documentation.

● Track time, materials, expenditures, and crew activities to ensure strict operational accuracy.

● Promote a culture of workplace safety and enforce adherence to all safety policies and regulations.

● Provide robust support for overall business operations, customer service inquiries, and administrative functions.

Community Service

New Life Covenant — Community Service Volunteer (100 Hours Completed)

● Assisted with organizing donations and maintaining clean, functional facility spaces.

● Supported community events and managed routine administrative activities.

● Demonstrated consistent responsibility, professionalism, and a positive attitude while providing general volunteer assistance.

Education & Credentials

● Degree in Computer Science — 2006

● Certificate in Internet Processing — 2003

● Roberto Clemente Community Academy — High School Diploma, 2001

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