Customer Service & Freight Billing Coordinator
Resume:
Xavier jackson.
Augusta ga *****
*****************@*****.**
m
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service
Representative
Conduent-Evans, GA
Present
A day on the job looks like being at your desk answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings. This is a high-volume inbound call position. We assist callers with finding a tax preparer to file their taxes as well As other IRS related issues. Customers may call in to track their refund and or make payments To the IRS. I am responsible for setting up appointments and callbacks for our clients. CSRs will have up to 80 calls per day in a fast paste working environment. Freight billing
coordinator WFH
Rayonier Advanced Materials-Jesup, GA
April 2023 to Present
Schedule the movement of shipments with carriers (via truck, ocean and air) to the assigned origin and/ or destination points and follow up to ensure timely arrival negotiating rates with local carriers Developing knowledge of the shipping process and government regulations through cross training with other team members
Develop knowledge of the shipping process and government regulations through cross training with other team members
Coordinate and work closely with appointed field contacts to ensure common objectives are met, support the Logistic Manager/Analyst to achieve corporate goals while providing recommendations of continuous process improvements
Assist in the day to day operations of export dept Processing of documentation for the physical movement of cargo Developing and maintaining an excellent working relationship with internal departments and/or vendors Learning the billing function
Developing basic negotiation skills
Communicating client issues or changes to the next level While working from home I am responsible for sending invoices and account updates to clients, receiving, sorting, and tracking incoming payments, addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data. Certain days out of the week I am to send out updated SOA's to each ocean carrier with explanation of payments. SAP system gives me most of the information I need to verify each invoice correctly. I communicate with USBank on which invoices to pay or dispute according to charges on the invoice. Excel is the main source of exporting data with this formulated sheet I am able to move a little faster at extracting information from USB. Customer Service
Representative
TSI-Augusta, GA
August 2023 to September 2024
Contracting job working for electric company called Peco. Call center work from home job in the FCC DEPT. I set up payment arrangements for customers who are having difficulties paying their bill. Apply cut in services for customers whose electricity and or gas has been cut off. Customers call in to apply for CAPS which is a low-income program to help cover their bill. Logistics Planner
AGCO Corporation-Ellabell, GA
March 2022 to February 2023
My job is to maintain a schedule for our containers depending on the needs of the facility. Worked remote for some time because of damage tot he facility from a tornado. Print out all loose accessory orders for the month. Multitasking as a logistics planner, your duties include determining the scope and requirements of a project or operation, communicating with vendors to assess delivery details, and managing employees. You also analyze distribution processes to make improvements and prepare logistics reports for senior decision-makers.
• Maintain email / phone correspondence with customers daily
• Schedule deliveries with warehouses
• Add loads to the dispatch load board once available for scheduling
• Keep running warehouse contact sheet updated with SOP for scheduling deliveries
• Update customers with scheduled delivery dates and times
• Work with Dispatch Team to replace loads when warehouse is unable to receive per requested dispatch schedule
• Update our online system with container movement details as they transpire
• Followup with customers regarding freight that is on hold at port with US Customs or the Steam Ship Lines
• Receive updated from Dispatch Team regarding driver delays and detention and update customers as per SOP
• Update larger VIP client online portals of container movement and delivery confirmations
• Answer phone calls and assist with directing customers to correct team member for answers • Other misc duties as assigned by Management
Distribution Customer Service
Representative
NFI Industries-Garden City, GA
April 2021 to March 2022
Job duties are to bill drayage for one of our many accounts which is Lowes, using an EDI system called As400 and a transportation system called IMS. Entering all information in a formulaic spreadsheet on excel. I am also the staffing coordinator. I reach out to multiple staffing agencies to staff our facility needs using a system called Fieldglass. I’m responsible for approving payroll and making sure all time adjustments have been enter in the payroll system we used called Kronos. My job is located on federal grounds which is the Georgia Port Authority, so we have multiple ways of verifying potential employees without violating any of the the Ports policies. Other responsibilities include maintaining the attendance and gate list which is used on our google drive to keep records of our temporary and company associates. While working here I have learned multiple tasks including dispatching by using the Georgia Port Authority's dispatching system called sparks. I am also the receptionist for our facility. Directing calls and dispatching our drivers to our drop yard where the carriers pick up and drop off our loads. • Managed customer accounts
• Conducted customer service surveys
• Collected and documented orders
• Responded to inquiries and issues
• Inventoried spreadsheets
• Greeted customers
• Invoice Reconciliation
• Payment Processing understanding
• Matching invoices
Billing Specialist
AtWork Staffing Group-Garden City, GA
December 2020 to March 2022
Every Week I receive a spreadsheet of all containers that need to be billed from the current week for drayage. Verifying that each container belongs to our facility using AS400, I then create a invoice for each container. After creating and submitting the invoice, I now have to process the invoice to our IMS transportation system in which the customer will then accept and submit payment. Ensuring that all invoices are submitted by the revenue and AR close date. Inventory Control
Lead
ONL RBW Logistics-Pooler, GA
January 2020 to June 2020
As a inventory control lead I am responsible for counting various inventory locations throughout the building. Requirement of 70 locations per day is part of my everyday routine. I am also to do adjustments in and out of inventory as needed. Blind counts are also a part of a daily routine as we move row to row and proceed cycle counting. In order to count ever item in the warehouse 4x per year, the counter must be able to count 200,000 units per month. All cycle counts are tracked on the yearly cycle count tracker daily. As locations are being counted they are systematically being put on hold so that no-one will be able to pick or consolidate from that particular row. Once item is accounted for in each location, we can then take item off hold and proceed on to the next.
Customer Service Representative/ transportaion
dispatcher
Onl-Rbw logistics-Pooler, GA
July 2016 to June 2020
Schedule shipments with different carriers for pick ups by cancelation dates. Route orders to which ever departing division they are going to. Manage inventory on all orders that are being shipped and received. Wave and route orders by cancel dates and inventory availability. Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner. Report customer feedback to management including any signs of customer dissatisfaction. Act as liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes. Manage orders between Microsoft Outlook and Excel via EDI. Using TMW my duties where to create freight bills and keep up with fleet tracking. I also used the truck mate and brokerage system to make moves to and from the port before LFD per shipping line. The brokerage system was used to bill the customer per container with all info pertaining to the current container including size, weight and shipping line.
Customer Service
Representative
EBay Enterprise Marketing Solutions-Brunswick, GA
March 2014 to January 2016
Responsibilities
Help customers place orders over the phone using Microsoft excel. also help customers track their orders via ups online.
Skills Used
Microsoft Excel typing 80wpm, good verbal skills and communication Inbound call assistant
Century Link/Call center-Augusta, GA
September 2012 to January 2014
Responsibilities
Help customers make payments on their account and renew services by setting up payment arrangements to help keep accounts efficient..
Skills Used
microsoft processing and excel, communication and money management Cook
FORT STEWART CLUB-Fort Stewart, GA
March 2012 to September 2013
To be able to prep simple foods and keep correct temps on hot and cold foods. Cater different events and to make sure food gets done on time and customers are satisfied. cook/cashier
popeyes-Fort Stewart, GA
January 2012 to March 2012
and to manage a register. Make sure foods were at correct temperature and in its correct place. My job was to be able to work in the drive-thru quickly and prompt as possible. At nights when it was closing time to be able to break don heavy machinery and clean and sanitize work stations. WALMART SUPERCENTER
Sales
Associate/Cashier/unloader
walmart-Hinesville, GA
October 2008 to March 2012
to the customers. Prep foods for the hot and cold bars. At closing time had to be able to break down slicers, clean fryers and change the filters in the fryers. BIG LOTS
Stocker/Cashier/unlo
ader
big lots-Hinesville, GA
October 2006 to October 2008
10/2006-10/2008
Unload freight trucks and put merchandise on pallets. I was trained to use a pallet jack and forklift. Stocked and zone the store and labeled merchandise. As a cashier I was trained to use the register and be able to do refund and exchanges.
Cook/Cashier
MCDONALDS-Hinesville, GA
January 2005 to October 2006
Job duties were to cook and prep foods and keep our drive-thru time low as possible. Clean and sanitize work areas and provide good customer service.
Education
Associate in cosmetolgy
Savannah Technical College-Hinesville, GA
March 2012 to August 2013
Diploma in Small
business
BRADWELL INSTITUTE-Hinesville, GA
Associate in Science (AS) in
Criminal Justice
Keiser University-Ft Lauderdale-Fort Lauderdale, FL Skills
• Shipping & Receiving (10+ years)
• Pricing (10+ years)
• Accounting software
• Inventory Control (10+ years)
• Freight (10+ years)
• Accounts payable
• Warehouse Management (9 years)
• Clamp Truck Experience (10+ years)
• Accounts receivable
• Microsoft Excel (10+ years)
• Pallet Jack (10+ years)
• Customer service (10+ years)
• Computer skills (10+ years)
• SAP (8 years)
• EDI (10+ years)
• Logistics (10+ years)
• Warehouse Supervisor Experience (8 years)
• Order Picker (10+ years)
• Microsoft Office (10+ years)
• Forklift (10+ years)
• Freight Experience (10+ years)
• Reach Truck (10+ years)
• reach truck, clamp truck and forklift certified. (10+ years)
• Materials Handling (10+ years)
• Microsoft Powerpoint (10+ years)
• Customer support (10+ years)
• RF Scanner (10+ years)
• Data entry
• Microsoft Outlook (10+ years)
• Excel (10+ years)
• Microsoft Word (10+ years)
• Warehouse Experience (10+ years)
• Kronos (8 years)
Certifications and Licenses
Forklift
Certified
April 2015 to Present
clamp truck
January 2015 to Present
reach truck
January 2015 to Present
Forklift
certification
January 2015 to Present
Food Handler Certification
Additional Information
SKILLS & ABILITIES Typing 80 Wpm. Skilled In Cooking And Prepping Foods. All heavy equipment certified. Ga ports access.
Contact this candidate