Administrative Support & Scheduling Specialist

Everett Decker

Lincoln, NE ***** +1-605-***-**** *******.********@*****.***

Professional Summary

Dynamic professional with 10 years of experience in administrative support and customer service roles, demonstrating a profound ability to streamline operations and enhance team productivity. Expertise in problem-solving, communication, and time management to efficiently manage production scheduling and logistics. Proven track record of fostering positive relationships with clients and team members, ensuring alignment with organizational goals. Adept at utilizing technology and data management tools to support project coordination and scheduling initiatives. Committed to delivering high- quality service and maintaining operational excellence in fast-paced environments. Work Experience

Assistant Account Manager

Nelnet Remote

May 2025 to Present

• Supported account executives in managing client accounts, ensuring timely and accurate information

• Provided support in analyzing data from various sources to generate actionable insights for clients' payment plans

• Ensured compliance with company policies and procedures throughout all stages of communication

• Served as a point of contact between internal teams and customers

• Provided input on creative briefs to ensure alignment with client objectives and target audience

• Maintained accurate records of client interactions and project details Data Entry Specialist

Nelnet Lincoln, NE

February 2025 to May 2025

• Utilizing Grant Capture, a system designed to properly annotate tax document data to receive applications for personal grants

• Analyzing individual tax documents from families at a fast pace, inputting information into Grant Capture correctly

• Scanning for document types to ensure system notated files correctly

• Using shortcuts to create a fast log, finishing one batch of documents in 2 minutes or less

• Having an input rate of 115-130 documents per hour

• Asking questions of mentors and leaders when necessary

• Utilizing Microsoft Teams to communicate with staff and fellow employees, including calls over Zoom Administrative Assistant/Scheduler

Infrasource Underground Construction Lincoln, NE July 2024 to February 2025

• Developed and maintained project schedules through Microsoft Excel while connecting with Black Hills Energy customers through warm-calling for gas meter upgrades

• Communicated with customers while using problem-solving skills to assign time frames that align for both construction teams and homeowners

• Entered homeowner's personal data into Excel in a timely manner, utilizing dual monitors to maintain consistent workflow

• Independently interpreted and read detailed process flows and developed a clear understanding of work scope

• Reviewed contractor's schedule submissions and verified that all work scope is identified properly and logically sequenced correctly; provided detailed schedule review comments.

• Reviewed contractor schedule submittals for conformance with the contract; reviewed critical path, resource loading of man-hours, and schedule content.

• Provided administrative support to management, resulting in improved efficiency in daily operations

• Familiar with: Inbound calls, Excel, project coordination, project management, logistics, scheduling, and communications administration

Reverse Logistics Specialist

Spreetail Lincoln, NE

August 2023 to June 2024

• Managed inventory data base to ensure all incoming and outgoing inventory was accurately accounted for

• Inspected returned goods for material damage to assess for possible resale value

• Completed required tasks at the company's desired rate by working with teammates in assembly line fashion

• Reported possible safety hazards to be addressed to avert disruptions to the workflow for the betterment of the warehouse

• Handled inspections, evaluations, and grading of returned customer goods.

• Processed credits and damaged/defective items accurately and in a timely manner to minimize shortage and compliance risk.

• Ensured a clean and safe warehouse environment.

• Audited, counted, put away, and managed inventory accurately.

• Used specialized return system online to notate item received and decipher point of sale Front of House Manager

Chick-fil-A Restaurants Lincoln, NE

November 2022 to August 2023

• Made sure that Team Members follow recipes and read tickets to accurately prepare all orders, helping if necessary.

• Used problem-solving and management skills to create hourly set-ups for the front of house, making sure every person is in the best spot for the shift based on their knowledge and experience.

• Met weekly with team managers and directors to be on the same page about store etiquette, Customer Engagement goals, staffing updates and any issues that arose the week prior.

• Kept Team Members accountable to work at a pace to maintain restaurant's established speed of service guidelines.

• Assured workstations were clean and FDA compliant at all times.

• Enforced cashiers to follow cash handling procedures at all times.

• Managed store safes and drawers, both in front and back of house, upwards of $4,000 a day.

• Entered cash amounts of each drawer and safe into inFORM to keep track of all deposits.

• Executed proper security and cash handling and control procedures and held cashiers accountable to adhering to policies and procedures.

• Enforced Team Members to monitor dining room, restroom, parking lot and overall facility cleanliness up to the standard set by the company.

• Used effective customer service to help with any guest issues that may arise and consulted with management regarding complex issues.

• Maintained a positive working relationship and treated all employees with respect while providing them with direction and feedback in a healthy way.

• Communicated employee performance and policy/procedure violations to management for appropriate handling.

• Strictly adhered to all Company policies and procedures.

• Monitored employee performance and provided feedback to ensure quality service and adherence to company policies

• Ensured the restaurant was compliant with health and safety regulations and standards Front of House Team Coach

Chick-fil-A Restaurants Lincoln, NE

December 2021 to October 2022

• Performed all responsibilities of previous positions as required, and held fellow Team Members accountable to these responsibilities as it pertains to procedural, cultural, and brand standards.

• Utilized knowledge gained to elevate personal performance, and behaved as an example for other Team Members.

• Was a champion for the organization's culture, leading by example and helping team members understand and seek alignment with the company's purpose and vision.

• Executed training programs as directed by the Manager of Training & Culture.

• Continuously monitored and communicated training progress using the resources and applications utilized by the Talent Department (Slack, Trello, etc.).

• Utilized Pathway and other training resources provided by Chick-fil-A to ensure consistency in training and brand standards.

• Utilized @Chick-fil-A as directed to stay informed on upcoming procedural changes in order to maintain training processes.

• Assisted in the activation of other training initiatives, rollouts, or seasonal campaigns as needed. Front of House Team Member

Chick-fil-A Restaurants Lincoln, NE

May 2021 to December 2021

• Greeted and provided excellent customer service to over 1,000 guests every day

• Maintained an organized and sanitary work environment, according to food safety regulations

• Resolved customer complaints in a professional manner

• Processed customer payments accurately and efficiently, resulting in accurate accounting records

• Demonstrated knowledge of the restaurant's loyalty program

• Developed and implemented new procedures to streamline the checkout process,

• Collaborated with the kitchen staff to ensure that customer orders were made correctly and in a timely manner Full-Time Aisles Online Lead

Hy-Vee, Inc. Sioux Falls, SD

May 2018 to May 2021

• Responded to direct customer service calls and emails

• Connected with each customer individually using technology program ZipWhip

• Used RPM software to process new orders

• Tendered orders through POS system and ensured customers were charged accurately

• Responded to and resolved conflict between colleagues

• Gave assignments to colleagues to strengthen productivity

• Utilized knowledge of previous experiences to walk new hires through the process

• Learned strengths of colleagues and assigned jobs accordingly

• Adapted to high pressure situations, learning how to create a streamlined system Sandwich Artist

SUBWAY®Restaurants Harrisburg, SD

May 2016 to August 2018

• Maintained a clean and safe environment by adhering to all health and safety standards

• Followed proper food handling practices to ensue food safety

• Operated cash registers and handled money accurately and efficiently

• Demonstrated excellent customer service skills by providing friendly and efficient service to customers

• Ensured all ingredients were fresh and of the highest quality

• Greeted customers in a friendly and professional manner, resulting in an increase in repeat customers

• Managed inventory and restocked shelves in a timely manner to ensure product availability

• Trained new employees on food preparation and customer service standards

• Maintained store cleanliness and sanitation standards Greeter/Barista

Caribou Coffee Caribou Coffee and Einstein Noah Restaurant Group Sioux Falls, SD June 2017 to June 2018

• Greeted customers in a friendly and professional manner

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

• Created reports and documents as requested by the office manager

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

• Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow

• Ensured store cleanliness and tidiness

• Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries Education

Church Ministry (Bachelor's)

West Coast Bible College & Seminary Lincoln, NE

August 2018 to August 2020

Music Education (None)

Augustana College(SD) Sioux Falls, SD

August 2016 to May 2017

Diploma

Harrisburg High School - 01 Harrisburg, SD

August 2012 to May 2016

Skills

Software troubleshooting Microsoft Access Conflict Management Cash Handling Typing Leadership Food Handling Cashiering Food Service Phone etiquette Coffee Experience Food Production Agile Food Safety WordPress Kitchen Experience POS Logistics Trello Food Preparation Barista Experience Restaurant Experience Certifications and Licenses

ServSafe Food Handler

August 2021 to August 2022

Additional Information

Authorized to work in the US for any employer

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