Customer Service & IT Support Specialist
Resume:
Tyler Wilder
Customer Service/ IT / Call Centers/ Design/ Business
Tyler Wilder
Gainesville FL
************@*****.***
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Skills
Customer-focused Sales Associate with a solid understanding of the dynamics of the customer service and business industry. Also, I am proficient in managing all areas of sales and customer service in fast-paced business environments. My strengths are multi-tasking and being a team player, but I don't shy away from being a leader. Highly motivated to have my work performance excellent and conquer any task given to me.
Call Centers
Customer Service
Years of sales experience
Experience in IT
Experience in mechanics.
Business
Business marketing design
EMT Certified
Active listening
Knowledge of warehouses
Enthusiasm
Team player mentality
Verbal/written communication
Courteous demeanor
Strong organizational skills
Attention to detail.
Years at distribution centers, and and customer service sales
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Experience
Receptionist: The Humane Society (May 2019 -)
-Greet customers with great customer service
-Answer and keep phone lines
-Voicemails down to a low number while making client appointments for surgery
-Checking “patients” in and out
Warehouse Coordinator: Performance Food Group (January 2018 - May 2019)
-Safely and efficiently distribute truck routes in the correct order of the dispatch schedule to assure all of the product was selected and loaded correctly for dispatch
-Managed all of the ground employees picking the product in the warehouse
-Helped with any questions or concerns or missing product
Shipping Associate: Walmart (May 2017 - September 2017)
-Packed and unloaded shipping trucks into facility
-Used power equipment to maneuver packages into correct locations.
Construction Laborer: Eucharist Construction INC (June 2016 - April 2017)
-Drove to each construction site
-Responsible for layering
-Completing all of the paint and drywall in each house.
Data Entry: Healthy Schools (February 2016 - November 2016)
-Input Flu vaccination forms
-Included basic information
-Insurance information
-Vaccination information.
CALL CENTER REPRESENTATIVE: United Bank Dec 2019 to April 2022
-answer inbound calls from customers and providing exceptional service and urgency.
-Up selling products
-Filing official banking reports
-Trouble shooting when needed.
-This job required technology advancement skills.
-Excellent verbal skills
-Independent thinking under pressure
-Team player
-Succeeded fantastic as a sales representative.
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Education
Dunnellon High School Graduate 2014
Santa Fe College 2022- present
Certificate in Emergency Medical Services since 2017
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