Bilingual Customer Service Specialist
Resume:
Kimberly DeRoche
***************@*****.***
PROFESSIONAL SUMMARY
Bilingual, energetic and personable customer service professional seeking an opportunity to leverage strong communication skills and a passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organization.
PROFESSIONAL EXPERIENCE
Pro Sales Specialist
Lowe’s February 2026 – Present
Deliver exceptional customer service to professional contractors, builders, and business customers.
Build and maintain long-term customer relationships through proactive communication and follow-up.
Prepare quotes, coordinate orders, schedule deliveries, and resolve customer issues promptly.
Utilize CRM tools to document customer interactions and manage accounts.
Collaborate with vendors and internal departments to ensure timely order fulfillment.
Handle multiple priorities while maintaining accuracy and providing an outstanding customer experience.
Customer Service Associate
The Home Depot March 2019 – February 2026
Assisted customers with purchases, returns, exchanges, online orders, deliveries, and payment processing.
Resolved customer concerns through active listening, problem-solving, and effective communication.
Navigated multiple computer systems while maintaining speed and accuracy.
Processed transactions efficiently and maintained detailed customer records.
Consistently provided a customer-first experience in a fast-paced, high-volume environment.
Virtual Claims Specialist
MetLife November 2024 – July 2025
Provided remote customer support to claimants regarding disability and leave-of-absence claims.
Served as the primary point of contact, answering questions and providing updates throughout the claims process.
Communicated professionally with customers, healthcare providers, attorneys, and employers by phone and email.
Reviewed documentation, maintained accurate records, and ensured timely claim processing.
Resolved escalated customer concerns while maintaining confidentiality and compliance.
Managed multiple cases simultaneously while meeting quality and productivity expectations.
Virtual Reservations Specialist
Hilton Worldwide August 2016 – November 2018
Assisted guests with booking, modifying, and canceling hotel reservations in a fully remote environment.
Delivered exceptional customer service through inbound phone calls and email communications.
Processed payments securely while protecting confidential customer information.
Resolved guest concerns and provided detailed information about hotel accommodations, amenities, and services.
Built customer loyalty through personalized service and efficient problem resolution.
CORE SKILLS
Remote Customer Service
Inbound Call Support
Phone & Email Communication
Customer Relationship Management (CRM)
Problem Resolution
Active Listening
Customer Account Management
Order Processing
Data Entry
Microsoft Office Suite
Multitasking
Time Management
Conflict Resolution
Team Collaboration
Computer Proficiency
Documentation Accuracy
Payment Processing
Confidential Information Handling
Bilingual Communication
Adaptability
ADDITIONAL QUALIFICATIONS
Extensive experience working successfully in remote customer service environments.
Strong ability to manage multiple applications and systems while assisting customers.
Excellent written and verbal communication skills.
Passionate about creating positive customer experiences and resolving issues efficiently.
Proven ability to remain calm, professional, and empathetic in high-volume customer service settings.
Contact this candidate