Operations & Commercial Officer, Electrical Engineer

IBRAHIM SULAIMAN AL-AIDAROS

Jeddah, Saudi Arabia +966-**-***-**** **************@*****.***

Arabic (Native) English (B2) Turkish (B1)

SUMMARY

Multidisciplinary professional with 10+ years across commercial operations, international B2B trade, industrial electrical engineering (PLC, LV/MV), market research, and customer support in Saudi Arabia, Oman, and Turkey. Currently Operations & Commercial Officer at Arabian Palm Trading Co. - closed a SAR 1M B2B deal and supported 120% operational growth. Holds an Associate Degree in Electrical Power Technology (GPA 3.85/5.0) plus 2+ years of a bachelor's program in IT & Administration (IU International University, Germany). Strong business, accounting, legal, and digital skills - fluent in Arabic, English, and Turkish. CORE SKILLS

Business & Commerce: B2B/B2C Sales Procurement & Supplier Sourcing Negotiation & Contract Management Accounting & Bookkeeping Digital Marketing & E-commerce Financial Markets & Trading Technology & Data: Excel (Pivot Tables, Power Query, VBA) Power BI Python SQL ERP & CRM Systems Zendesk MS Office 365 Computer Proficiency

Engineering & Operations: PLC & Siemens Automation LV/MV Power Distribution MATLAB ETAP AutoCAD PVsyst AC/ DC Motors & Drives CMMS Project Coordination Safety (LOTO) PROFESSIONAL EXPERIENCE

Operations & Commercial Officer Arabian Palm Trading Co. Jeddah, KSA Nov 2025 - Present

Closed a SAR 1M B2B deal with a Chinese distributor - managed sourcing, negotiation, and legal contract drafting end-to-end.

Built accounting and CRM systems from scratch; supported 120% operations growth through sales, digital marketing, and supplier management.

Industrial Electrician - Maintenance & Automation Oman Sugar Manufacturing Sohar, Oman Feb 2023 - Oct 2025

Maintained industrial electrical systems and reprogrammed PLCs to eliminate downtime; executed LV/MV preventive maintenance with CMMS reporting.

Technical Support & Customer Operations Specialist Teleperformance Ltd. Istanbul, Turkey Nov 2021 - Jan 2023

Provided top-tier Arabic technical support via Zendesk during the COVID-19 period, achieving leading SLA & CSAT scores.

Electrical Technician - LV/MV Installations Al-Harthi Building Construction Jeddah, KSA Mar 2019 - Jul 2020

Installed and maintained MV/LV electrical networks and infrastructure across construction sites. Market Research Analyst - Field Research Middle East Research Company Jeddah, KSA 2015 - 2018

Conducted field market research in Jeddah & Makkah, collecting and analyzing consumer feedback for corporate clients.

EDUCATION & TRAINING

Associate Degree - Electrical Power Technology (3-Year) Jeddah College of Technology, KSA 2019 GPA 3.85 / 5.0

Internships: ITQAN Eng. (Filling, Packaging & PLC Automation Grids) Abuljadayel Beverage Co. (AC/DC Industrial Motors

& Systems)

IT & Administration - Bachelor's Program (Integrated Major) IU International University of Applied Sciences, Germany

2 Years & 4 Months Completed Online Study While Working in Turkey Degree Not Awarded CERTIFICATIONS

Data & Cybersecurity (Teleperformance, 2021) Data Analysis (Saudi Telecom, 2021) Business Continuity & Crisis Recovery (2021) Quality & Safety for Events (2020) Event Safety - GEA Saudi (2020) +20 additional professional courses (programming, finance & business)

VOLUNTEERING

Emergency Response Coordinator - International Islamic Relief Org., KSA (Sep 2016 - Feb 2017) Data Entry Officer - Khayrocom Association, KSA (May - Jul 2015)

Certificates & references are available upon request.

•

•

•

•

•

•

Contact this candidate