Operations Manager - Retail Process Improvement

ANDREW MORENO

714-***-**** andrewmoreno***@.com Long Beach, CA

E D U C A T I O N

BA Business Administration

California Baptist University

****-****

S K I L L S

● Microsoft Office Suite

● Operational Analysis & Reporting

● Time Management & Multitasking

● Cross Functional Collaboration

● Performance Coaching & Team

Development

● Inventory Management & Controls

● Business Management

● Critical Thinking & Problem Solving

● Project Implementing

P R O J E C T S /

I N T E R N S H I P

● Photographed products and models

for Burberry events and presentations,

ensuring high-quality visual content

(2019 & 2021)

● Captured store remodel and

completion images for corporate

newsletters, supporting brand

communication and internal reporting

(2021, 2022, 2024)

C A R E E R S U M M A R Y

Operations Manager with 8 years of experience optimizing workflows, streamlining processes, and enhancing efficiency in fast-paced luxury retail environments. Skilled in coordinating cross-functional teams, implementing data-driven improvements, and managing complex operational systems to deliver measurable results. Holds a BA in Business Management with strong foundations in accounting, finance, marketing, management, and economics. Adept at applying analytical thinking, business strategy, and operational best practices to drive productivity, maintain high-quality standards, and ensure exceptional client experiences. W O R K E X P E R I E N C E

OPERATIONS MANAGER

BURBERRY / COSTA MESA, CA / NOVEMBER 2019 – PRESENT

● Led cross-functional operational projects focused on improving inventory accuracy, optimizing workflows, and enhancing overall store performance.

● Coordinated project timelines, resource allocation, and communication across Retail Standards, Aftersales, Sales, and Payroll teams.

● Directed process improvement efforts that reduced shrink, strengthened stock visibility, and increased operational efficiency.

● Managed the implementation of new SOPs and operational rollouts, ensuring successful adoption and compliance across teams.

● Conducted data analysis to evaluate performance trends, inform decision-making, and support project planning and execution.

● Oversaw onboarding and talent development programs as structured projects with defined milestones and expected outcomes.

● Collaborated with leadership to align operational goals with broader business strategies and project objectives.

VEHICLE PHOTOGRAPHER II / OPERATIONS LEAD

COX AUTOMOTIVE / RIVERSIDE, CA / FEBRUARY 2017 - NOVEMBER 2019

● Directed operational workflows for vehicle processing, ensuring all Electrical Condition Report (ECR) assets were reviewed for quality, accuracy, and brand compliance.

● Led and mentored a cross-functional team, setting daily performance goals for drivers, detailers, and coordinators.

● Optimized lot organization and logistics, collaborating with internal teams to execute vehicle movement projects and inventory coordination.

● Partnered with cross-functional leadership to develop and execute tactical operational tasks, ensuring seamless transitions between processing stages.

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