Customer Service & Front Desk Professional

Melanie Rodgers

Amarillo, TX ***** +1-806-***-**** ***************@*****.***

Professional Summary

Honestly is the Best medicine

Customer Service & Retail: Versatile customer service professional with 5+years of experience excelling in both fast- paced retail and remote support environments. Proven ability to listen to client needs, resolve escalations quickly, and maintain a satisfaction rating above 95%

Work Experience

Front Desk Assistant

Four Points and Fairfield Amarillo, TX

May 2026 to July 2026

1. Honestly is the best you can ever give.

2. Front Desk checking guests in and out of rooms. 3. Always welcome the guest with eye contact, with a bright welcoming smile to the hotel. 4. Making reservations on the phone or in person.

5. Answering Phones

6. Helping Guests with questions or concerns.

7. Always respectful to Guests and Staff

8. Computer using GXP, DZL, Microsoft, FireFox,

9. Using CLC to comform guests in the hotel system. 10. Helped housekeepers

Customer Representative

Connie's Cleaning Service Amarillo, TX

April 2025 to May 2026

• Customer Service Representative

• Take customers orders.

• Placing orders within the computer system.

• Separate clothes in order, for each individual bin, for laundry area.

• Scan each clothing into the system, before next area.

• Bagging each clothing and placing them with each customer who owns the clothing.

• Scan clothes for customers to be notified to pick up their orders.

• Team work is a Number One!

Customer Service Associate

Amarillo, TX

August 2021 to March 2025

• Prep four sections of the store, before opening up by 9am

• Juice Bar- Clean Yogurt Machine, Add Yogurt to Machine. Stock fridge, Stock fruit station, Stock cups and lids, Open side door for walk-ins to arrive, check laundry area for any towels to fold.Restaurant area- Make Tea, Turn on burners for Soups of the day, Stock area for drink stations.

• Kitchen- Sandwich Bar, Stock turkey, Tuna, Egg Salad, Chicken Salad, Pimiento cheese, Lettuce, tomatoes, Sprouts, carrots, Three different Breads.

• .Salad Bar- Prep the salad bar with fruits and vegetables, Stock up Silverware, Plates and To-Go containers

• Opening store for Lunch- I Always welcome my customers with a greeting smile, take their orders, cash their tickets out, and I server their food to their tables. I take phone orders as well. There were many times I would help in the kitchen.

• I loved my job and my customers. They are my number one priority. Office Manager

Panhandle Plumbing LLC Amarillo, TX

June 2017 to August 2020

• Front desk, customer service. Answered all calls, as well made calls to customers.

• In person inspections permits, or online inspection permits to the city .

• When jobs were completed, I would call the city to have an inspection completed.

• Handle all insurance companies and sent out invoices to be completed or needed to be completed.

• Employees pay roll each week.

• I handled all important documents.

• I would stocked all company trucks with items.for each job, for the day. Education

Business (Some college)

Amarillo College Amarillo, TX

August 2017 to October 2019

High school diploma

PennFoster Pennsylvania

August 2010 to December 2011

Upper secondary education

Skills

Attention to detail Customer Service CSR Call Center Computer operation Cash handling Multi-line phone systems Organizational skills Basic math Customer Support Customer Care Microsoft Word

Certifications and Licenses

Driver's License

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