Eligibility & Customer Service Specialist
Resume:
Amanda Owens
Evansville, IN ***** +1-812-***-**** ************@*****.***
Professional Summary
Detail-oriented professional with experience in customer service, eligibility determination, and revenue analysis. Skilled in cash handling, billing, payroll, and Excel. Demonstrated ability to support Medicaid and food stamp programs, process high transaction volumes, and deliver quality service in fast-paced environments. Work Experience
Customer Service Representative
Circle K Evansville, IN
April 2024 to Present
• Operated cash register and processed lottery transactions, ensuring accurate sales and efficient customer service
• Bagging purchases and maintain cleanliness to enhance customer experience and store presentation Eligibility Specialist
Maximus Evansville, IN
February 2024 to March 2024
• Determined eligibility for Medicaid, food stamps, and TANF, ensuring timely and accurate benefits processing Cashier
Schnucks Evansville, IN
December 2023 to January 2024
• Operated cash register and self-checkout systems, delivering efficient customer service
• Bagged groceries and assisted customers to ensure a smooth checkout experience Revenue Analyst
PTI Evansville, IN
August 2010 to April 2023
• Processed cab transactions, billing, and payroll using Excel to ensure accurate financial records
• Answered phone inquiries and supported dispatch operations for the railroad, improving communication efficiency Education
Administrative Assistant (Associate's degree)
Indiana Business College Theatre Dr.
May 2004 to May 2006
High school diploma
Benjamin Bosse High School Evansville, IN
May 2000 to May 2004
Skills
Organizational skills TANF Case Management Microsoft Word Customer service Typing billing Microsoft Outlook Self-Checkout Systems Phone Etiquette Microsoft Powerpoint Cash register Microsoft Excel Multi-line phone systems Cash handling Data Entry Clerical Experience Time management Medicaid Eligibility Processing Computer skills Payroll Dispatch Operations Certifications and Licenses
Northbound Train Award
Additional Information
Authorized to work in the US for any employer
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