Executive Administrative Assistant

Cynthia L. Babb

C: 215-***-****

E: ********@*****.***

EDUCATION:

LACKAWANNA COLLEGE (Peirce @ Lackawanna) – Scranton, PA

Bachelors’ Degree – Liberal Studies – 2027 (TBD)

PRINCE GEORGE COMMUNITY COLLEGE, Largo, MD

Business Administration, August 2012 – May 2013 - Credit Coursework

Hospitality Service Management, Jan 2010 – May 2011 – Certificate

*Letters of Recognition: (1) Meeting and Event Management (2) Lodging Management

McCARRIE SCHOOLS OF HEALTH SCIENCES & TECHNOLOGY, Philadelphia, PA

Medical Secretary, February 1984 – May 1985, Associates Degree

TEMPLE UNIVERSITY, Philadelphia, PA

February 1983 – May 1983, Diploma

ADMINISTRATIVE SKILLS: Supervisory, leadership, independent self-starter, customer service, patient scheduling, event/meeting planning and coordinating, residency coordinating, travel arrangements, confidentiality, organization, attention to details, communication, ordering office supplies; handling cash/batching; mail, medical terminology, medical office procedures, physician credentialing, pre-admissions/pre-certifications, transcription, dictaphone, data entry, ER admissions, registration, co-pay collections, O.R. scheduling, meeting scheduler, disbursements, check posting, dictation billing, checks/balances, IDX/Allscripts master scheduling, scanning, ICD-910, CPT coding.

EQUIPMENT/SOFTWARE PROGRAMS: AECIS (patient scheduling), Cerner, Microsoft Office (Word, Excel, Access, Publisher, Power Point, Outlook Express, MedConnect, Lanier, Path, CoPath (Pathology Transcription Program), IDX/Allscripts Master Scheduling, WindowPath, Radiology Information System (Radiology Transcription Program), Window Meditech, GroupWise, DecRad, Database Management 1.0, Medic Information System, IDXRad (Centricity), Digital Voice Interface, Digital Voice Processor, Epic Systems Information Program, Navinet, eScription Voice Recognition Editor, MYSIS Information System, EditScript MT 6.1, Quick Books, Desktop 7000 (post charges), IDXRad Trainer (Centricity); Xerox (copier, scanner, fax); desktop scanner, phones, laptop/desktop computer; Adobe Acrobat, Epic (EMR) and OneSource (Insurance verification).

EMPLOYMENT:

GRISWOLD HOME CARE – Direct Caregiver, Blue Bell, PA

2/2025 – 8/2026: Travel to client’s home to assist them with their home care needs.

EMORY ST. JOSEPH’S HOSPITAL – Vascular Surgery, Patient Service Coordinator I, Atlanta, GA

8/2023 – 9/2024: Greeting/checking patients in for their appointments; scanning insurance and ID cards; checking insurance eligibility; confirmation/updating of patient demographics, registration, and insurance information; scheduling; collecting copays. Confirm insurances with OneSource, prepare vein and vascular information procedure folders, schedule office visits and vascular ultrasounds studies. Utilizing Epic (EMR) and OneSource (insurance verification program). Create vein and vascular surgery packets. Mail handling; copying, scanning and faxing.

PUBLIX – Deli Clerk (Part-Time), Sandy Springs, GA

11/2023 – 3/2024: Prepared deli sandwiches (hot/cold) for customers upon request; sliced fresh deli products for customers; set-up and break down and clean substations up after closing.

K&G FASHIONS, Retail Cashier (Part-time), Wyncote, PA

3/2016 – 5/2017; 9/2021 – 8/2023: Rehire. Customer service; inform customers of retail coupons/sale deals; refunds/exchanges; assist with training of new hires; store inventory (unpackage and sensor items) to place on floor; open/close-out cash drawers. Assisting with the taking price changes/markdowns. Balances register according to company policy. Handles all cash, checks and credit cards transactions correctly and by company policy. Obtains management approval when needed for returns, voids and checks. Keeping front counter area clean. Responsible for assisting store manager with loss prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.

MEDICAL SECRETARY II - Radiology Administration – Lancesoft, Inc. Staffing, Herndon, VA - Interventional Radiology Division – Children’s Hospital of Philadelphia, Philadelphia, PA

April 2022 – July 2022: Hired and resigned CHOP.

September 2021- April 2022 (Contract): Assistant to eight (8) interventional radiologists including two (2) division directors. Excellent documentation, record keeping and filling support to the department. Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills. Experience scheduling multi-physician meetings and coordinating meeting logistics, agendas, and minutes and division chiefs and team meetings via Teams. Updated physicians CVs utilizing FEDS. Managed incoming emails; maintained calendaring and scheduling peer appointments. Opens, distributes, reads/handles mail as requested or required. Proofread minutes/written correspondence, recorded meeting minutes for multiple meetings. Submit expenses and expense reports via Concur. Ability to prioritize work and meet expectations for all responsibilities for physicians in an efficient manner. Greeted guests, and checking room accommodations such as audiovisual setup and catering needs in department conference room. Knowledge of medical terminology and office procedures. Participate in professional development classes. Have one-on-ones with my providers. Order office and kitchen supplies via Coupa and Amazon Business. Provided backup when other Executive Assistants are out or need assistance. Able/willing to act as department representative/manager if or when needed. Computer Programs: Qgenda, Teams Meeting, Outlook, Coupa, Amazon Business, Concur, Workday.

DAVITA (Tranzeal Staffing) - Placement Coordinator, Malvern, PA

6/2021 – 10/2021: Schedule appointments for dialysis patients when they travel out of town.

PHYSICIAN BILLING – Aerotek, Cherry Hill, NJ

3/2020 – 4/2020: Accounts receivable responsibilities were submitting/resubmitting requests for payments of claims from insurance companies; utilized UB-40 claim forms; validate insurance at time of patients’ visits; obtain reasons for denial of insurance claims; submit request for appeals of non-payments if needed; submit for payment to patients if their responsibility. Programs: eClinical Works (eCW), Navinet, Availity, Outlook

I.T. COORDINATOR – R4 Technologies – Crozer-Chester Medical Center, Upland, PA

11/2019- 2/2020: Assistant to Executive Director. Coordinated IT departmental initiatives creating licensed agreements and capital expenditure revenues (CERs). Uses a variety of software to produce reports, presentations, and other documentation. Performs specialized financial and administrative support tasks for Leadership and other staff members. The IT Coordinator coordinates ongoing IT departmental initiatives. Uses a variety of software to produce reports, presentations, and other documentation. Performs specialized financial and administrative support tasks for Leadership and other staff members. Coordinates training, conferences and events for departments. Updates IT Intranet web site updates and departmental Intranet updates as requested. Performed purchasing duties for IT. Obtains comparative quotes for items, creates PO’s and creating requisitions and places orders accurately and in a timely manner. Provides input and upkeep of asset entry, software licensing, services and maintenance records, alerting management when out-of-compliance. Database management (APTTUS – creates electronic contracts), Oracle, Capsure, PMM (McKesson). Coding and signing (two-signatures) multiple cell phone company invoices for payment, documenting, scanning and forwarding to accounts payable for payment processing.

ASSISTANT SECRETARY - Grace Baptist Church of Germantown, Philadelphia, PA

12/2017 – 11/2019: Assistant Secretary to the Pastor; covered for Office Secretary. Receiving confidential information related to the Pastor, Assistant Pastor, Deacon and Trustee Board, church staff and congregation to be handled in a timely manner and kept confidential. Meet, greet and assist visitors and direct them to the appropriate person. Research information for the development of the church members’ weekly Sick List and update accordingly to post in the Sunday Morning Service of the church bulletin. Obtain weekly information and materials for the Church Wide Study (once a year for a week) and Bible Study Class. Coordinate with church ministries and other sources to obtain their information to include special events and observances to post in the weekly Sunday’s Church Bulletin. Assist in the Finance office inputting/posting of monies, reconciling deposits and online payments. Prepare standard correspondence, mailing labels for mass mailings. Order maintenance service, equipment, materials and supplies for the copying office machines. Answer phones and route to appropriate person. Assist in preparation and development of advertisements, post cards and marketing materials. Prepare documents for special meetings (Joint Board, Budget Committee and Quarterly Business Meetings). Facilitate meetings between the Pastor and family members of a decedent to discuss funeral arrangements and prepare the draft of the service program. Coordinate work responsibilities with the volunteers. Other work duties as assigned.

PATIENT SERVICE REPRESENTATIVE - Kforce – Bridgeport Family Practice, Bridgeport, PA

3/2017-6/2017: Schedule appointments, check-in/out, confirm/update demographics and insurance information; scanning; create referrals; answer phones/retrieve messages; collect co-pays (cash, check, credit/debit cards); batch payments and prepare monies for security pick-up. Meet and greet pharmaceutical representatives and schedule lunches. Cerner scheduling system.

PATIENT SERVICE REPRESENTATIVE - Albert Einstein Medical Center (Marks’ Family

Medicine) – Philadelphia, PA

12/2014 – 01/2017: Schedule appointments, check-in/out; verify/update insurances; pull old charts for legal requests, check-out; schedule returning appointments, input/give orders for information to other providers when needed, input insurance referrals via Navinet, obtain authorizations for procedures and/or x-rays; give patient depart papers for visit that day; answer phones, retrieve messages and respond in timely manner, submit patient health forms form completion. Provided other physicians documentation for patient’s medical clearance for surgeries, provide work/school notes if needed; collect co-payments (self-pays, cash, check or credit), batch at end of day and drop monies in safe (copy of transactions given to manager for batching). Traveled to other offices as needed in first year. Since June 2016, covered on-site office and reporting to a covering off-site manager of any issues or problems, I have been until a new site manager started on-site in December. Requesting supplies, physician’s requests, office maintenance requests, IT issues, in addition to duties listed above. Trained new site manager and new patient service representative on office procedures and patient registration process. Computer Programs: Crimson Referral database (creates a referral to send to specialist informing them of a new/returning visit). AHIQA (database to update/correct information).

DEPARTMENT SECRETARY – Sleep Disorder Center – Temple University Hospital - Philadelphia, PA

7/2013 – 7/2014: Assisted full-time department secretary and in the clinic area as a patient service representative. Assisted technicians regarding patient information when requested. Scheduling appointments for mask fittings and sleep studies for breathing disorders, scanning, mailing out of appointments with instructions for sleep study. Answer multi-lined phone, register patients, collects and provide information for billing/insurance and confirm insurance for precertifications and/or referrals, give patients instructions and answer questions regarding the sleep study. Performed the pre-registration process. Use of Epic. Retrieval and filing of patient records. Received training for Desktop 7000 (TDS/MIS) and ERD (electronic records).

DEPARTMENT ASSISTANT – Performance Improvement And Education – Temple Shriner’s Hospital for Children, Philadelphia, PA

9/2013 – 11/2013: Assistant to Director and Nursing Coordinator. Ordered supplies through Lawson, register for webinars, order books, CDs, DVDs, etc. Prepared monthly hospital occurrences (patient, employee and visitors). Submitted check requests/reimbursements. Filing, answering phones, faxing, scanning, color copying. Created packets for the nurses, board members and department managers for their meetings. Created calendar meetings using Outlook. Minutes: Attend meetings and take minutes for Board Performance Improvement (PI), Board Patient Safety, Quality Council, Critical Care/Code, Policy and Procedures (as needed), Failure Mode & Effects Analysis (FMEA, as needed), other minutes as needed. Prepare documents for meetings (copy, scan, fax email). Database Management: OPPE: Ongoing Practitioner Physician Evaluation, input data for the physician “report card” database. Update information regarding physicians’ monthly in-patient and out-patient care. Press Ganey: Managed the “report card” database for the nursing and physician in-patient and out-patient care. SHINE: Managing the nursing database, logging in in-services, CPR courses and student nursing courses; entering new employees into the system. Assign courses and curriculum to employees. Assemble nursing/student nursing folders.

TEAM LEAD TRANSCRIPTIONIST (IC) - A-Team Solutions, LLC, Fulton, MD

12/2013-12/2013 – Lead a team of three (3) for a government assignment for the Veterans Health Administration. Recording and transcribing a 4-day conference in Washington, DC.

PATHOLOGY TRANSCRIPTIONIST - Washington Hospital Center, Washington, DC

3/2010 – 6/2011: Transcribe pathology reports (autopsies, grossing and microscopic findings) accessioning, labeling and distribution of histology slides; faxed/filed reports; answer phones; send out/prep pathology slides, prepare requests for regular/special studies in addition to prepping for 2nd/3rd opinions; legal requests with invoices for payment. Cover for supervisor and co-workers when out. Request returns of slides/blocks to/from outside institutions. MedConnect and CoPath transcription program system.

RADIOLOGY TRANSCRIPTIONIST- Complete Healthcare Staffing, Columbia, MD

5/2009 – 11/2009: Transcribe radiology reports.

PROVIDENCE HOSPITAL, Washington, D.C.

PATHOLOGY TRANSCRIPTIONIST PT: 1/2008 – 8/2008: - Provided coverage for full-time employee when needed; sent out specimens, mailed reports to physicians’ offices, entered billing charges; accessioning, labeling and distribution of histology slides; transcribe pathology reports via WindowPath (pathology transcription program); log in returned/receive outside pathology slides.

ER DEPT. - UNIT SECRETARY – PT/EOW: 11/2007 -7/2008: Provided support to the ED physicians and nursing staff, registered patients by obtaining/confirming their demographic and insurance information. for treatment and/or admissions. Created patient identification demographic wrist bands. Contact admissions to obtain bed availability and room number, answer incoming calls, organize patient charts.

RADIOLOGY TRANSCRIPTIONIST - Medforce, Inc., Hyattsville, MD

11/2007 – 10/2008: Transcribed reports for Kaiser-Permanente

EXECUTIVE ASSISTANT/SURGICAL COORDINATOR UROLOGY – Medical Faculty Associates, Washington, DC

3/2007 – 10/2007: Assistant to the Chief of Urology and two urologists. Scheduled patient general appointments and surgeries; registration; obtaining insurance authorizations for visits, procedures and surgeries; correspondence; e-mailing; internet researching; business meetings; maintained calendars for business, patient and /surgeries; patient check-in; batching out of patient payments; answer telephones; faxes and scanned patient documents, handled patient related requests, coordinates, performs various other clerical tasks. Displays excellent communication skills and telephone etiquette. Ability to handle difficult patients and or situations. Maintained physicians’ personal confidentiality; maintained good communication and rapport with referring physicians, secretaries and other clinical sites. Credentialing: Applied for, updated and retrieved the physicians’ licenses if needed or if expired submitted to the credentialing department. Database Manager: Manage CAISIS database which contains results from PSA Screening and patient demographics, mail forms to the patients, make appointments for prostate examinations. Evening clinic registrar for prostate screenings one day a week.

CONTROLLER’S ASSISTANT– Finance Department - Abington Memorial Hospital, Abington, PA

2/2007– 3/2007: Logged hospital vehicle information, logged liability insurance, out/logged in disbursement for payments, post checks received, scheduled conference room meetings, expense reports, posted and billed dictation billing, reviewed and confirmed checks/balances (reconciliations).

SUPERVISOR TRANSCRIPTION - Medquist, Inc. - Voorhees, NJ

11/2001 – 5/2005: Managed, recruited, oriented and supervised 11 home transcriptionists from an initial start-up account. Superuser: Trained the physicians and MTs on the IDXRad program (Centricity). Assisted with onboarding process of new hires for this account. Communicated verbally and via email to transcriptionist and radiologists; communicated with the physicians regarding problem dictations (incomplete dictations, wrong patient dictations, cancellation of dictations, prioritization, etc). Monitored the MTs production and quality of their work to include formatting of reports, spelling, filling in blanks, and assisting with transcription if needed; kept the MTs updated on changes and requests from the radiologists. Coordinated time-off for MTs Assisted the physicians when they called in with requests for dictations, making a verbal correction, prioritizing a report or helping them with the IDXRad system in troubleshooting. Assisted with payroll in making sure the MTs count is correct for their pay. Monitored the DVI (Digital Voice Interface) for improper input of patient information by the radiologists so the MTs can receive the correct patient and/or information for transcription. Issued bonuses incentives on a weekly/weekend bases if needed to keep the account within proper 24-hour turn-around time. Assisted with transcription when needed (bonuses, production, overtime).

RADIOLOGY TRANSCRIPTIONIST - Albert Einstein Medical Center, Philadelphia, PA

7/1996 – 11/2001: Transcribed radiology reports. Participated in a 2-week training course for IDXRad (Centricity) to include training the radiologists on the program. Outsourced to MedQuist (hired by MedQuist) as supervisor for this account.

ORTHOPEDIC TRANSCRIPTIONIST/RECEPTIONIST - PA Foot & Ankle Institute, Philadelphia, Pa

1/1999 – 5/2000: Transcribed orthopedic follow-ups/chart notes, filing, scheduling appointments, and billing. Utilized the Meditech program for patient scheduling and medical billing.

HAHNEMANN UNIVERSITY HOSPITAL, Philadelphia, PA

EXECUTIVE ASSISTANT - Radiation Oncology: 7/1996 – 10/1998: Assistant to the Acting Chairman. Travel arrangements manage physician’s/patient calendar, schedule interdepartmental meetings, transcription (consultations and follow-ups), updated physician’s CV, physicians’ credentialing (residents and fellows), handle personal confidential information, call in prescriptions, handle incoming/outgoing mail, updating physicians, CV, handle questions/other appointments for patients, submit reimbursement requests. Residency Program Coordinator: Requested all proper application documents from perspective residents/fellows for processing; arranged for chosen applicants to come and interview for open residency/fellow slots and set-up hotel, transportation and food vouchers accommodations.

MEDICAL RECEPTIONIST/SCHEDULER-Nuclear Medicine Department: 7/1995-7/1996: Cover for secretary when needed; scheduled/interviewed patients for appointments (discuss preparation protocol for nuclear medicine studies and medication dosage), order thyroid medications for patients; transcribe reports; answer phones.

RADIOLOGY TRANSCRIPTIONIST – 7/991 – 7/1995: Transcribed radiology reports.

PRESBYTERIAN HOSPITAL, Philadelphia, PA

PHILADELPHIA HEART INSTITUTE – SECRETARY: 1990-1992: Input patient information from cardiac procedures to create a report. Created cardiac slides. Covered front desk and reception area when needed. Assisted other secretaries when needed.

RADIOLOGY TRANSCRIPTION: 1989 – 1990: – Transcribed radiology reports.

HOSPITAL OF THE UNIVERSITY PA, Philadelphia, PA

RADIOLOGY TRANSCRIPTIONIST: 7/1986 - 5/1989: Transcribed radiology reports.

Philadelphia Naval Shipyard, Clerk Typist – U.S. Navy Shipbuilding Scheduling Office (NAVSHIPSO), Philadelphia, PA

CLERK TYPIST – March 1986 – July 1986 (approx.): Typed up documents for turbine engines and bounded them once information was complete.

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