Administrative Accounts Assistant Team Leader
Resume:
JESSICA CASSIO
**** ******* ****** - *****, ******** Texas 75455
903-***-**** ***************@*****.***
SUMMARY
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Driven to learn and expand my job skills at any level and area. Adaptable and easy to work with.
SKILLS
- File and organize
-Employee retention strategies -Quality Control
-Patient Safety -Team Management
-Pump & tank set-up -Strategy Development
-Loading and unloading
-Paperwork drafting -Relationship Development
-Shipping and receiving -Personnel management
-Trilingual (Spanish, English & American Sign Language -Medication Administration
-Inventory Control -Patient Education
-Policies and procedures -Order Processing
-Conflict Resolution -Training and mentoring
-Event and meeting planning -Supply Stocking
EXPERIENCE
IMAGINATION FABRICATION INC
3047 FM 2348 N. MOUNT PLEASANT TEXAS, 75455
August 30th, 2021-JUNE 29th, 2026
Administrative Assistant/Accounts Payables/Accounts Receivables
•Handling Communication/ strong communication skills – I speak 3 languages Spanish/English and ASL (American Sign Language)
•Adaptability Strategic and Critical Thinker- Anticipating needs and pivoting quickly when priorities shift. Flexibility, multitasking composure under pressure
•Document Preparation and filing
•Logistics payment and filing expenses- Invoice shipping confirmations to companies for payment processing.
•Basic Bookkeeping and other administrative support functions
•Invoice processing, payment management and bank deposit
•Travel arrangements for staff training
•Supporting HR administrative teams
•Proficiency with office software- Word, Excel, Outlook, most recent (ACUMATICA)
•Organizational and multitasking abilities
•Professionalism and discretion
•Provide front-desk coverage and Multiline phone system- Greet visitors, direct phone calls and hold conversation.
MOUNT PLEASANT ASSISTED LIVING & RETIREMENT CENTER
2011 N. EDWARDS AVENUE. MOUNT PLEASANT, TX 75455
MARCH 4th 2014-2021
Resident Assistant/Unit Manager
•Directed daily operations at facility caring for more than 20 individuals
•Received new patients, directed visitors, provided patient information to clinical staff
•Assembled and maintained medical records from admissions to discharge in an accurate and timely manner and in compliance with state and federal regulations
•Scheduled appointments and arranged transportation when necessary
•Solicited medical history information from patients to provide the best and most effective medical advice
•Aided the nursing staff by performing various clerical and administrative functions
•Participated in monthly meeting with department heads to discuss census information, admissions and discharges for residents
•Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
•Updated procedures necessary for compounding, mixing, packaging and labeling medications
•Supported Residents Assistants in operational improvements and resolution of patient’s problems to deliver top notch customer service
•Promptly responded to call lights
•Provided effective demonstrations of alarm systems so that customers understood how to use each feature
•Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
•Provided on-site training
•Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings
•Proactively identified and solved complex problems impacting operations management and business direction
•Led Team 6 Residents Assistants engaged in delivering assistance to customer service department on daily basis
•Delivered an exceptional level of service to each customer by listening to concerns and answering questions
•Conducted analysis to address teamwork which led to better service
•Checked inventory for required supplies, including medical supplies, food and cleaning products as needed.
•Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer service satisfaction
PILGRIMS
Mount Pleasant, TX
April 2010-May 2013
Quality Assurance Tech
•Communicated with superintendents and all departments regarding defects on production and weight/labels misprints and implemented effective solutions
•Completed timely tests and facilitated smooth product releases
•Compiled data on quality issues and vulnerabilities and reported all findings to HACCP with suggestions for improvement
•Updated manuals such as Specs for team use, maintaining optimal organization for maximum productivity
•Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction
•Compared samples to standards and specifications by performing detailed measurements and tests
•Randomly selected products at various stages of production for evaluations
•Implemented quality control objectives, actions and procedures to resolve production issues, optimize product reliability and reduce costs
UTILITY MASTERS
Paris, Texas 75460
March 2007-Sept 2009
Representative
•Answer customers’ questions and address problems and complaints in person and via phone
•Networked to build client base and promote products to new and existing clients
•Completed service orders on to BOSS systems for telephone, DSL, DISH and high-speed internet
•Connect customer service with third-party to complete orders, respond to customers inquiries about equipment, offer promotions, roaming and billings
•Handle customer requests for payment, (processed payments over the phone)
activation upgrades, Installation appointment set ups with technician and customer
•Maintain up to date knowledge about AT&T products and services, understanding customer needs and recommend appropriate products and rate plans
•Handle large volume of customer call efficiently
TOBY LONG PARALEGAL & TRANSLATION SERVICES
Pittsburg, Texas 75686
February 2004-July 2006
Secretary
•Answered telephone calls and arranged appointments for the lawyer. Preparing meeting documents
•Assisted in translating important documents for customers and lawyers when required
• Took photographs of customers that filed for citizenship (Form N-400)
•Responded to calls, emails, and routine letters; direct inquiries to the appropriate person
•Print out Invoices, copy and file documents. Mailed certified letters in a timely manner and maintained complex database
•Traveled out of town to attend court appointments with lawyer to take notes
•Sat in on meetings between clients and lawyers and took dictated notes to type up later and file with case.
•Used office equipment, fax machine, copier and computer for daily administrative duties
•Prepared legal forms including reports, applications and courtroom requests
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA
Mount Pleasant High School, Mount Pleasant, TX 75455
Northeast Community College- Not a graduate
Mount Pleasant, TX 75455
CERTIFICATIONS
•Customer Service Certificate of Resident Satisfaction
•Completed Course: Coaching for the LTC Manager
•Certificate of Completion Manager of Assisted Living Facilities
•Completed Course: Family Moments
•Team Member of the Month 2017
•Employee of the Year 2017 and Employee of the Month 2018
REFERENCES
Donya Barker
Assisted Living Administrator
Nina McTier
Assisted Living Transportation
Jessenia Cassio
Imagination Fabrication INC IMFAB
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