Customer Service Manager - Flooring Operations
Resume:
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Deanna Bakke
Spring, TX 77388
*******@*****.***
Summary
Results-driven Customer Service Manager with over 18 years of experience in the flooring industry, specializing in process improvement and training program development.
Skills
• Customer service management
• Training program development
• Process improvement analysis
• Feedback systems implementation
• Documentation management
• Customer relationship management
Experience Rename
Customer Service Manager, 04/2004 - 06/2022
Flooring Services of Texas - Houston, Texas
• Oversaw resolution of customer inquiries and complaints to enhance satisfaction.
• Managed daily operations of customer service team in flooring industry.
• Developed training programs to equip new customer service representatives with essential skills.
• Implemented feedback systems to collect customer insights for service enhancements.
• Analyzed service processes to identify efficiency improvements.
• Created and maintained documentation for policies and procedures.
• Led regular team meetings to discuss performance and share best practices.
• Monitored staff performance to uphold service standards and promote accountability.
Manager distribution operations, 06/1986 - 04/1997
USPS - Santa Ana, California
• Managed daily distribution operations to ensure timely mail delivery.
• Oversaw logistics and transportation for efficient package routing.
• Coordinated with internal departments to ensure timely delivery of products to customers.
• Coordinated with teams to maintain compliance with safety regulations.
• Analyzed workflow processes to identify improvement opportunities.
• Facilitated communication between departments to enhance operational efficiency.
• Supervised staff performance to uphold quality service standards.
• Performed root cause analysis on any issues encountered during the distribution process and proposed solutions accordingly.
• Drafted reports highlighting trends in transportation costs or customer service metrics over time.
Education and Training
Irvine Valley College - Irvine, CA
Some College (No Degree) Microsoft
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