IT Cybersecurity Manager - HIPAA & AI Security

Dominik A. Konkolski

Orange, CT **********@**********.*** 773-***-****

IT INFRASTRUCTURE LEADERSHIP VIRTUALIZATION, SECURITY & CLOUD OPERATIONAL EXCELLENCE

PROFESSIONAL OVERVIEW

Results-driven Senior Infrastructure Executive with 32 years of IT experience, including 24 years at ComPsych Corporation and 15+ years in progressively senior leadership roles, the world’s largest Employee Assistance Program provider. Proven track record building and scaling enterprise-grade infrastructure for a regulated, mission- critical behavioral health environment — overseeing 50+ professionals across Network & Telecom, Engineering, Engineering Services, Help Desk, and Infrastructure Security. Expert in translating complex business requirements into resilient, high-availability technology architectures while maintaining rigorous compliance postures. Uniquely positioned at the intersection of healthcare domain expertise and deep technical leadership that informs a disciplined, outcomes-focused approach to managing people, process, and technology at scale. SUMMARY OF QUALIFICATIONS

• Enterprise Infrastructure Leader: Directed all facets of infrastructure for a global behavioral health leader serving 163M+ individuals - spanning three data centers, 900+ virtual servers, 800-seat virtual desktop environment, and 8+ international office deployments.

• Large-Scale Team Builder: Built and led a 50+ person organization (5 direct reports) across five functional departments; championed professional development, cross-functional collaboration, and a culture of operational discipline.

• Cloud & Virtualization Champion: Achieved 100% data center virtualization via VMware, deployed VMware Horizon VDI for 800 employees, and architected Azure cloud workloads for Databricks and Power BI data warehouse environments.

• Mission-Critical Availability: Engineered and maintained 99.99% network availability supporting 24/7 Behavioral Health Management and Absence Management call centers operations; designed hot-hot global load- balanced data center redundancy with seamless failover.

• Strategic Financial Steward: Managed annual infrastructure budgets of $15M+, consistently delivering initiatives on or under budget; served as the de facto IT procurement function in the absence of a dedicated department, negotiating vendor contracts and tracking spend to maximize ROI, and partnering directly with the CFO, CIO, and CEO on major capital and operational cost decisions. Drove significant cost reduction through data center virtualization and increased server density.

• Security & Compliance Authority: Established and led SOC 2 compliance programs, coordinated internal and external penetration testing, and built a skilled security team to manage customer security audits and questionnaire responses, while personally taking direct responsibility for all customer onsite audits.

• Healthcare Domain Expertise: Deep understanding of behavioral health operations, HIPAA- and FMLA- regulated environments, and the technology infrastructure underpinning Employee Assistance and Leave of Absence Management programs.

CORE COMPETENCIES

IT Infrastructure Strategy & Roadmap Cloud Architecture (Azure) Virtualization (VMware) Team Leadership & Organizational Development Budget & Contract Management Vendor Negotiation Business Continuity & Disaster Recovery Network Engineering SAN & Storage Management Unified Communications & VoIP SOC 2 / Security Compliance AI Platform Evaluation Virtual Desktop Infrastructure (VDI) Database Operations (Oracle, MSSQL) IT Service Management ITIL Framework Change Management Executive Stakeholder Communication SKILLS INFRASTRUCTURE: VMware vSphere/vCenter, VMware Horizon (Omnissa), VMware ESXi, Hyper-V, Docker, Kubernetes

CLOUD: Microsoft Azure, Databricks, Power BI, Azure Traffic Management, O365/Teams NETWORKING: Cisco (Switching, Routing, ASA Firewall), Global Load Balancing, VPN, SAN Technology

TELECOM / UC: Genesys Cloud CX, Avaya (legacy), Zoom, Microsoft Teams DATABASES: Oracle, Microsoft SQL Server, Power BI, Databricks (cloud data warehouse) SECURITY: SOC 2, HIPAA, Penetration Testing, Security Questionnaire Management, Vulnerability Assessment

TOOLING: ServiceNow, ITSM platforms, Confluence, Jira Service Desk, Jira, Active Directory, Exchange, Windows Server, Linux (RHEL/CentOS) PROFESSIONAL EXPERIENCE

ComPsych Corporation, Chicago, IL 2001 – 2026

ComPsych Corporation is the world’s largest provider of Employee Assistance Programs - Behavioral Health Management, serving 163M+ individuals across 78,000+ organizations in 200 countries. The company is the pioneer in fully integrated Employee Assistance Programs, behavioral health, wellness, work-life, and absence management services. Expanded direct leadership to encompass Telecom and call centers’ technical operations. Sr. Director of Infrastructure Services 2020 – 2026 Led the full enterprise infrastructure organization through a period of accelerated digital transformation. Oversaw five departments (Network & Telecom, Engineering, Engineering Services, Help Desk, Infrastructure Security) with 5 direct reports and a team of 50+ professionals. Reported directly to the CIO. Held full accountability for a $15M+ annual budget encompassing hardware, software, telecom, and data center contracts and managed it with proven cost reduction and efficiency.

• Drove 100% virtualization of both Chicago data centers using VMware vSphere, eliminating physical server dependency and delivering significant gains in agility, availability, and cost efficiency across 40 physical hosts supporting 900+ virtual servers.

• Deployed VMware Horizon (Omnissa) Virtual Desktop Infrastructure for 800 employees, enabling full remote- work capability and centralized management from Chicago HQ — a critical enabler during COVID-19 and beyond.

• Led enterprise migration from legacy Avaya on-premises telephony to Genesys Cloud CX, modernizing call center operations and enabling cloud-native omnichannel customer engagement for the Behavioral Health Management and absence management business.

• Designed and implemented a hot-hot, global load-balanced data center redundancy architecture, delivering operational continuity with seamless failover for mission-critical 24/7 call center and behavioral health service delivery.

• Architected and managed Azure cloud deployments supporting the enterprise data warehouse (Databricks & Power BI), enabling advanced analytics and business intelligence for internal and client-facing reporting.

• Oversaw full SOC 2 compliance program lifecycle, including coordinating internal and external penetration testing, building a capable security team, and managing enterprise-level customer security audits and questionnaire responses.

• Led enterprise-wide AI tools research and adoption program spanning both business and IT functions — conducted comprehensive market evaluation of AI platforms, facilitated cross-functional proof-of-concept pilots with multiple teams, and authored the organization's AI security posture and governance policies to ensure responsible, compliant deployment at scale.

• Managed and negotiated contracts across all infrastructure domains: data center co-locations, enterprise software subscriptions, telecom/data lines, SSL certificates, and domain management — with consistent focus on cost optimization and SLA accountability.

• Partnered directly with the CFO, CIO, and CEO on major capital and operational expenditure decisions, consistently delivering infrastructure initiatives on or under budget throughout a 24-year tenure while serving as the organization’s de facto IT procurement function in the absence of a dedicated department.

• Began evaluation and early deployment of Docker containerization and Kubernetes orchestration to modernize application hosting, improve deployment velocity, and align with cloud-native architecture standards.

• Executed migration of all corporate email and collaboration from on-premises Exchange to Microsoft O365 and Teams, improving collaboration and enabling a fully cloud-based productivity environment.

• Oversaw architecture and managed migration of two data centers from Chicago on premises and a colocation to two new colocation spaces.

Director of Infrastructure Services 2015 – 2020

Promoted to Director following sustained high performance as Infrastructure Architect and Manager. Reported to the CEO, and later CIO. Expanded direct leadership to encompass the full infrastructure portfolio including Help Desk and build new unit - Engineering Services expanding escalation functions. Built and mentored a growing team during a period of significant business expansion and technology modernization.

• Orchestrated deployment of 8+ new national and international office locations, designing and executing end-to- end infrastructure buildouts integrating new sites into ComPsych’s core network and systems environment.

• Established and refined the business continuity and disaster recovery program, implementing failover procedures and conducting regular DR testing to safeguard mission-critical Behavioral Health Management and absence management operations.

• Led enterprise Zoom communications rollout as company’s primary business telecommunications platform, standardizing video conferencing and UC capabilities across ComPsych’s distributed workforce.

• Expanded SAN storage infrastructure across three data centers (12 storage devices) to support 900+ virtual server workloads, database operations, and backup/recovery requirements.

• Drove continuous improvement of ITSM processes, building a structured escalation framework between Help Desk, Engineering Services, and core Engineering teams to improve resolution times and service quality. Manager, Infrastructure Services 2010 – 2015

Assumed management of the infrastructure team following progressive technical growth. Reported to the Director of IT. Responsible for day-to-day operations, project execution, and team development across network, server, and systems engineering disciplines.

• Managed network, SAN, and server infrastructure supporting international growth, ensuring stability and scalability as the company expanded its client base and geographic footprint.

• Supervised infrastructure engineering team responsible for Windows, Linux, JBoss server environments, patch management, monitoring, and systems maintenance.

• Coordinated vendor relationships and made procurement decisions for hardware refresh cycles, network upgrades, and software licensing.

• Initiated and led efforts to reduce infrastructure physical footprint by developing and implementing virtualization program – early adoption.

Infrastructure Architect 2005 – 2010

Designed and engineered key infrastructure solutions supporting ComPsych’s growing operational and technical requirements, with emphasis on network architecture, server standardization, and systems integration.

• Architected core network and server infrastructure for new office locations and data centers expansions as ComPsych scaled nationally and started international expansion.

• Developed standardized infrastructure blueprints for consistent, secure deployments across all ComPsych environments.

Network Engineer 2001 – 2005

Joined ComPsych as a Network Engineer and quickly established technical credibility through hands-on design, configuration, and support of enterprise network and server infrastructure. Built the foundational IT knowledge base that would underpin 24 years of progressive career growth.

• Designed, implemented, and supported Cisco-driven network infrastructure across ComPsych’s headquarters and early office locations.

• Managed domain controllers, messaging, and server infrastructure, and core connectivity supporting the company’s growing Behavioral Health Management and Absence Management operations. EDUCATION

University of Gdansk, Gdansk, Poland

Major in Biology

NOTABLE PROJECTS & INITIATIVES

• Avaya Genesys Cloud CX Migration: End-to-end telephony modernization for enterprise Behavioral Health Management call center operations from on-premises Avaya to cloud-native Genesys, improving scalability and omnichannel capability.

• AI-Powered Call Transcript Anonymization: Built a program leveraging AI tools to automatically download, process, and anonymize Behavioral Health Management call transcripts, enabling privacy-compliant analysis and statistical reporting.

• 100% Data Center Virtualization: Full VMware virtualization of two Chicago-area data centers; 40 physical hosts, 900+ virtual servers, eliminating physical server sprawl and improving disaster recovery posture.

• VMware Horizon VDI Deployment (800 seats): Enterprise virtual desktop rollout enabling remote work capability and centralized management for the full ComPsych workforce.

• Hot-Hot Global Load Balancing: Designed active-active data center redundancy architecture delivering 99.99% network availability for mission-critical 24/7 operations.

• Azure Cloud & Data Warehouse Build-Out: Architected Azure cloud infrastructure supporting Databricks warehouse, enabling advanced analytics and reporting using Power BI.

• Enterprise AI Research, PoC & Governance: Led organization-wide AI platform research covering both business and IT use cases; facilitated structured proof-of-concept engagements with cross-functional teams; authored AI security posture standards and governance policies to establish responsible AI deployment framework.

• International & National Office Deployments: Designed and executed 8+ office infrastructure buildouts, integrating domestic and international locations into the core enterprise environment.

• Exchange Microsoft O365 / Teams Migration: Full productivity platform migration to cloud-based O365 and Teams, standardizing communication and collaboration company-wide.

• Data Center Migrations – Led migration of on-premises data center to a co-location, also migrated and existing co-location data center to a new space. This included a full cycle including research, contracts and execution of migration.

PERSONAL HOBBIES

Aside from constant interest and growth in the technology space, I am an avid offshore single-handed long- distance sailor. Through sailing expeditions, I facilitate corporate team building experiences that strengthen team cohesion and operational effectiveness.

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