Microsoft Technical Support Associate (Chat)

PARAG SAINI

Jaipur, Rajasthan 896-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer Support professional with 1.9 years of experience in Microsoft Technical Support (Chat Process). Skilled in customer issue resolution, CRM documentation, multitasking, coordination with internal teams, and delivering excellent customer experience. Strong written communication, problem-solving, and adaptability with an eagerness to transition into Executive Support and Backend Operations. PROFESSIONAL EXPERIENCE

Microsoft Technical Support Associate Teleperformance, Jaipur Aug 2024 – May 2026

• Provided technical support through chat.

• Resolved customer issues while maintaining quality standards.

• Maintained accurate CRM documentation.

• Coordinated with internal teams for issue resolution.

• Managed multiple customer cases simultaneously.

• Ensured timely follow-up and customer satisfaction.

• Mentored new team members with product and process knowledge. CORE SKILLS

Customer Support • CRM Management • Documentation • Executive Coordination • Written Communication • Problem Solving • Time Management • Team Collaboration • Multitasking

EDUCATION

Bachelor of Arts (B.A.) – Rajasthan University