Customer Solution Specialist

Irene Taylor

Customer Solution Specialist

*** ***** ******

Jacksonville, FL 32205

904-***-**** email: *********@*****.***

OBJECTIVE

Dynamic Customer Solution Specialist with over 15+ years experience of enhancing customer satisfaction through effective communication and resolution skills in a fast pace call center environment. Dedicated to building strong relationships and exceeding customer expectations. EXPERIENCE

Comcast, Jacksonville, Florida - Customer Experience Representative

● Resolved complex issues while receiving high volume of inbound calls. Troubleshoot technical service issues, process account changes, and assist with billing inquiries.

● Increased survey satisfaction rate by 15%

Humana Health Care, Jacksonville, Florida - Member Service

● Assisted 50+ inbound callers daily with inquiries regarding health plan benefits, enrollment, referrals and authorizations.

● Maintained a detailed document of customer interactions. First Union Bank, Jacksonville, Florida - Proof Operator

● Ensured the accuracy of financial transactions. Encoded checks. Calculated and printed tape for each batch of coded checks. Provided exceptional service to internal clients.

EDUCATION

Kaiser University Jacksonville, FL- 2011- Associates Science Degree-Occupational Therapy

Terry Parker High School, Jacksonville, FL-1987-High School Diploma

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