Medical Office Manager & Practice Operations Leader
Resume:
Land O’Lakes, FL 34639
To whom it may concern:
Attached is my resume. I am and have been for the past several years a professional medical office manager. I get results. I set goals and objectives and I accomplish them. I am an employee that is trusted to get the job done with minimal to no oversight and supervision.
I am looking for a change. A place where I can make a difference, both seen and felt. I would be happy to speak to anyone who is seeking a change for their practice.
Sincerely,
Denise E. Shadowens
DENISE E. SHADOWENS
2844 Billingham Drive, Land O’Lakes, FL 34639
Home 813-***-**** Cell 813-***-****
******.*********@**.***
OBJECTIVE To work in a challenging medical office management position that requires a skilled, hands-on supervisor.
EMPLOYMENT HISTORY
Business Manager
Zi Medspa
Dec 2021-Present
I am responsible for all aspects of the aesthetic and hormone replacement therapy programs, including identification of vendors,
Selection and ordering of skin care and hormone replacement products. Establishing and implementing office procedures that
Ensure legal, ethical and efficient operation.
Recruit, hire and terminate employees as necessary, establishing and managing schedules of all employees.
Director of Aesthetics, Office Manager
Garcia Weight Loss and Aesthetics Centers, Tampa, FL
June 2010-July 2022
Responsible to the Chief Executive Officer and the owners, for all aspects of the aesthetics and hormone replacement therapy programs, including identification of vendors, selection and ordering of skin care and hormone replacement products, training of 50-55 staff members including MD and APRN (at all four office locations) on all aesthetic procedures and products, establishing and implementing office procedures that ensure legal, ethical and efficient operation, and establishing and meeting year-end monetary goals for my programs.
Developed and implemented protocols for very successful monthly, and often twice monthly, off-site Botox Events at satellite locations in the Tampa Bay Area, collecting $8,000 to $11,000 dollars at each event, using only three employees.
Recruit, hire and terminate employees as necessary, establishing and managing schedules of multiple employees at different geographic locations, monitoring time and approving and tracking paid time off for these employees.
Business Manager, Personal Image Consultant
European MesoCentre, LLC, Lutz, FL
January 2005 - June 2010
Practice Administrator
Stein Medical Institute, Tampa, FL
April 2003-October 2004
Receptionist, Secretary, Medical Assistant
Henry A. Redmon, MD, PA, Plastic Surgery, Tampa, FL
April 1987-May 2000
Responsible in the above three positions for all front office and reception functions, including scheduling patient procedures in-office and scheduling both office and hospital surgeries, insurance verification, collecting fees, preparing and making deposits ordering front office and medical supplies, and ensuring all medical, business and tax licenses were current as well as maintaining malpractice and liability insurance and collaborative physicians agreements current an updated.
In the above three positions conducted all cosmetic consultations on various non-surgical procedures, assisted the physician with various medical procedures, arranged print, television and billboard advertising, conducted seminars for prospective patients, and ensured all bills and invoices were properly paid in a timely fashion.
EDUCATION
Hillsborough Community College, Tampa, FL, Associate of Arts Degree
Chamberlain High School, Tampa, FL, Diploma
SKILLS
Excellent customer service, conflict de-escalation and resolution
Knowledgeable of current aesthetic procedures and products
Contact this candidate