Remote Hospice Data Entry Clerk
Resume:
HEATHER ELIES
********************@*****.***
Objective
Emerging hospice leader with experience coordinating operations, supporting regulatory requirements, and improving patient-centered processes.
Dedicated and self-motivated with 16 years of hospice experience.
Skills
Ability to work independently
Detail-oriented skills
Effective organizational skills and highly organized
Excellent time management skills
education
Longview High School – Graduated 1994 (National Honor Society)
Tyler Junior College - Phlebotomist Certification
College of the Mainland - Medical Terminology Courses
ICD 10 Training
Completed HHSC Presurvey Training
Completed Initial Educational Training for Administrator/Alternate Administrator
Yearly Administrator Hours
Experience
MAGNOLIA HOSPICE CARE
2450 E Nasa Pkwy, Ste 150
Houston, TX 77058
Supervisor: Patrick Robb/Sophie Foran
May 2025 - November 2025
Position: Alt Administrator/Compliance Officer
●Assist with the responsibility for the day-to-day administration of the hospice program reporting to administrator the daily activities.
●Implement governing body directive and organizational policies and procedures. This includes ensuring the development, implementation and enforcement of agency policies and procedures.
●Organizing and directing the organization’s ongoing operations to assure the availability and provision of care and services. Ensuring organizational compliance with legal, regulatory and accreditation requirements.
●Complying with applicable laws and regulations. Keep up with CMS changes,m etc and inform the governing body and staff of current organizational, community, and industry trends. Ensuring Hospice personnel stay current with clinical information and practices.
●Gather data for QAPI and participate in the quality assurance program for patient care.
●Perform chart audit reviews verifying timely documentation for compliance.
●Made sure staff education was completed.
●Ensured Medicare/state compliance and prepared the agency for licensing and accreditation reviews. Completed ACHC survey for Magnolia with minimal deficiencies.
●Filled in various positions when staff was out. Intake, team coordinator, etc.
NORTH STAR HOSPICE
6012 Ave T
Galveston, TX 77551
Supervisor: Tiva Thomas 832-***-****
August 2024 - May 2025
Position: Administrator
●Managed day-to-day hospice operations for a caseload of 30 patients, supporting clinicians and administrative workflows.
●Supported preparation for state and Medicare reviews by maintaining up-to-date policies and documentation.
●Helped streamline scheduling and on-call coverage.
●Implemented staff education and competency assessments.
●Maintained accurate clinical and billing records, assisting to reduce claim denials.
●Controlled expenditures and helped meet budget targets.
●Coordinated hospice interdisciplinary team meetings to align care plans and improve symptom management outcomes.
●Kept all personnel files, licenses, etc up to date.
●Prepared admission/consent packs.
●Intake of referrals along with scheduling ambulances, coordinating with hospital case managers, staff, DME delivery, families/nursing facilities and pharmacy to ensure a smooth admission flow.
●HR - Maintain all staff and contract personnel files, new hire orientation, make sure all professional licenses, driver’s license, auto insurance, TB, staff reviews, State & Federal OIG, EMR, background and sex offender reports, performance reviews as well as in-services and education are current.
●Complete bi-weekly payroll procedures.
●Approved and kept up with PTO hours.
VILLAGE HOME HEALTH & HOSPICE
631 N Egret Bay Blvd.
League City, TX 77573
Supervisor: Michelle Hyde 832-***-****
September 2020 - August 2024
Position: Alternate Administrator/Business Office Manager
●Assist with the responsibility for the day-to-day administration of the hospice program.
●Implement governing body directive and organizational policies and procedures. This includes ensuring the development, implementation and enforcement of agency policies and procedures.
●Organizing and directing the organization’s ongoing operations to assure the availability and provision of care and services. Ensuring organizational compliance with legal, regulatory and accreditation requirements.
●Complying with applicable laws and regulations. Keep up with CMS changes, COVID information, etc. and informing the governing body and staff of current organizational, community, and industry trends. Ensuring Hospice personnel stay current with clinical information and practices.
●Directing staff in performance of their duties including admission, discharge, transfer, revocation and provision of service to patients.
●Monitoring service utilization to ensure delivery of comprehensive care and ensuring services provided by other agencies are authorized by hospice.
●Ensuring coordination with other organization areas and senior management, as appropriate, according to the structure and services.
●Coordinate, collaborate and plan with hospice team regarding patient care, resources and needs.
●Completed CHAP survey with 4 minor deficiencies
●Ensure that supportive services are available to staff and that we maintain an open-door policy and an open line of communication for all staff members.
●HR - Maintain all staff and contract personnel files, new hire orientation, make sure all professional licenses, driver’s license, auto insurance, TB, staff reviews, State & Federal OIG, EMR, background and sex offender reports, performance reviews as well as in-services and education are current.
●Complete bi-weekly payroll procedures.
●Gather data for QAPI and participate in the quality assurance program for patient care.
●Perform chart audit reviews verifying timely documentation for compliance
●Submit NOE’s, create claims for Medicare & USFHP billing
●Medicaid Room & Board billing/recerts
●Complete referral/intake forms for new referrals, verify insurance benefits for coverage and verification of hospice benefit period for Medicare and private insurance. Getting authorization when appropriate.
●Maintain recertification and Face-to-Face spreadsheet for Medicare, Medicaid and private insurance to ensure these tasks are completed on time
●Wellsky/Kinnser EMR – Intake patient, schedule out staff, verify orders, face to face visits, certs/recerts, IDG meeting and Plan of Cares are scheduled and done in a timely manner
●Order durable medical equipment, arrange transportation and keep hospice staff and referral sources up to date on the progress of the patient.
●Maintain hospice binders; contracts, IDG Agendas, on-call reports, education, facility education and company policies and procedures.
●Order office and medical supplies
HARBOR HOSPICE OF HOUSTON
1322 Space Park Dr., Ste A194
Houston, TX 77058
Supervisor: Elisha Sultzer 281-***-****
June 2018 – September 2020
Position: Intake Coordinator
HARBOR HERO
●Answer phones and direct calls appropriately
●Filing medical records in patient charts
●Ordering office supplies and medical supplies
●Calculate timesheets, visit times as well as mileage on timesheets and scan to payroll
●Maintains all referral records. Maintain the referral log tracking all new referrals, date of referral, date of admission
●Assists as needed in coordinating meeting with the caregiver for the signing of all consents with community education coordinators
●Verify insurance information; verify that order and enough supporting clinical documentation has been received. If not, request any additional medical records from hospitals and/or physician’s offices
●Keep updated on patient’s status and coordinate the appropriate professionals in order to admit clients onto hospice services
●Enter patient into Mumms/Now Brightree. Arrange for DME delivery and ambulance transport if necessary. Assist case managers, marketing liaisons and other staff to make sure admissions are a smooth process
●Supports HR with billing, Medicare, Medicaid and private insurance companies. Ensuring physician signatures are entered in a timely manner and claim errors are taken care of prior to billing date.
●Keep IDT Agendas updated as admissions/deaths/transfers happen
●Prepare all ICTI’s and paperwork for IDT’s
●Sit in IDT meetings and make sure that the medical directors are completing and signing all documentation
●Verify monthly billing DME is correct as far as start and end dates
●Send out admit/death reports along with clinicals to medical director after a patient passes so they have all documentation to help them complete the death certificates
●Make sure that all MCR, MCD and private insurance patients have recertification completed on time
●Send patient clinical information to private insurance companies when needed to ensure that authorization is continued as needed
●Send admit/death reports along with clinicals to medical directors upon the patient’s death so that they have appropriate information for completing the patient’s death certificate
●CNA scheduling
●Informing the OC’s and what needs to be done to keep the office up and running smoothly.
●Assist DON/Administrator in several areas as needed. Such as making sure DX and medical director has been assigned to new patients. Making sure that a 5-day notice is given to patients being discharged as well as making sure that we receive revocation and/or transfer forms on patients. Assisting her in making sure that MCR guidelines are followed appropriately by the use of my 10 years plus hospice experience
●Assist with making sure the medical directors have completed their timesheets monthly
●Assist DON/Administrator with Emergency Management binders and any boots on the ground activities
TRADITIONS HOSPICE/HALLMARK HOSPICE
1120 Nasa Parkway Ste 340A
Houston, TX 77058
Supervisor: Lori Rinehart
September 2014 – May 2018
Position: Admissions Coordinator/Billing Administrative Assistant
●Maintains all referral records. Maintain the referral log tracking all new referrals, date of referral, date of admission
●Assists in coordinating meeting with the caregiver for the signing of all consents with hospice personnel as assigned.
●Verify insurance information, verify that order and enough supporting clinical documentation has been received. If not, request any additional medical records from hospitals and/or physician’s offices
●Keep updated on patient’s status and coordinate the appropriate professionals in order to admit clients onto hospice services
●Enter patient into Kinnser. Arrange for DME delivery, ambulance transport, if necessary, fax patient facesheet to pharmacies prior to patient admission. Assist case managers, marketing liaisons and other staff to make sure admission are a smooth process
●Puts together the admission charts, scans in all necessary information into Kinnser and notifies the Supervising Nurse of any missing paperwork
●Supports HR in billing insurance companies, Medicare, Medicaid and private insurance companies
HOSPICE COMPASSUS
4949 Fairmont Parkway
Pasadena, TX 77505
Supervisor: Cyrstal Thielen-Harris
July 2009 – July 2013
Position: Office Manager/Team Coordinator
EMPLOYEE OF THE YEAR FOR 2 YEARS
●Responsible for all the patient charts, including establishing the chart at admission and the ongoing maintenance of documentation until the patient is discharged and the chart is closed in accordance with Medicare/Medicaid rules and regulations. Facilitate the flow of patient information to all members of the IDT in a timely manner.
●Support Program and corporate policies, goals, and objectives.
●Promote positive working relationships within the Program and with support personnel.
●Attend and participate in staff meetings, education programs, and community events.
●Identifies needs and offers potential solutions to supervisor.
●Cerner/Homeworks and Daily Labor Tool
●Enter referral intake data
●Enter newly admitted patient information
●Enters colleague time and visit count and mileage on daily labor tool
●Enter into Homeworks the following: Patient visits from documentation attached to time and travel Log, updated patient demographic information.
●Enter all patient medications (under the supervision of a registered nurse) Enter patient information into Health Trans and completes the pharmacy instruction sheet; faxes the instruction sheet with the medication list to the pharmacy
●Perform clerical tasks as follows: Establishes patient chart, ensure all admission documentation is signed and dated, with attending physician/medical director CTI and order to admit
●Track DME and medical supplies orders, and advises management team of trends while maintaining the company budget
●Log submission of and monitors timely return of physician orders.
●Verify accuracy, legibility, and inclusion of all required time log, checking time logs for corresponding clinical visit notes and relevant attachments
●File documents accurately in corresponding patient chart and thins charts as necessary.
●Ensure proper documentation of changes in level of care
●Collects and assemble recertification/decertification paperwork, and notifies appropriate providers of patient discharge
●Submit requests for medical records and hospital inpatient charts, and processes provider notifications when relevant
●Rotate deceased/discharged patient charts from active chart status, and establishes deceased/discharged patient files
●Coordinate communication with the members of the IDT. Communicate effectively with members of IDT, patients, families, and the community. Assign staff to any new patient that comes on to service
●Answer incoming telephone calls, take accurate messages, and transfers calls appropriately
Transfer phone system to secondary system as appropriate
●Assists DCS with pre- and post-IDT activities, including agendas, updated plans of care (UPOC's), etc.
Place copies of updated plans of care in patient charts; returns originals to nurse for signature; and re-files signed originals in patient charts
●Updates IDT agenda and patient roster
●Mails or faxes UPOC's to attending physicians
*also perform Admission Coordinator duties in their absence
MRC – Medical research consultants
10114 W Sam Houston Parkway South
Houston, TX 77099
Supervisor: Mary Lou Carson 713-***-****
July 2005 – July 2008
Position: Medical Transcriptionist
●Responsible Transcribe medical research findings for attorney engaged in medical malpractice and personal injury litigation. This job was an at home job and the hours worked varied depending on what they had going on at the time.
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