Remote Virtual Assistant - Customer & Care Support

Kristin Byrd

Lake Charles, LA 337-***-**** ********@*****.***

Professional Summary

High-performing remote professional with 7+ years of experience in customer service, healthcare support, case management, and call center environments. Proven track record of handling sensitive information, managing high call volumes, and delivering compassionate client support. Recognized for accuracy, reliability, and strong communication skills. Seeking a higher-paying remote role in customer success, healthcare coordination, or data management. Core Competencies

1 Remote Call Center & Customer Support

2 High-Volume Call Handling

3 Data Entry & Documentation Accuracy

4 HIPAA Compliance & Confidentiality

5 Case Management & Client Advocacy

6 CRM & Electronic Health Records

7 Conflict Resolution

8 Microsoft Office & Google Workspace

9 Time Management & Multitasking

10 Compassionate Patient Communication

Professional Experience

Remote Retention Agent – Concentrix

1 Retained customers through solution-based communication 2 Handled high-volume inbound calls

3 Documented interactions in CRM systems

4 Met and exceeded retention metrics

Remote Call Center Representative – MCI Talent Acquisition 1 Managed inbound/outbound calls and customer follow-ups 2 Resolved concerns and provided account support

3 Maintained accurate data entry and records

Patient Care Advocate – Global Solutions

1 Scheduled appointments and assisted with healthcare inquiries 2 Maintained HIPAA-compliant records

3 Coordinated patient needs with care teams

Registered Line Therapist (RLT) – St. Nicholas Center 1 Provided one-on-one behavioral support

2 Documented client progress and data

3 Used de-escalation and reinforcement techniques

Disaster Case Manager – Elite Services

1 Connected clients to financial and housing resources 2 Managed recovery plans and documentation

3 Advocated for client assistance approvals

Dental Assistant – Kool Smiles

1 Maintained patient records and scheduling

2 Prepared treatment rooms and sterilized instruments 3 Ensured patient comfort and confidentiality

Pharmacy Clerk – Fred’s Pharmacy

1 Answered calls and assisted customers

2 Prepared prescriptions for pickup

3 Handled payments and maintained accuracy

Education

1 HS Diploma- Iowa High School 2009

2 Child Care CDA – University of Florida 2020

3 Dental Assisting Diploma – Delta Tech 2017

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