Office Administrator - Data-Accurate Scheduling

OFFICE ADMINISTRATOR

SHEILA MBUGUA

Email: **************@*****.*** Phone: +254-***-***-***

Location: Nairobi. Kenya (Open to Relocation)

Visa Status: Seeking LMIA Sponsorship (Offshore Applicant/ Ready to move) LinkedIn: linkedin.com/in/sheila-karuku-virtualassistant Portfolio: canva.link/s0w2ufr2wg7g20i PROFESSIONAL SUMMARY

Executive Administrative & Operations Professional with 8 years of experience supporting US-based business operations, back-office administration, CRM management, and customer service. Skilled in administrative procedures, workflow coordination, data management, reporting, and prioritizing deadlines in fast-paced environments.

KEY COMPETENCIES

• Office Administration: Administrative Procedures, Records Management, Workflow Coordination, Documentation.

• Operations Coordination: Work Prioritization, Process Coordination, Deadline Management, Team Support.

• Data & Reporting: Data Entry, CRM Management, Data Accuracy, Report Preparation.

• Organization & Communication: Time Management, Multitasking, Issue Resolution, Professional Communication.

• Microsoft Office: MS Excel, MS Word, MS Outlook, Microsoft 365.

• Data & Reporting: Data Entry, CRM Management, Data Accuracy, Report Preparation.

• Digital Collaboration: Google Drive, Google Workspace, Microsoft Teams, Slack.

• Business Operations: Order Processing, Records Administration, Workflow Support, Back-Office Operations.

Royal Online Business Solutions (California, USA - Remote) Aug 2018 - Mar 2026 TECHNICAL & OPERATIONAL SKILLS

PROFESSIONAL EXPERIENCE

• Administrative Operations: Coordinated daily administrative and back-office activities, established task priorities, maintained records, and ensured procedures and deadlines were consistently followed. Executive Virtual Assistant & Back Office Support Agent EDUCATION & QUALIFICATIONS

EARLIER RESTAURANT EXPERIENCE

Tamarind Group Le Palanka Leading Edge (Kenya) Apr 2006 - Mar 2016 Restaurant & Hospitality Experience

• Operations Coordination: Supported daily restaurant operations, coordinated service activities, maintained operational standards, and worked effectively in fast-paced environments.

• Team & Customer Support: Coordinated with service and kitchen teams, supported efficient workflows, and resolved customer concerns professionally.

• Transactions & Accuracy: Processed customer orders and payments accurately while maintaining attention to detail and service standards.

• Data & Records Management: Performed high-volume data entry and maintained CRM and business records with 99% accuracy, ensuring information was complete, accurate, and organized.

• Workflow & Customer Coordination: Managed 100+ customer inquiries daily, coordinated order processing, refunds and reshipments, and resolved issues efficiently within established procedures.

• Reporting & Documentation: Prepared reports, correspondence, records, and operational documentation to support accurate monitoring and effective business operations.

• Technology & Collaboration: Used MS Excel, Word, Outlook, Microsoft 365, Google Drive, Slack, Microsoft Teams, CRM platforms, and ticketing systems to coordinate and support daily operations. Diploma In Hotel Management

Kenya Utalii College, Kenya 2003 – 2006

Kenya Certificate of Secondary Education (KCSE)

Apostolic Carmel Girls Secondary School 1999 – 2002 REFEREES

Available upon request

Contact this candidate