Bilingual Customer Service & Legal Interpreter
Resume:
Greyci
Ferguson
Contact
About Me
Skills
Mattawan MI
**************@*****.***
I am a bilingual professional with a strong
background in customer service, collections,
and interpretation. I worked as a Customer
Service Representative from 2021 to 2023,
where I developed excellent communication,
problem-solving, and customer support skills.
From 2022 to 2024, I gained experience as a
Collection/Debt Settlement Agent,
negotiating payment arrangements,
resolving account issues, and maintaining
compliance and professionalism.
Customer Service & Call Handling
Communication & Problem-Solving
Bilingual fluency (English–Spanish)
Legal and medical terminology
Active listening and verbal accuracy
Cultural competence
Professional discretion and
confidentiality
Law Student
Universidad del Caribe (UNICARIBE)
2022 – Present
English
MESCYT
2018 – 2021
Education
• Interpreted conversations in real time between English and Spanish speakers in customer service, medical emergency, and legal settings.
• Assisted healthcare professionals and patients during hospital and emergency situations, ensuring clear understanding of symptoms, procedures, and instructions.
• Supported attorneys, judges, and clients by interpreting court proceedings, legal consultations, and case-related discussions. Assisted customers with questions, concerns, and service requests in a timely and professional manner.
Resolved complaints and issues by identifying solutions and following established procedures.
Communicated clearly and effectively with customers to ensure understanding and satisfaction.
2024-2026
2022-2024
2020-2023
Spanish Interpreter
Customer service representative
Cyracom
Teleperformance
Collection agent / debt settlement
Experience
Certifications & Courses
Microsoft office Course – Completed
Medical Spanish interpreting
food handle
CPR
Language
Spanish (Native)
English (Fluent)
Italian (Basic – Learning)
Helbing Law Group
Contacted customers via phone, email, and messaging to collect past- due payments.
• Negotiated payment plans and settlements while maintaining positive customer relationships.
• Reviewed account histories to determine appropriate collection strategies.
• Documented all interactions accurately in the system.
Contact this candidate