Clerical Supervisor & Social Services Leader

ROSEMARY PATRICK

DOVER,DELAWARE

973-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced Clerical Supervisor and Social Services professional with over 30 years of service in county government operations, including Medicaid, SNAP, Child Support, and Intake services. Proven leader with expertise in supervising large teams, interpreting welfare regulations, resolving client issues, and improving administrative efficiency. Recognized for strong organizational skills, regulatory compliance, and commitment to public service.

CORE COMPETENCIES

●Clerical & Administrative Supervision

●Welfare, SNAP, Medicaid & Child Support Regulations

●Client Intake & Eligibility Screening

●Staff Training & Performance Management

●Workflow & Process Improvement

●Records Management & Confidential Documentation

●Client Relations & Conflict Resolution

●Microsoft Word & Excel Typing: 68 WPM

PROFESSIONAL EXPERIENCE

County of Essex – Division of Social Services

Family Care, SNAP, Child Support, Medicaid, Intake

Clerical Supervisor

Newark, NJ February 1994 – 2024

●Supervise and train 30+ clerical staff, ensuring accuracy, timeliness, and compliance with county and state regulations.

●Analyze, interpret, and apply welfare and child support rules and procedures to individual cases.

●Manage daily client intake applications, reviewing income eligibility and documentation completeness.

●Resolve client complaints using professional judgment, problem-solving, and effective communication.

●Maintain detailed records of employee attendance, performance evaluations, and leave documentation.

●Develop and implement workflow improvements that increased operational efficiency by 25%.

●Conduct regular staff meetings to monitor progress, address concerns, and improve performance.

●Coordinate with internal departments to ensure effective communication and case processing.

●Monitor office supply inventory and place orders as needed.

●Implement quality assurance procedures to reduce data entry and reporting errors.

County of Essex – Division of Food Stamp Office

Senior Clerk

Newark, NJ 2004 – 2008

●Managed fiscal unit financial reports and payment processing for the Bus Card Unit.

●Distributed payroll and assisted with supervision of clerical staff.

●Coordinated with outside vendors and clients.

●Conducted clerical meetings, assigned tasks, and ensured deadlines were met.

County of Essex – Division of Child Support / Intake

Clerk Typist / Intake Screener

Newark, NJ 1994 – 2004

●Screened intake applications for OCSE and assigned cases to Family Service Workers.

●Maintained monthly reports, filing systems, logs, and forms.

●Answered phones, assisted clients, and ordered office supplies.

●Utilized various office machines and computer systems.

EDUCATION

Essex County College of Business

Newark, NJ

Business Administration

●Microsoft Word & Excel

●Typing Speed: 68 WPM

CAREER OBJECTIVE

To obtain utilizing extensive experience in social services, client intake, regulatory compliance, and public assistance programs to effectively support individuals and families.

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