Safety & Training Assistant Manager

S. Byfield *

SHONTELL BYFIELD

470-***-**** ***************@***.*** Atlanta, GA

EXECUTIVE PROFILE

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Organizational Skills and Service Satisfaction. Highly valued and respected for expertise and keen insight in following policy, adhering to strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership. AREAS OF EXPERTISE

Exceptional Customer Service Data Entry Critical Thinker Sales Support Reports/Documentation Client Relations Quality Control Quality Assurance Inventory Management Cash Handling Auditing Process Improvement Communication Skills Attention to Detail Problem Solving Conflict Resolution Time Management Microsoft Office Strategic Planning Training & Development Safety Compliance

Team Oriented Staff Management Leadership

PROFESSIONAL SUMMARY

Assistant Manager (Safety and Training) June 2021-Current Newrest

Facilitate meetings for professional development and updates in organizational and safety processes.

Quality check all work for accuracy and integrity, conducting performance evaluations and providing constructive feedback in order to enhance overall efficiencies.

Maintain reports reflecting work completed and areas of opportunity.

Submit recommendations towards process improvement and collaborate with leadership to implement new procedures.

Provide on-the-job training to new hires and serve as subject matter expert to current staff.

Ensure strict compliance with safety policies and procedures.

Meet/exceed all key performance metrics while maintaining, evaluating, enforcing and updating processes.

Monitor timekeeping in support of accurate payroll processing. Fridge Supervisor

Ensured compliance with company quality standards.

Assisted with training for production, sanitation, maintenance and quality control areas.

Assisted in assembly line as needed in order to complete flight within a timely manner.

Responsible for conducting physical counts in order to pack additional equipment or products.

Completed required safety documents and maintained clean working areas.

Displayed the ability to work well under pressure while meeting all deadlines. Fridge Coordinator

Effectively communicated with staff/management to ensure quality of work performed.

Demonstrated superior attention to detail and checked final products prior to delivery.

Ensured that all carts were accounted for on each flight.

Provided direct assistance to the manager in overseeing the activities for the department.

Maintained clean loading docks and equipment in accordance with established rules. Driver

Ensured SOP’s (Standard Operating Procedures) and stringent safety measures are followed in the uploading, transporting, and downloading of freight.

Thoroughly conduct safety inspections on truck and equipment as required by company policy, ensuring proper operation.

Operated equipment in receiving center loading/unloading with zero accidents; recognized for safety record.

Maintained equipment at 98% readiness; prepare paperwork for maintenance of vehicles and handle delivery receipts.

Looked after the important documentation work and efficiently handled the necessary dispatch, deliver material to destinations, unload materials and complete paperwork. S. Byfield 2

Communicated with various staff members to report about the arrival of shipments, delay in transportation, minor accidents, etc., operated control of inventory on trailer to ensure strict custody control. Concierge March 2019-June 2021

Home Owners Advantage

Accessed control through an admittance process; screen visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility.

Responsible for the protection of company assets and personnel, along with the training of staff.

Utilized customer service skills to respond to general inquiries, defuse potentially dangerous circumstances and de-escalate any situations that put the security of the site at risk.

Answers telephone calls to take messages, answers questions and provided information as needed. Customer Service Representative January 2017-January 2019 Gate Gourmet

Actively involved in daily customer/operational activities, customer management and customer development, provided technical and admin support for airlines, and 2000+ caterers worldwide.

Developed, managed, distributed, and communicated customer data impacting Gate Gourmet operations and identified customer groups.

Maintained internal and external customer performance reports, responsible for reviewing catering invoices, and approving for payment.

Sales Associate May 2015-December 2016

Kroger

Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Strived for quick complaint resolution; commended go by supervisor for the ability to resolve problems and avoid escalation of issues.

Thoroughly learned product offerings and contributed to an increase in monthly sales.

Built rapport with customers by asking probing questions and utilizing effective listening skills, built and maintained strong client relationships to ensure leads, future business and maximum productivity.

Managed cash register, communicated with customers and operated sales floor.

Delivered excellent customer service with floor sales and assisted customers with purchase. Security Guard June 2015-January 2017

Walden Security

Provided exceptional security service along with customer service and warned violators of rule infractions.

Observed, reported and apprehended persons engaging in suspicious or criminal acts in accordance to client expectation and legal limitations.

Monitored entrance and exit portals, controlling unapproved or unlawful entry into facility.

Sounded alarm and alerting police or fire department by telephone as needed.

Regulation of vehicle and pedestrian traffic at access points to maintain an orderly flow.

Compiled data and completed monthly statistical reports.

Observed and reported activities and incidents at assigned client site.

Conducted periodic patrols to check for irregularities.

Inspection of protection devices and fire control equipment.

Generated solutions and recommendations to documentation, processing, and communication obstacles. OTHER POSITIONS HELD:

THE TELEPERFORMANCE GROUP/TECHNICAL SUPPORT SPECIALIST/01/2010-03/2012 U.S. SECURITY ASSOCIATES/SITE SUPERVISOR/06/2007-12/2009 EDUCATION

Georgia Piedmont Technical College

Medical Assistant Diploma

09/2015

Dekalb Technical College

Emergency Medical Technician Certificate

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