Administrative & Accounting Operations Professional

Wendy J Anders

Home/Cell: 256-***-****

Email: **************@*****.***

Professional Overview

Accomplished administrative, accounting, customer relations, and office management professional with more than 25 years of experience supporting daily business operations, financial processes, executive leadership, employees, and customers. Highly organized and detail-oriented with proven ability to manage multiple priorities, maintain accurate records, meet deadlines, and adapt in fast-paced environments. Experienced in payroll, bookkeeping, accounts receivable and payable, customer service, staff supervision, scheduling, and administrative operations.

Core Skills

• Microsoft Office (Word, Excel, Publisher, Outlook)

• QuickBooks / QuickBooks Pro

• Accounting & Bookkeeping

• Payroll Administration

• Accounts Receivable & Accounts Payable

• Office & Administrative Operations

• Customer Relations & Client Support

• Management & Staff Supervision

• Employee Training & Development

• Schedule & Calendar Management

• Travel Administration & Expense Reports

• Research & Executive Presentations

• Meeting Coordination & Minutes

• Written & Verbal Communication

• Typing: 85 WPM

Professional Experience

Accounting Assistant

September 2024 – August 2026

Annette Hale’s Indoor Comfort Systems

Maintained accurate customer records, files, and account information while ensuring timely data entry and documentation.

Prepared weekly payroll and tracked technician billable hours to support accurate payroll processing and labor reporting.

Managed daily commercial construction billing and maintained supporting financial documentation.

Prepared and submitted required documentation for new residential HVAC installations through Lowe’s and Costco programs, maintaining a 100% approval rate.

Coordinated residential HVAC installation inspections and maintained accurate inspection records.

Posted journal entries and verified invoices, payments, and other accounting transactions for accuracy.

Managed the company PTO calendar and processed employee PTO requests.

Performed daily bookkeeping, accounting, and administrative duties as directed by management.

Customer Relations

August 2021 – December 2024

Morgan Price Candy Company

Responded to customer questions, concerns, and complaints through telephone and email communications.

Resolved customer service issues efficiently and escalated complex matters to management when necessary.

Maintained accurate documentation of customer interactions, transactions, and resolutions.

Built positive customer relationships to support satisfaction, retention, and brand loyalty.

Identified opportunities to improve customer service processes and communicated recommendations to management.

Office Manager / Sales (Part-Time)

August 2019 – July 2021

SoCal Automotive (Business Closed)

Managed daily office operations, including payroll, quarterly tax reporting, payroll taxes, customer accounts, accounts receivable, and accounts payable.

Maintained client records, financial documentation, and general business correspondence.

Responded to customer inquiries and assisted customers in identifying vehicles that matched their needs and budgets.

Demonstrated vehicle features and conducted customer test drives.

Supported the complete sales process, including addressing objections, negotiating pricing, preparing documentation, and completing purchase agreements.

Assistant Director (Part-Time / Interim)

July 2016 – August 2019

AppleTree Academy

Assisted with supervision, scheduling, and daily management of teaching staff.

Managed administrative functions, including client accounts, employee records, student files, office correspondence, and staff meetings.

Organized daily classroom schedules and coordinated school field trips, special events, and student activities.

Conducted parent conferences and addressed questions or concerns regarding students and school operations.

Supported management in overseeing daily facility operations and maintaining an organized educational environment.

Office Manager

March 2015 – July 2016

Hampton Cove Preschool

Assisted with supervision and daily management of teaching staff.

Oversaw day-to-day administrative and operational activities of the preschool.

Managed client accounts, accounts receivable, records, and general office correspondence.

Developed detailed spreadsheets to track classroom structure and project future class sizes.

Coordinated field trips, school events, activities, schedules, and other organizational requirements.

Business Development Associate

August 2014 – March 2015

Premiere Unlimited (Business Closed)

Identified and developed strategic relationships with business partners and prospective customers.

Supported business growth by developing a pipeline of prospective customers and new project opportunities.

Conducted direct and indirect customer outreach and prospecting activities.

Collaborated with marketing, sales, and product development teams to support business development initiatives.

Assistant Manager / Sales Lead / Sales Associate (Part-Time)

December 2013 – April 2015; August 2012 – February 2013

Soma Intimates

Delivered personalized customer service and assisted customers with product selection and professional fittings.

Supported opening and closing procedures, daily reports, employee scheduling, and shift assignments.

Assisted with employee supervision and provided guidance regarding daily responsibilities and workplace concerns.

Supported merchandise presentation, product displays, store appearance, and organization.

Receptionist / Administrative Assistant / Warranty Coordinator

October 2012 – April 2014

Jeff Benton Homes

Managed a high volume of homeowner calls and emails, averaging 45–50 customer contacts per day across six residential communities.

Created and submitted work orders for homeowner repair and warranty concerns.

Entered new homeowner information into the Homsoft warranty system and maintained accurate customer records.

Scheduled repairs, appointments, and meetings for the Warranty Manager and Warranty Technician.

Maintained weekly reports of open work orders and updated New Homeowner Guides.

Responded to HOA communications and participated in weekly meetings to review requests, warranty concerns, and outstanding issues.

Performed receptionist and administrative duties, including client greeting, meeting coordination, invoicing, accounts receivable, and accounts payable support.

Assisted sales agents, management, and the mortgage officer with documentation, verification, correspondence, and meeting preparation.

Senior Executive Administration / Retail Sales

April 2014 – August 2015; March 2000 – August 2012

Anders Pool Company

Provided executive-level administrative and operational support, including research, reports, correspondence, scheduling, and records management.

Supervised clerical and retail sales personnel while supporting daily employee assignments and business operations.

Managed retail operations, including customer service, inventory control, product ordering, merchandising, and store organization.

Managed accounts receivable activities, including invoicing, payment application, reconciliations, credit memos, and customer documentation.

Processed employee payroll, accounts payable, accounts receivable, and monthly and quarterly tax reporting.

Coordinated appointments, meetings, luncheons, business travel, and employee expense reports.

Prepared and executed customer contracts while supporting client retention and new-business development.

Consistently achieved sales goals and earned recognition as a top sales performer for spa and retail product sales.

Developed company policies and procedures and coordinated trade shows, promotional events, and marketing initiatives.

Store Personnel

March 1999 – March 2000

Burleson Pool Company

Answered multi-line telephone systems and responded to customer questions, concerns, and service inquiries.

Prepared customer invoices, monthly statements, and general office correspondence.

Maintained accurate customer files and updated account information as needed.

Assisted retail customers with swimming pool maintenance questions and appropriate product selection.

Supported merchandising, store organization, product displays, and general daily operations.

Office Assistant / Retail Sales (Part-Time)

October 1996 – January 1998

Country Gas

Performed general administrative and clerical duties using established office systems and procedures.

Managed multi-line telephone communications and directed customer inquiries appropriately.

Prepared, typed, organized, and filed correspondence and business documentation.

Assisted retail customers with propane-related products and purchasing decisions.

Executive Assistant / Technical Contracting Operations

July 1990 – November 1994

Intergraph Corporation

Supported preparation and administration of government contract documentation, including typing, proofreading, correcting, copying, assembling, and preparing documents for shipment.

Provided administrative support for an office of more than 20 employees.

Prepared and processed employee and executive expense reports.

Coordinated business travel arrangements and maintained associated documentation.

Provided executive-level administrative support to management, including visitor coordination, telephone communications, correspondence, scheduling, and general office operations.

Education

North Alabama College of Commerce

Bachelor’s Degree in Business Administration 1990–1994

Employment Gaps

November 1994 – October 1996: Took time away from the workforce to care for child.

January 1998 – March 1999: Took time away from the workforce to care for children.

Contact this candidate