Technical Support & Broadcast Systems Engineer

DANIEL CASTILLO

Address: Quezon City, Philippines

Phone number: +639**-***-****

Email address: **.********@*****.***

LinkedIn: www.linkedin.com/in/engrniel

WORK EXPERIENCE

PROFILE

Experienced in Audio and Video, SmartTV and Projector troubleshooting, Voice and email Helpdesk Support,Hardware and Software Technical Support, SFN installation, monitoring and maintenance, Operation and maintenance of Satellite Uplink/Downlink systems, Microwave parameters/frequency configuration, Digital Satellite News Gathering configurations, and Broadcast play-outs and switching setups, Audio, Video and Lighting setups, IT Helpdesk(Software and Hardware peripherals), Wired and wireless landline services(Wiring, Trunk troubleshooting, Handset repair), Facilities Engineering(CCTV, Electrical, Detection and Alarm Systems) planning, installation and maintenance.

JUNE 2022 -

MAY 2026

Electroboard Australia

Service Desk Technical Support Engineer

Taking calls as the first respondent to new calls for Service Desk Responding in a timely manner to service issues and requests (tickets) Monitoring and maintaining Customer systems and networks Remote Installing and configuring hardware, software Following up and closing Service Requests, Calls and Tickets Liaise with Service Centre on repairs

Technician scheduling

Creating quotations for customers

Assist in the smooth running of the AV Support Desk Providing technical support across the company

Provide Sales support in Speciality AV fields.

Administrate Help Desk / Call Centre Procedures and Policies. Information distribution

Sales lead distribution

AUGUST 2021 -

JUNE 2022

TV5 Network Inc.

Telecommunications Engineer

Operation and maintenance of Satellite Uplink / Downlink System DTT SFN / Microwave Point- to-Point Installation, Operation and Maintenance Handles signal and program transmission via fiber link Conduct annual preventive maintenance schedule for all systems handled by the group

Configure microwave frequency/parameters

Monitor/troubleshoot microwave system SFN, fiber link and other task under Telecoms Group

Receive all satellite international and local feeds as client required DTT/SFN Signal survey using digital broadcast monitoring probe Monitor / troubleshoot, microwave system, SFN sight, fiber link and other task under Telecoms Group

Operate RF test equipment such as spectrum analyzer power meter TVRO operation

Configure encoder, multiplexer, modulator, HPA/SSPA and decoder parameter Satellite operation tracking system / Satellite Dish Orientation and IRD setup WORK EXPERIENCE

AUGUST 2016 -

MARCH 2020

Home Shopping Network Inc.

Broadcast Switcher & Technical Assistant

Performs setup, calibrates, operates, monitors,tests and maintains video switcher and audio consoles to produce, switch, receive and reproduce the NTSC color television signal in compliance with FCC rules and regulations Operates character generator and electronic still-storage graphics display equipment and playback equipment

Encode, edit, append and delete program and commercial playlist and Ingest broadcast materials(Infomercials, Block timers and TVCs) Evaluates quality and performance of video and audio production, transmission and reception

Tuning of Satellite Receivers to ShopTV channel

Provide technical assistance to CATV Operators to setup and operate consoles to pick up and select feed sources from different locations to air television programs and commercials

Maintains accurate logs and records and prepares discrepancy, test and security reports as stipulatedby FCC regulations

Maintains currency of knowledge with respect to relevant state of the art technology, equipment andsystems

Performs miscellaneous job-related duties as assigned JUNE 2015 -

JULY 2016

Iglesia Ni Cristo Central Office

Cadet Engineer

Network/Helpdesk

Maintain network infrastructure and well-functioning computer networks, connections and cabling

Plans and designs installation of computer network. Installs computer network and connections for local and campus backbone

Performs major or minor computer repairs and adjustments or coordinates repairs with external organizations

Perform troubleshooting to system failures and network related problems Test, configure and update software and maintain, troubleshoot and repair hardware and peripheral devices

Uses equipment such as a network analyzer, memory tester and a variety of electronic test equipment

Acts as resource person. Analyses and resolves problems. Ensures optimal performance of networks.

Provides technical guidance and assistance; including post-installation support on networking issues and issues related to computer systems, software and hardware and write training manuals and train computer users Run diagnostic programs to resolve problems and run reports to determine malfunctions that continue to occur

Facilities Engineering

Designs (Floor plan, Riser diagram, Rack creation) Creating Bill of Materials (estimates costs, labor, equipment and materials) Supervises Installation, Maintenance, Troubleshooting and Repair of CCTV Systems (CCTV cameravideo and audio configuration) Video Systems Configuration and Installation (AJA, AMX, Cable creation, Riser diagram, Rack creation)

Audio Systems Design, Installation and Configuration (Audio Mixer tuning, Cable creation and repair,Riser diagram, Rack creation)

Supervises Electrical and Communication Manhole maintenance, repairs and installations

Inspects and reviews Electricity Power Meter, Emergency Power Supply, Emergency Lighting Systems, Fire Extinguisher, CCTV and HVAC Systems WORK EXPERIENCE

JANUARY 2012 -

MARCH 2012

TV5 Network Inc.

Broadcast Equipment, Management, Maintenance and Systems Intern Installs, repair, troubleshoot, modify, operate and performs preventive maintenance on the broadcast station’s control consoles, boards and a wide variety of other broadcast station equipment and electronic systems Assembles Professional Camcorders, setups settings to be used, checks and maintains its usability

Troubleshoots and repair Lapel microphone, Boom microphone, different kinds of Diva lights anddifferent kinds of Broadcast equipment chargers Maintains accurate logs and records and prepares discrepancy, test and security reports

EDUCATION

Bachelor of Science in Electronics Engineering

New Era University Quezon City

JUNE 2008 -

MARCH 2013

AWARDS

ELB Core Values Champion “Innovation”

Satellite Office Pty Ltd

DECEMBER

2023

In recognition for outstanding skills and for all innovative ideas that has been invaluable to the team

CERTIFICATES & LICENSES

AV Certification Level 2

NETGEAR Credential ID : 842Emib9qz

AVIXA Credential ID : 2rs5JftMQO

DECEMBER 2025

AV Certification Level 1

NETGEAR Credential ID : cDxV4ZrJ9E

AVIXA Credential ID : HLdezUZB5C

NOVEMBER 2025

DM Certified Engineer - 4K (DMC-E-4K)

Crestron Electronics

Credential ID : E-4K-000-251008-13164

OCTOBER 2025

Technician Certification - Commercial

Crestron Electronics

Credential ID : TCT-C-000-251014-04037

OCTOBER 2025

Technician Certification - Residential

Crestron Electronics

Credential ID : TCT-R-000-251021-02120

OCTOBER 2025

Electronics Technician

Philippine Professional Regulation Commission

Credential ID : 0002769

JANUARY 2014

Crestron Core Certificate

Crestron Electronics

Credential ID : CT-000-220830-17542

AUGUST 2022

Switching for AVoIP Certification

NETGEAR Credential ID : jbJjiOE4ym

AVIXA Credential ID : zIhDAv3wb2

JANUARY 2026

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