Cerner Pathnet Laboratory Interface Specialist

Summary Experienced Cerner professional with over 15 years in IT consulting, system analysis, and support, specializing in healthcare systems including Pathnet (Gen Lab & Micro). Laboratory order build, testing and maintenance of manual orders, interfaced to Lab Medical Devices (LMDI), sent to outside Reference Lab Network (ex. Quest, Arup, LabCorp). Interface orders from different EHR ordering system (ex. Sunquest, Epic) and processed in Pathnet, results sent back to specified ordering system. Likewise, set and maintain the lab order charges. Proven ability to contribute to the design, build, testing, implementation, go live support and maintenance. Expertise in workflow analysis, problem resolution and user training with numerous Cerner certifications. Eager to leverage extensive experience in production support and Cerner Pathnet to enhance lab operations and deliver robust solutions for the leading healthcare organizations.

Work Experience

09/23/2022 – 11/30/2024

Customer Advisor II

Concentrix

Quezon City, Philippines

Primary Responsibilities:

Retail account: www.Macys.com, Transportation: www.Uber.com

Inbound calls support for Macy’s customers (Ordering online, discounts and delivery issues)

Inbound calls and email support for Uber drivers in Australia and New Zealand (Drivers’ onboarding and registration requirements of their accounts, maintenance and changes to their account)

12-07-2021 – 08-21/2022

CSR Call Center Agent

Quantrics

Taytay Rizal, Philippines

Primary Responsibilities:

Telco Canada account – www.bell.com

Inbound calls support for Bell Canada’s customer account related to satellite connectivity issues, billing, package upgrade and account changes.

04-23-2019 – 10-06-2019

IT Consultant

Talentum Personnel Mgmt Consulting

Makati City, Philippines

Primary Responsibilities

Design Mobile App application to allow Physicians to dictate patient visit using their Android or IOS device, create mockup of the design, write specifications and user manual

Function as Business Analyst, Project Manager and System Tester of the program developed in-house. Write test scripts. Collaborate with the in-house development team and project owner

Study and review tender to bid into the development of a new system integrated to the existing hospital systems of the clients. Prepared recommendations in the design of the system to be developed.

Use Jira software to manage Agile development

02-20-2017 – 12-22-2017

Clinical System Specialist

Kings College Hosp London, LLC

Dubai UAE

Primary Responsibilities

Project: Completed 2 Ambulatory Outpatient Clinics Implementations in Dubai and Abu Dhabi

Cerner Modules/Nets : Core & User Security, Ambulatory – CPOE, Pathnet, RadNet, HIM, Patient, Access, Patient Accounting, Charge Services, & Patient Portal

Preparation and writing of unit test scripts for integration testing

Participate in the workflow reviews, current state and future review with users

Gather, lead and prepare Data Collection Worksheet (DCW) with user SMEs for Cerner build.

Preparation and completion of data collection worksheet in the areas of Patient Access, Pathnet, RadNet, HIM, Ambulatory Procedures per specialties, charges and pertinent information.

Participated in Go live support and daily maintenance of systems, and unit testing of Cerner build

Actively participates in the design, build, implementation, training, evaluation, testing, and maintenance of EHR

Work with Cerner Training Consultant in populating training domains to be used in User Training

Assist in problem resolution, support the management and documentation of the overall EHR configuration methodology, adhering to configuration standards

Collaborate with Cerner Vendor

02-02-2016 – 06-09-2016

Delivery Management Advisor

Halian Int’l. Co. Inc.

Dubai UAE

Primary Responsibilities

Cerner Module/Net: Pathnet

Work with clinical owners by participating in software design, implementation, testing, and ongoing support

Provide Enterprise Design Analysis in one of many areas of the organization using workflow analysis to create current and future state requirements as it pertains to the Cerner Implementation

Facilitate Application Development sessions with subject matter experts as needed

Assists in the planning and coordination of assigned clinical informatics projects

Actively participates in the design, build, implementation, training, evaluation, testing, and maintenance of EHR

Coordinate and facilitate communications within areas that interface with the clinical Informatics and users

Function as an active participant on the EHR Implementation team

Participate with the implementation team and clinical subject matter experts, in an enterprise design which will represent an improved clinical workflow and eliminates current state paper-based processes, as applicable

Participate in unit and integrated testing of the software to ensure that the design objectives are met

Assist in problem resolution, support the management and documentation of the overall EHR configuration methodology, adhering to configuration standards

Develops and Delivers presentations to groups regarding EHR design

04-20-2015 – 09-21-2015

Associate Product Specialist

Vanderbilt University Medical Center (VUMC) Health IT

Nashville TN USA

Primary Responsibilities:

Clinical System: Cerner Pathnet, Co-Path, Soft Blood Bank

Analyze operational processes and information generation or utilization.

Design, develop, manage, test, train, implement and support computer-based information systems

Conduct interviews with end users, vendors and staff to determine needs/requirements

Prepare functional and technical specifications along with appropriate supporting documentation

Develop effective, efficient internal design and detail pathway workflow documentation

Perform daily, weekly, monthly, semi-annual and annual maintenance tasks for database maintenance

01-22-2013 – 08-15-2014

Clinical Application System Analyst III

Dignity Health (DH) formerly CHW

Phoenix AZ USA

09-10-2012 – 12-09-2012

Business System Sr. Advisor

Apex System Inc

Scottsdale AZ USA

12-31-2008 – 12-14-2011

10-23-2006 to 12-31-2008

IT Business Analyst

Catholic Healthcare West (CHW)

Bus System Analysis Specialist, (Project: Catholic Healthcare West)

Dell - Perot Systems Corp

Phoenix AZ USA

Plano, TX, 75075 USA

Primary Responsibilities:

Clinical System: Cerner Pathnet, Co-Path, Sunquest, Core Security

Participates in design, build, test and implementation for low to moderate complex changes executes transition to operations.

Diagnose and resolve complex problem management and provide guidance to other team members.

Maintain knowledge management database for problem reporting and resolution. Escalates issues when necessary.

Respond to customer requests of high complexity that typically require change or release management functions to be executed. Interacts with the customers in a courteous and professional manner.

Develop and maintains a knowledge management system to capture knowledge and work processes.

Participate in the deployment of new modules, upgrades, fixes and new installations.

Develop test plans for new application functionality from application/technical support perspective.

Collaborates with the business solutions, Quality Assurance Center and clinical community for functional testing.

Perform day to day interactions with user community and works collaboratively with multiple clinical and IT Stakeholders as it relates to Problem Management, and Project delivery on small to medium size projects.

Perform on-call support of the application.

06-01-2006 to 10-20-2006

IT Consultant

Fortune 500 Systems Ltd

Harrisburg PA, USA

Primary Responsibilities:

Acquire Business Knowledge about complete process flow of the system.

Analyze the impacted components of the organization which involved study of the existing setup and processes of the recruitment section of the Human Resource Department.

Write detailed description of user needs, program function and steps required to develop the system.

Prepare technical documentation of modules and table designing.

Prepare design of application according to the functional requirement.

Code and established Global Healthcare Group Foreign Recruitment Database system.

Create test cases and involved in unit testing phase.

Maintain database on a daily basis.

05-24-1992 to 05-24-2006

Sr System Analyst, MIS Dept

North West Armed Forces Hosp.

Tabuk, KSA

Primary Responsibilities:

Design, build, implementation, user support training and maintenance of Cerner Classic system.

Identify and define ongoing hardware and software requirement of Hospital Department for both Mainframe and microcomputer based applications.

Recommend the need enhancements, additions or modification to install computer system and the need to apply the necessary resources to put the changes into effect.

Study, design and develop Hospital Information System procedures.

Collaborate with vendor software engineers to ensure the resolution of reported systems software defects and the receipt of version updates and new software releases.

Assist the MIS Director in the preparation of written policies concerning Dept’s Goals, Visions and Objectives as part of Ministry of Defense and Aviation, Saudi Arabia requirements for database administration, systems software support, and department operation.

Provide guidance and advice to other computer staff’s technical problems, methods, and database issues.

Coordinate and monitor running projects, write status update and submit to Mgr.

Author procedures and systems’ documentation.

Function as Dept. TQM Representative.

Revise & write department procedure instructions, policies and procedures according to current Medical Services Department (MSD) standard and function.

Prepare MS Office training materials and conduct training in the classroom environment for Saudi Nurses.

Represent and head cross-functional action team meetings and HIS projects in the hospital ensuring expected requirements and needs are met.

Education

University of the Philippines Open University Los Banos, Laguna, Philippines, (www.upou.edu.ph)

Masters of Science Degree (Undergraduate)

Major: Masters Information System Completed 24 units

Our Lady of the Angels Seminary (OLAS) Quezon City, Philippines

Liberal Arts Graduate

Major: Comparative Studies; Minors: Philosophy & Sociology

Certifications

Technical Courses

HL7 Fundamentals – Full Course (www.hl7.org)

Quadramed QCPR Configuration Skills Training

Sunquest Lab Build and Maintenance

Operational Practices and OPAS/REMEDY System

Project Management Courses (Recognized by www.PMI.org)

PM200-Successful Project Workshop

Facilitation, PDU 24

PM100-Successful Project Management, PDU 24

Cerner Millennium Certified Training (www.cerner.com)

Design, Building and Maintaining PathNet – Microbiology & General Laboratory

Specimen Mgmt Concept & Troubleshooting

Charge Services Design and Build

Core Design & Build

Fundamentals

Discern Expert

Power Order Design and Build

Powerchart Design and Build

Care Aware iBus Fundamental

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