Senior Office Manager & Full-Cycle Bookkeeper
Resume:
GINA M. POTO
WAKEFIELD, MA 01880
****@************.***
PROFESSIONAL SUMMARY
Resourceful and tech-savvy Senior Office Manager offering over a decade of comprehensive administrative leadership within the plumbing trade and healthcare industries.
Expert at maintaining business continuity by utilizing Jump Desktop to securely access in-office servers, managing remote daily operations with zero downtime. Proven track record managing full-charge bookkeeping, accounts payable/receivable, job costing, and corporate compliance using QuickBooks and Microsoft Excel.
Adept at streamlining high-volume workflows, navigating complex compliance audits, and fostering strong vendor and customer relations.
TECHNICAL & CORE SKILLS
Financial Management: QuickBooks (Invoicing, AR/AP, Account Reconciliation, Payroll Processing, Job Costing)
Remote Work Infrastructure: Jump Desktop (Secure Remote Server Access & Virtual Operations)
Productivity Software: Microsoft Excel (Data Analysis, Tracking Spreadsheets), Microsoft Word, Microsoft Outlook
Operations & Compliance: Vendor Management, Workers’ Comp & Liability Audits, 401K/Profit Sharing Administration, Health Insurance Enrollment, Permit Tracking
EDUCATION & TRAINING
Bunker Hill Community College Charlestown, MA
Coursework in Criminal Justice (1988 – 1989)
North Shore Community College Beverly, MA
Coursework in Legal Secretary Studies (1987 – 1988)
Revere High School Revere, MA
High School Diploma Focus on Business Studies & Typewriting (Graduated 1987)
PROFESSIONAL EXPERIENCE
Pipe Craft, Inc. Remote / Office Manager 2016 – Present
Remote Infrastructure Management: Maintained seamless business operations by using Jump Desktop to securely connect to the local in-office server, managing remote workflows and communications via Microsoft Outlook.
Financial Oversight & Bookkeeping: Managed full-cycle accounting functions using QuickBooks, processing high-volume vendor payments, executing checking/savings reconciliations, and generating precise client quotes and invoicing.
Credit & Expense Management: Oversaw and categorized all corporate credit card purchases, performing strict monthly reconciliations to ensure budget accuracy.
Compliance & Audit Leadership: Headed annual corporate audits for Workers' Compensation and General Liability insurance; prepared Form 5500 reports and company census data.
Human Resources & Benefits Admin: Directed annual healthcare open enrollments, monitored and tracked employee vacation data, and processed retirement compliance by uploading 401k and profit-sharing contributions to Transamerica.
Tax Prep & State Compliance: Facilitated smooth year-end transitions by organizing and submitting 1099 and subcontractor lists to payroll and updated the Health Insurance Responsibility Disclosure (HIRD) for the Department of Revenue annually.
Greenwood Nursing Home Office Manager 2014 – 2016
Financial & Payroll Control: Directed all billing, general ledger financials, and payroll operations for the healthcare facility, ensuring complete data accuracy and compliance.
Facility Operations: Coordinated cross-departmental administrative workflows, overseeing resident logs, dietary/food preparation restrictions, and high-priority logistics.
Multitasking & Leadership: Managed tight financial deadlines while serving as the primary administrative point of contact for staff, vendors, and resident families.
Putnam Investments Administrative Assistant 1997 – 2002
Executive Support: Provided comprehensive administrative support to senior executives, managing complex corporate calendars, scheduling critical stakeholder meetings, and handling sensitive communications.
Travel & Expense Management: Coordinated detailed domestic and international travel itineraries and prepared monthly executive expense reports with precise budget tracking.
Document & Correspondence Control: Utilized Microsoft Word, Excel, and Outlook to draft professional corporate correspondence, prepare executive presentations, and organize internal department data.
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