Customer Service & Data-Driven Psychology Student

Emily Ortiz +1-773-***-****

*************@*****.***

**** ****** ***** **

www.linkedin.com/in/emily-ortiz-3a6785380

Professional Summary

Service oriented, seasoned professional in the fields of customer service & food handling; Besides, there are additional skills in handling cash, public relations and event organizing. I want to have a part-time job that is remote so I am able to work from home and also attend college simultaneously. I want to develop more data analyzing skills in hopes of a future occupation of a UX researcher. I also want to hone in more skills in public speaking and more computer user knowledge. Very open to learning new skills, tools, and applications. Work Experience

Culver’s 13449 Rte 59, Plainfield, IL 60585, Crew member June 2022 – August 2022

● Rotated between cashier, food prep (referred to as “on set”), and custard stations, providing high quality customer service in a fast-paced environment.

● Supervised cash handling, register functions, and guaranteed a positive guest experience.

● Applied food safety and cleaning procedures to maintain health codes.

● Collaboration was done with a team to deliver services effectively during peak hours. Volunteer work

● Attained over 40 hours of community work through Plainfield South High School.

● I was also a part of a leadership program where planning, organizing, time management, public speaking, and presentation mattered.

College Project

● Was part of making and conducting an experiment in a social psychology class at Joliet Junior College where data was collected and analyzed. Theories and hypotheses were tested and seen whether they were true or not. Research and data collection happened before, during, and after the experiment took place. Education

Plainfield South High School Plainfield, IL High School Diploma, Graduated with high honors NSHS, 5.0 GPA, May 18, 2024

Currently attending Joliet Junior College, majoring in psychology with plans on transferring to a University.

Goal and interests with major

Future career path goal is to become a UX (user experience) researcher. Interested in data collection and analysis, psychology, and human behavior and its trends. Skills and Core Competencies

Communication & Leadership

● Public Speaking & Public Relations

● Fundraising & Event Planning

● Fluent in English; Intermediate Spanish speaker

● Organizing and gathering information

● Research

● Intermediate at Microsoft Excel

● Customer Service & Relations

● Time management

Operational Excellence

● Communication and Leadership

● Public Speaking & Public Relations

● Fundraising & Planning Events

● English (Fluent), Spanish (Intermediate)

● Operational Excellence

● Cash Handling & Register Management

● Customer Service & Serving

● Food Service, Food Safety, and Food Handling

Personal attributes

● Patient and adaptive to the intense situations (ibid).

● Attention to detail cleaning tasks and organization

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