SHEILA SMITH
918-***-**** • ***************@*****.*** • Oklahoma
REMOTE PROFESSIONAL SUMMARY
Experienced dental professional with 20+ years of hands-on experience supporting patients, providers, scheduling, office operations, and customer service. Reliable, compassionate, organized, and comfortable communicating with patients by phone and in person. Seeking a remote position in healthcare customer service, patient coordination, scheduling, insurance support, or administrative assistance where strong communication and healthcare experience can be used. CORE SKILLS
Patient Care & Customer Service Appointment Scheduling & Coordination Healthcare Office Administration Patient Communication & Follow-Up Dental Office Workflow Insurance & Patient Information Phone & Professional Communication Computer & Office Technology Problem Solving & Organization Confidentiality & Professionalism PROFESSIONAL EXPERIENCE
Dental Assistant — Current Employer Oklahoma
20+ years of experience
• Provide professional, compassionate patient support in a busy dental practice.
• Assist dental providers with patient care, procedures, room preparation, and daily clinical workflow.
• Communicate with patients regarding appointments, questions, treatment needs, and follow-up.
• Maintain accurate patient information while protecting privacy and confidentiality.
• Work closely with doctors and office staff to keep schedules and daily operations running efficiently.
• Demonstrate dependable attendance, attention to detail, professionalism, and strong interpersonal skills. Additional Professional Experience
Experienced in customer-facing and support environments with transferable skills in communication, organization, service, reliability, teamwork, and problem solving. Additional background includes esthetics, massage, and nail services. EDUCATION & LICENSES
Clary Sage College — Tulsa, Oklahoma
Esthetics, Massage & Nail Technician Licenses — Obtained 2013 REMOTE WORK TARGETS
Remote Dental Assistant • Patient Care Coordinator • Dental Scheduling Coordinator • Healthcare Customer Service Representative • Patient Support Specialist • Medical/Dental Administrative Assistant • Insurance/Claims Support • Virtual Assistant PROFESSIONAL STRENGTHS
Dependable • Compassionate • Organized • Detail-Oriented • Patient-Focused • Professional • Team-Oriented • Strong Communicator • Quick Learner • Trustworthy