Remote Customer Service & Administrative Support Professional
Resume:
JOSEPHER MBAH
Bowie, MD
️ ********@*****.***
PROFESSIONAL SUMMARY
Customer-focused professional with 7+ years of experience providing remote customer service, administrative support, healthcare coordination, and front-office operations. Experienced in handling high-volume customer inquiries, resolving issues, scheduling appointments, maintaining confidential records, and delivering exceptional service through phone, email, and digital communication channels. Skilled in data entry, documentation, calendar management, and Microsoft Office applications. Self-motivated and dependable with the ability to work independently, prioritize tasks, and support business operations in a remote environment. Seeking a Remote Customer Service Representative, Virtual Assistant, or Administrative Support position.
CORE COMPETENCIES
Remote Customer Service Support
Customer Relationship Management (CRM)
Phone, Email & Chat Support
Appointment Scheduling & Calendar Management
Administrative Support
Data Entry & Documentation
Electronic Records Management
Healthcare Customer Support
Problem Resolution & Conflict Management
Microsoft Office Suite
Google Workspace
Confidential Information Handling
Multitasking & Time Management
Team Collaboration
Attention to Detail
PROFESSIONAL EXPERIENCE
Customer Service Representative (Remote)
Pambo Medical Remote
September 2022 – June 2025
Provide professional customer service support to patients by responding to inquiries, addressing concerns, and resolving issues through phone and electronic communication.
Schedule, reschedule, and confirm patient appointments while managing provider calendars and daily schedules.
Maintain accurate patient information, electronic records, and documentation through data entry and record management systems.
Respond to emails, process administrative requests, and support daily remote office operations.
Manage incoming communications and ensure timely follow-up with patients and healthcare team members.
Handle confidential patient information while following privacy and compliance guidelines.
Prepare documents, update spreadsheets, and organize administrative files using Microsoft Office Suite.
Successfully manage multiple priorities while maintaining accuracy, professionalism, and excellent customer service.
Customer Service Representative (Remote)
Glenwood Medical Remote
October 2020 – October 2022
Delivered remote customer service support by assisting patients with appointments, account questions, and healthcare service information.
Managed high-volume phone calls and email requests while providing accurate and timely responses.
Verified and updated patient information while maintaining accurate electronic records.
Coordinated communication between patients, healthcare providers, and administrative teams.
Assisted with scheduling, documentation, and office workflow management.
Protect confidential patient information according to company policies and procedures.
Created reports, maintained documentation, and completed administrative tasks using Microsoft Office applications.
Demonstrated strong organization, problem-solving skills, and the ability to work independently in a remote environment.
Customer Service Associate
Target Bowie, MD
May 2017 – March 2020
Provided excellent customer service by assisting customers with purchases, product questions, and store services.
Resolved customer complaints professionally while maintaining a positive customer experience.
Processed transactions, returns, and exchanges accurately while following company procedures.
Assisted customers with product information and supported daily retail operations.
Maintained organized work areas and contributed to a safe and efficient environment.
Worked effectively in a fast-paced, high-volume setting while meeting customer service expectations.
EDUCATION
Associate of Arts in Human Services
Prince George’s Community College
May 2025
Bachelor of Science in Banking and Finance
National Polytechnic Bambui, Cameroon
2011
TECHNICAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Google Workspace
Electronic Data Entry
Customer Management Systems
Calendar Scheduling Tools
Email Management
Document Management Systems
Virtual Communication Platforms
LANGUAGES
English
REFERENCES
Available upon request.
Contact this candidate