Customer Service & Operations Professional
Resume:
Yahirah Dunlap
Kissimmee, FL *****
**************@*****.***
Yahirah Dunlap
Reliable, hardworking, and customer-focused professional with experience in warehouse operations, retail sales, food service, customer service, data administration, and team leadership. Recognized for strong communication, problem-solving, and organizational skills, with the ability to thrive in fast-paced environments while delivering exceptional customer experiences. Currently an honor student at Valencia College majoring in Environmental Science while also pursuing studies in Business and Art, with the long-term goal of becoming a successful entrepreneur. Passionate about environmental sustainability, continuous learning, and professional growth. Eager to contribute to advanced customer service, administrative, leadership, and organizational skills while making a positive impact within a dynamic organization. Work Experience
SERVER
Tapestry Senior Living, Tallahassee, FL April 2022 to June 2024
• Delivered friendly, attentive, and professional customer service to ensure a positive dining experience.
• Took customer orders accurately and served food and beverages in a timely manner.
• Maintained thorough knowledge of menu items, daily specials, and dietary accommodations to assist guests with recommendations.
• Processed cash and credit card transactions accurately while balancing receipts at the end of shifts.
• Collaborated with kitchen staff and fellow team members to provide efficient service during high-volume periods.
• Maintained clean and organized dining areas, ensuring compliance with health and sanitation standards.
• Resolved guest concerns promptly and professionally to promote customer satisfaction and repeat business.
• Assisted with opening and closing duties, including stocking supplies, setting tables, and preparing the restaurant for service.
•
CASHIER
Walmart, Kissimmee, FL October 2024 to 2025
• Provided friendly and efficient customer service by assisting shoppers with purchases, product locations, and general inquiries.
• Operated cash registers, processed cash, credit, and debit transactions accurately, and balanced cash drawers.
• Stocked shelves, organized merchandise, and ensured products were properly displayed and labeled.
• Monitored inventory levels and replenished stock to maintain product availability.
• Maintained clean, organized aisles and checkout areas to promote a safe and welcoming shopping environment.
• Assisted with unloading deliveries and moving merchandise to the sales floor.
• Worked collaboratively with team members to meet daily operational and customer service goals.
• Followed company policies and safety procedures while handling merchandise and operating equipment.
Catering dishwasher/steward
Walt Disney World Resort
January 2025 – December 2025
• Washed, sanitized, and organized dishes, cookware, utensils, and kitchen equipment in compliance with food safety and sanitation standards.
• Supported catering and culinary teams by maintaining a clean, efficient, and organized kitchen environment during high-volume events.
• Assisted with receiving, sorting, and storing kitchen supplies and equipment.
• Removed waste and maintained cleanliness throughout food preparation and service areas.
• Worked collaboratively with kitchen staff to ensure timely service and smooth daily operations.
• Followed all workplace safety, hygiene, and company procedures while managing multiple tasks in a fast-paced environment.
• Demonstrated reliability, teamwork, and attention to detail to support exceptional guest service.
Deli Prep Maker
Cherry Point Commissary Cherry Point, NC
January 2025 – 2026
• Prepared deli meats, cheeses, sandwiches, salads, and other ready-to-eat items according to food safety and quality standards.
• Maintained a clean, organized, and sanitary food preparation area in compliance with health and safety regulations.
• Assisted customers with product selection and provided friendly, efficient customer service.
• Stocked, rotated, and replenished deli products while monitoring freshness and inventory levels.
• Operated slicers, scales, and other food preparation equipment safely and efficiently.
• Labeled, packaged, and displayed prepared foods to ensure product quality and presentation.
• Worked collaboratively with team members to maintain smooth daily operations in a fast-paced environment.
Volunteer Experience
Supreme ARTZ May, 2024 to Present
Digital Analyst Intern
• Maintain digital files and records for various projects.
• Organizing and stocking inventory and supplies.
• Social Media Marketing of upcoming events and products.
• Assisting the management team with daily tasks and improving service processes. Quirch Foods
Human Resources Assistant August 2024 to Present
• Answering customer and employee inquiries, responding to customer questions and concerns via phone, email, or chat.
• Resolving customer issues, helping customers with basic problems and directing them to appropriate resources on the company website.
• Collaborating with team members, working effectively with other customer service representatives.
Education
Associate's Degree in Fine Arts
Valencia College, Kissimmee FL 2025 Aug. present
High School
Lincoln High School, Tallahassee FL Graduated, May 2024 Skills and Qualities
• Excellent communication skills
• Business Administration
• Advance Communication
• Positive attitude
• Problem-solving skills
• Customer Service
Core Competencies
• HR Leadership: Skilled customer service
• Talent Acquisition: Recruiting
• Employee Engagement: Data Tracking
• Operational Excellence: Expertise in
training programs
• Technical Proficiency: Microsoft Office Suite
(Excel, PowerPoint, Outlook),
Certifications and Licenses
• Food Safety Certification
• Food Handler Certification
• HACCP (Hazard Analysis and Critical Control Points) Awareness
• Food Safety and Sanitation Certification
• National Retail Federation (NRF) Customer Service and Sales Certification
• NRF Retail Industry Fundamentals Certification
• Customer Service Professional Certificate
• Cash Handling Certification
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