Customer Service & Payments Support Professional
Resume:
TAYLOR GLASS
SUMMARY
Customer service professional with 5+ years of experience
in fast-paced, customer-facing environments. Experienced in payment processing, customer account support,
scheduling coordination, resolving concerns, and
maintaining accuracy under pressure. Recognized for strong communication, attention to detail, and delivering professional customer experiences.
EXPERIENCE
Crew Team Member, Dunkin’ Donuts
Mar 2023 — Current
Provide professional customer service in a high-volume environment Process customer payments accurately and efficiently Resolve customer concerns professionally Manage multiple priorities while maintaining attention to detail Support efficient daily operations through teamwork Restaurant Busser, Tuckers Restaurant
Nov 2020 — Mar 2021
Supported efficient operations and guest satisfaction Teacher Assistant, KinderCare Learning Centers
Oct 2019 — May 2020
Supported scheduling and daily coordination
Communicated effectively with staff and families
Maintained organization and structure
Barista / Cashier, Aroma Joe’s
Feb 2018 — Oct 2019
Managed customer transactions and service interactions Built positive customer relationships
EDUCATION
High School Diploma, Dover High School
*************@*****.***
Dover
DETAILS
SKILLS
Customer Service
Billing & Payment Processing
Phone Communication
Problem Solving
Scheduling & Coordination
Multitasking
Computer Skills
Team collaboration
Time management
Attention to detail
Professional Communication/Active
listening
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