Immediate Joiner Application Support Engineer

NK

NIRAJ KUTTE

Application Support Engineer

724-***-**** ************@*****.*** Malkapur, Karad, India SUMMARY

Application Support Engineer with 3+ years of experience in managing and troubleshooting telecom and enterprise applications. Skilled in SQL,Linux, log analysis, and incident management with a strong focus on root cause analysis and SLA adherence. Experienced in handling production issues, client communication, and ensuring high system availability.

EXPERIENCE

Technical Analyst

Mobicule Technologies Pvt Ltd

01/2026 India

L2 Support – Tata Play Fiber Project

Provided L2 support for enterprise applications on Linux and Apache Tomcat environments.

Managed incidents, problems, and changes using Jira, following ITIL practices.

Hosted Root Cause Analysis (RCA) and resolved critical production issues within SLA timelines.

Executed SQL queries for data validation, troubleshooting, and reporting.

Coordinated with development and business teams for issue resolution.

Performed functional, regression, and sanity testing for new releases.

Application Support Engineer

Outworx Solutions Pvt Ltd

09/2021 - 08/2024 India

Client: IBM / Kyndryl Telecom Project

deliver L1/L2 support for CRM and Order Management systems, ensuring high availability and performance.

Processed MACD orders and service requests using BMC Remedy, adhering to SLA timelines.

Developed complex SQL queries using joins for efficient data extraction and reporting.

Troubleshot application issues and supported seamless production deployments.

Handled incidents, changes, and releases in alignment with ITIL best practices.

Collaborated closely with clients to resolve issues and enhance overall service delivery.

EDUCATION

B.E. in Mechanical Engineering

DACOE Karad – Shivaji University, Kolhapur

01/2014 - 01/2019 Kolhapur, India

SKILLS

Gmail SQL Linux ITIL

PLSQL Oracle SQL

Shell Scripting Unix Shell Scripting

Microsoft SQL Server

Oracle SQL Developer PuTTY

WinSCP Postman ServiceNow

BMC Remedy JIRA PostgreSQL

Apache Tomcat Sanity Testing

IBM CRM MPLS

PROJECTS

Enterprise CRM Operations

Enterprise CRM Operations – Vodafone Idea

Supported telecom products like MPLS, ILL,

PRI, SIPT, and NPLC

Handled production support and service

requests via BMC Remedy

Monitored database logs and ensured high

availability of systems

Managed RFCs and release activities for

business changes

DigiSales

DigiSales – Tata Play Fiber

I administered end-to-end support for

service requests and incidents

I also testing (OAT, regression, functional)

for system changes

Troubleshot application and database issues

using SQL and logs

Ensured SLA compliance and timely

resolution of tickets

www.enhancv.com Powered by

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

Contact this candidate