Client Experience & Travel Operations Leader

CHELSEA TIBIRU

LEADERSHIP CLIENT EXPERIENCE OPERATIONS TRAVEL COORDINATION

Houston, TX 346-***-**** ***********@*****.*** PROFESSIONAL SUMMARY

Confident and highly organized customer experience professional with leadership experience in operations, client relations, sales, and administrative coordination. Skilled at taking ownership, managing competing priorities, resolving customer concerns, and creating organized, positive client experiences. Experienced with researching and coordinating personal travel arrangements, accommodations, transportation, activities, and itineraries. Proficient in Microsoft Office, Google Workspace, Salesforce, and digital business systems. Decisive, proactive, detail-oriented, and service-focused.

CORE COMPETENCIES

Leadership & Operations Client Relations Travel Coordination Customer Experience Scheduling Administrative Support Travel Research Itinerary Planning Problem Solving Conflict Resolution Documentation Sales CRM Systems Microsoft Office Google Workspace

PROFESSIONAL EXPERIENCE

TIMEWISE — Assistant Manager

Cypress, TX Jan 2026–Present

● Lead daily operations while maintaining a professional, organized, and customer-focused environment.

● Take ownership of customer concerns, operational issues, and competing priorities.

● Coordinate responsibilities and communicate expectations to ensure tasks are completed accurately and on time.

● Support team performance through direction, problem-solving, and operational leadership.

● Maintain accurate records and communicate important information effectively. CARMAX — Business Office Associate / Customer Specialist / Lead Houston, TX May 2021–Jan 2023

● Managed customer relationships and complex transactions while delivering exceptional service.

● Served as a primary customer contact, resolving concerns and coordinating next steps.

● Maintained accurate customer records, documentation, and transaction information.

● Managed multiple administrative priorities while meeting deadlines and business objectives.

● Supported team operations and provided leadership during customer-facing activities.

● Earned CarMax Presidents Club recognition for outstanding performance. CIMARRON PLACE HEALTH & REHABILITATION CENTER — Certified Nursing Assistant

Corpus Christi, TX Feb 2024–Present

● Delivered dependable, detail-oriented service while managing multiple priorities in a fast-paced environment.

● Communicated professionally with clients, families, and interdisciplinary team members.

● Maintained accurate documentation and followed established procedures and service standards.

TRAVEL EXPERIENCE

● Independently researched and coordinated personal travel, including destinations, accommodations, transportation, activities, and itineraries.

● Compared travel options based on budget, preferences, convenience, and overall experience.

● Organized multiple trip details while maintaining flexibility and attention to timing, reservations, and client-style preferences.

EDUCATION

Western Governors University — Bachelor of Science in Finance Expected 2027

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

CNA Certification CPR Certification Notary Public Certification Anthropic AI Fluency Generative AI Fundamentals

Contact this candidate