Assistant Manager - Retail Customer Service Leader
Resume:
Summary
Versatile assistant manager with * years of experience in retail, specializing in customer service and team training. Proven ability to enhance customer satisfaction and retention through effective communication and conflict resolution. Demonstrated leadership in mentoring new employees and maintaining high operational standards, contributing to a positive shopping environment. Skilled in task prioritization and cash handling, with a commitment to driving team productivity and sales success.
Willing to relocate to: El Paso, TX - Socorro, TX
Authorized to work in the US for any employer
Work experience
Assistant Manager
Uptown Cheapskate • El Paso, TX
March 2021 to July 2026
• Train new employees on equipment and procedures.
• Corrected new employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
• Answered questions about store policies and addressed customer concerns.
• Collect unsorted clothing, make it look presentable and returned to display racks.
• Cleaned and maintained fitting rooms regularly.
• Put clothing in correct sizes, colors, and sleeve length according to the floor
• Checked garments for damage and placed tags prior to returning items to sales floor.
• Led customers to right aisles and shelves to provide information on available clothing items and accessories.
• Organized clothing and accessories that customers had returned to fitting room desk.
• tagged returned items for sales floor.
• Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
• Checked fitting room stalls and sorted merchandise to racks.
• Answered customer telephone calls to provide information about store policies and available merchandise
• sort through customers clothes and base them off of style and condition Sales Associate
Marshalls • El Paso, TX
October 2020 to January 2021
• Recaptured sales from dissatisfied customers using conflict mediation skills.
• Fixed checkout merchandise displays with continuous resets during down periods.
• Rang up customer items quickly processing payments and bagging purchases.
• Prevented losses by watching for suspicious behavior.
• Satisfied customers with quick and comprehensive support for all needs.
• Promoted customers satisfaction by supporting merchandise selection, returns, and changes.
• Enhanced shopping experience, directing or escorting to product locations on sales floor.
• Boosted customer retention by explaining and enrolling into loyalty and reward programs.
• Served customers by going above-and-beyonds to offer exceptional support for all needs.
• Enhanced customers satisfaction with fast, knowledgeable service.
• Helped team handle high-volume work by prioritizing tasks and organizing supplies.
• Assisted with tasks and work duties during slow periods to maintain team productivity. Cashier
Chuck E. Cheese • El Paso, TX
Halie Garcia
**********@************.*******.***
El Paso, TX 79912
March 2019 to January 2021
• Processed refunds for foods they no longer wanted and or didn't find good and different products.
• Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
• Balanced cash drawer at begging and end of each shift, investigating and resolving any discrepancies.
• Resolved guest issues by working with customer service leaders and area managers to meet individual need.
• Boosted company revenue through suggestive selling techniques for products, value-added services, and upselling.
• Trained new cast members in customer-focused strategies, maintaining high team standards.
• Educated customers about upcoming promotions, changing procedures and available items. Education
High school diploma
Coronado High School • El Paso, TX
August 2016 to May 2019
Skills
Certifications
Driver's License
task prioritization safety control Basic math Time management Animal care merchandise Stocking Supervising experience Retail store experience Mentoring Communication Skills Pet care Cash handling Customer service Customer communication merchandise exchange
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