IT Support and Systems Technician

Karl Deinelle Ocampo

707-***-**** ******************@*****.*** Spring Valley, Ca

Education:

Empire School of Business, Santa Rosa, CA. April 2014 - March 2018

Specialized Associate Degree in information Technology – Microsoft Essential (Completed)

•Active Directory

•Command prompt

•Exchange

•PowerShell

•DHCP

•DNS

Technical Skills: Computer Hardware and Software Application

•Operating Systems – Win XP, 7, 8, 2013, and Linux-based OS

•Microsoft Office suites – 2003/2007/2010

•MS Exchange

•Antivirus and firewall

•Hard drives, monitors, printers, scanners and video equipment

•Troubleshooting, analysing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals.

•Performing software installations and operating system configuration in designated system.

Skills:

•Has a strong work ethic.

•Positive attitude 100% of time

•Dedicated to work

•Works well under pressure

•Exceptional interpersonal skills.

•Great team player.

•Communicates well with others

•Love working with a team and treat them as family

Employment experiences

Round Table Pizza December 2015 - March 2016

Kitchener

-taking food orders from customers whether from drive thru, lobby, or via phone

-painting pizza/baking

-handling phone orders with professionalism and accurately collect information needed to

complete order.

-performing other related duties as assigned by the manager-on-duty.

-cleaning and washing all the kitchen tools when closing

-sweeping and mapping the kitchen floor when closing

Ross Stores May 2016 - September 2016

Retail, Customer Service

-directing customers by escorting them to racks and counters; suggesting items

-welcoming customers by greeting them and offering them assistance

-maintaining cleanliness of the whole store

-reporting suspicious activities such as stealing

-stocking items on sales floor

-lifting boxes from the delivery truck and stocking them on the stock room

-putting tags and prices on each items

-throwing card boards off of garbage bins

All Sports store November, 2017 –

October 2018

Cashier, Retail, Customer service

- assisting customers by explaining or recommending items

-welcoming customers, answering their questions and helping them locate items

-maintaining a clean workspace

-processing refunds and exchanges, resolving complaints

-accepting payments/ringing up items, ensuring all prices and quantities are accurate and proving a receipt to every customer

Door to door sales July 2018 - November 2018

Transport Agent gas supplier

-travel to different neighbourhoods and suburbs going door-to-door with the goal of selling of service

-Sets up and demonstrate the service program

-Pitching

Ashley’s Furniture

Warehouse worker December 2018 -

April 2019

-building housing furniture’s

-lifting boxes off of delivery truck

-loading customer pickups

Viavi Solutions

Production Technician

June 2019 –

December 2022

-operating machinery equipment’s

-troubleshoot, modifies, diagnose, and repair electrical components, parts, equipment, and systems as directed through verbal or written directions, diagrams, drawings, or specifications

-maintains and makes necessary operating adjustments to test units

-determines material or replacement needs and a logical method for repair. Takes appropriate actions to meet those needs and makes repairs

-meet daily/OTS requirements performs other related duties as assigned

World Pac

Delivery driver/warehouse

February 2023 –

January 2026

-uses vehicle to deliver vehicle parts or pick up returned parts

-deliver car parts

-dispatch, confirm customer order and generate delivery manifests and receiving documents.

-sorts, organizes and prepares parts from receiving or the production areas to storage or to other designated areas, by part and quantity.

-ensure that customer orders are located, picked up and signed for.

-collects COD from customers if needed and maintains all necessary documents/receipts

Contact this candidate