Management
Resume:
Victor Alvarez
Dependable and Dedicated
San Antonio, TX
*****************@*****.***
Professional Summary
I obtain over 20 years of customer service experience. I have trained and worked in multi combined levels of customer service . Which include, home, telecommunication, counter and call center contact I maintain and exceed both personal and professional expectations in providing customer satisfaction. Willing to relocate to: San Antonio, TX
Authorized to work in the US for any employer
Work Experience
Sales Floor Supervisor
Burlington Stores-San Antonio, TX
September 2023 to Present
• Supervised a team of XX retail sales associates, providing guidance and support to ensure exceptional customer service
• Implemented effective sales strategies that resulted in an increase of XX% in monthly sales revenue
• Trained new hires on product knowledge, sales techniques, and company policies to enhance their performance and drive sales
• Monitored inventory levels and collaborated with the purchasing department to ensure optimal stock availability for high-demand products
• Developed and maintained relationships with key clients, resulting in repeat business and increased customer loyalty
• Analyzed sales data to identify trends and opportunities for improvement, leading to the implementation of targeted marketing campaigns
• Conducted regular performance evaluations for team members, recognizing top performers and providing constructive feedback for growth areas
• Created visually appealing merchandise displays that effectively showcased products and attracted customers' attention
• Managed cash handling procedures accurately, ensuring proper reconciliation at the end of each shift
• Resolved customer complaints or concerns promptly and professionally, maintaining a high level of customer satisfaction
• Provided ongoing training sessions on product features/updates ensuring all employees were knowledgeable about current offerings
• Developed incentive programs aimed at motivating employees towards achieving individual targets while fostering teamwork
• Increased overall store profitability by implementing cost-saving measures such as optimizing staff scheduling and reducing inventory shrinkage
• Collaborated with visual merchandisers to create eye-catching displays that increased customer engagement and sales conversion rates
• Developed and implemented a customer loyalty program resulting in a XX% increase in repeat business
• Implemented effective loss prevention strategies, resulting in a XX% reduction in theft incidents within the store
• Conducted regular team meetings to communicate goals, provide updates on performance metrics, and address any concerns or challenges
• Increased employee morale by implementing recognition programs for outstanding performance and providing opportunities for professional development Site Coordinator
Dittmar Remodeling-New Braunfels, TX
May 2017 to August 2023
I process remodeling estimates review and explain bids to all potential clients for the job they are interested in completing. I inventory all material delivered to job site. Communicate on a daily with clients on job progress and address any and all clients questions, concerns, and request . I oversee and manage all job site employees. I have always taken pride in my work and meet if not exceed the job expectation for the position I obtain ...
Server/Waiter
DON PEDRO MEXICAN RESTAURANT-San Antonio, TX
February 2017 to July 2019
Greet all guest that come in restaurant Work assigned section and assist guest with their food selection and maintain and provide a good dinning experience Assistant Manager
Als formalwear-San Antonio, TX
February 2010 to May 2014
Process customer orders, assist with purchases selections for special events, process closing and opening reports for individual stores, meet and exceed daily weekly and monthly goals set for company and and employees. Also the ability to maintaining a positive work environment and colleague support Education
Trade school in Business management and accounting Watterson college - Pasadena, CA
March 1991 to May 1992
Diploma in Basic
Thomas Edison - San Antonio, TX
September 1985 to June 1990
Skills
• Tutoring
• Food/cater (10+ years)
• Math
• Events management
• Technical Support
• Construction
• QuickBooks
• Accounting
• Leadership
• English (10+ years)
• Research
• Public relations
• Microsoft Outlook
• Computer networking
• Office management
• Conflict Management
• Quality Assurance
• Organizational skills
• Assistant Manager Experience (5 years)
• Upselling
• Personal assistant experience
• Organizational Skills
• Presentation skills
• Event Planning
• Human resources
• Telecommunication (10+ years)
• Bookkeeping
• Microsoft Powerpoint
• Supervising experience
• Microsoft Excel
• Remodeling
• Customer service
• Administrative Experience (10+ years)
• Retail sales
• Mentoring
• Accounts Payable
• Public Speaking
• Computer Networking
• Conflict management
• Personal Assistant Experience
• Typing
• Serving
• Merchandising
• Recruiting
• Microsoft Office
• Sales
• Payroll
• Project management
• Quality assurance
• All office and basic equipment, basic to standard computer programs bilingual and able to adapt to change. (10+ years)
• Telecommunication
• Budgeting
• Microsoft Word
• Phone etiquette
• Writing skills
• Teaching
• Fundraising
• Management (10+ years)
• Supervising Experience (10+ years)
Languages
• Spanish - Fluent
• English - Expert
Certifications and Licenses
Driver's License
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