Residential Leasing & Retention Specialist

Shayleen Minott

Riverview, FL ***** • **************@*****.*** • 813-***-****

Education

TAMPA SCHOOL OF REAL ESTATE — Tampa, FL Tampa FL 2018 Licensed Florida Real Estate Sales Associate State of Florida Florida Real Estate Sales Associate License (Active) Concentration in Contract Law, Ethics, Fair Housing, and Brokerage Operations Trained in lease execution, compliance documentation, and transaction coordination Developed proficiency in resident relations, leasing negotiations, and occupancy optimization HILLSBOROUGH COMMUNITY COLLEGE — Brandon, FL Brandon FL 2017 Associate of Science in Business

Relevant Coursework: Business Management, Accounting, Marketing, Business Law, Organizational Leadership, Customer Relations

Experience

Tampa Bay Investments — Tampa, FL

Leasing Agent / Property Management Assistant 2022 – Present

• Lease and manage residential rental properties across single-family and multi-family portfolios

• Conduct property tours, screen applicants, and prepare lease documentation in compliance with Florida housing law

• Coordinate maintenance requests and resident onboarding to maintain high occupancy and tenant satisfaction

• Support rent collection, lease renewals, and tenant relations initiatives ENDURANCE WARRANTY — Remote

Retention Specialist 2022 – Present

• Manage inbound and outbound client communications to reduce cancellations and improve customer retention

• Resolve account concerns through personalized service and problem-solving

• Consistently meet performance and retention benchmarks KEYGLEE CAREERS — Tampa, FL

Leasing & Resident Relations Associate 2019 – 2022

• Manage leasing pipelines including applicant screening, tours, and documentation

• Serve as point of contact for resident onboarding and service coordination

• Ensure Fair Housing and Landlord–Tenant compliance CREDIT CONTROL — Tampa, FL

Accounts Receivable Specialist 2017 – 2019

• Managed invoicing, payment processing, and reconciliations for 200+ customer accounts

• Maintained accurate financial records and supported timely collections

• Partnered with internal teams to resolve billing discrepancies Skills & Interests

Leasing & Property Operations: Lease Administration, Tenant Screening, Rent Collection Procedures, Fair Housing & Landlord–Tenant Compliance, Resident Relations, Occupancy Optimization, Maintenance Coordination, Lease Renewals Business & Administrative: Customer Relations, Contract Documentation, Transaction Coordination, File Management, Scheduling, Account Reconciliation, Payment Processing, Compliance Recordkeeping

Marketing & Communications: Lead Follow-Up, Social Media Marketing, Digital Outreach, Community Engagement, CRM Systems, Client Retention Strategies Technical: Microsoft Excel, Word, Outlook, Google Workspace, CRM & Property Management Software, Canva

Interests: Real Estate Investment, Property Operations, Community Development, Housing Accessibility

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