Remote Client Experience & Medical Operations Coordinator

Kelly Beers, Admin Specialist

Brookline, *****, MA, +1-617-***-****, ***************@***********.*** SUMMARY Highly organized and efficient administrative professional with over 5 years of experience in medical and operational support. Proficient in Microsoft Office Suite, EPIC, and SAP, with strong multitasking and scheduling abilities. Proven ability to manage high-volume reception, patient check-in, and appointment coordination. Eager to leverage extensive administrative expertise to ensure seamless operations and provide crucial support to the Early Intervention Clinic at the University of Nebraska Medical Center. WORK EXPERIENCE

Medical Secretary/Assistant

Dr. Nicole Boudreau, MD, PC

08/2024 – 02/2025 Brookline

Oversaw a high-volume reception desk, managing incoming phone calls for this busy medical practice in Brookline.

Facilitated patient check-in processes, including insurance verification and collection of co-pays when necessary.

Coordinated appointment scheduling, handled inquiries, and relayed doctor messages via an application for question handling and prescription refills. Maintained operational efficiency by ensuring examination rooms were promptly cleaned between patient visits.

Communicated supply needs to the physician, streamlining the inventory ordering process.

Operations Coordinator

Mass General Hospital

02/2023 – 02/2024 Boston

Delivered crucial support within the operating room desk team at Massachusetts General Hospital, enhancing surgical scheduling accuracy. Utilized EPIC to proficiently schedule urgent and emergent surgical cases, streamlining patient flow.

Collaborated closely with the Charge Nurse to inform surgical teams of operational protocols, room assignments, and procedures. Assisted in the preparation of surgical instrument carts, ensuring appropriate equipment availability for daily operations. Supported the timely delivery of blood products and fluids from the blood bank to operating rooms, contributing to patient care. Medical Assistant/Medical Secretary

Steward Medical Group/St. Elizabeth's Hospital

02/2022 – 01/2023 Boston

Facilitated a seamless patient experience, guiding individuals from front desk check-in through to check-out processes.

Ensured operational efficiency by:

Welcoming and escorting patients to examination rooms, Measuring vital signs accurately,

Preparing patient charts for physician review,

Scheduling appointments,

Verifying insurance coverage,

Coordinating medication refills,

Ordering laboratory services,

Restocking supplies in patient rooms.

09/2020 – 12/2020 Administrative Assistant/Receptionist Brookline Lords & Ladies Salon

Managed front desk operations at a prestigious salon in Coolidge Corner, Brookline, overseeing appointment scheduling and payment processing for services rendered.

Maintained financial records for the salon until its closure in late 2020 due to pandemic-related circumstances.

Receptionist

Carbon Salon

05/2019 – 03/2020 Boston

Provided a welcoming atmosphere by greeting clients with professionalism, ensuring excellent customer service through phone management and appointment scheduling.

Handled client check-ins and processed payments for services rendered. Maintained a consistent work schedule, proudly achieving perfect attendance while excelling in this role until the pandemic necessitated downsizing.

Receptionist/Administrative Assistant

Bellucci Salon

07/2018 – 03/2019 Brookline

Served as the primary point of contact for clients at this upscale salon in Coolidge Corner, responsible for check-in and check-out activities. Created a welcoming environment for clients upon arrival and ensured their comfort throughout their visit.

Scheduled appointments through various channels, including in-person, phone, and online booking systems.

Processed financial transactions at the conclusion of services while promoting retail products for home use.

Salon Coordinator/Receptionist

Kenneth Wildes Salon

09/2008 – 09/2014 Newton Center

Fulfilled dual roles as Front Desk Receptionist and Salon Coordinator, enhancing operational workflow.

Handled telephone inquiries, coordinated appointment scheduling, and educated clients about retail products, ensuring satisfaction. Managed client check-in and check-out processes, confirmed appointments, and facilitated services among stylists across three floors, including colorists and spa services.

EDUCATION

Boston Career Institute

Medical Assistant certificate, Medical Assistant/Certified 04/2021 – 12/2021 Brookline

Capitol School of Hairstyling and Esthetics

Cosmetology license

05/1993 – 05/1995 Omaha, Nebraska

Millard North High School

High school diploma, Cosmetology/English/Spanish

05/1981 – 05/1985 Omaha

SKILLS Front Desk Administrative Assistant

Receptionist Outlook

Clerical Microsoft Word

Microsoft Office Organizational Skills

Time Management Scheduling

Data Entry Filing

Marketing Billing

Administrative Experience Clerical Experience

Microsoft Outlook Schedule Management

Makeup Application Hair Styling

Phone Etiquette Retail Sales

Computer Skills Cash Handling

Computer Operation Customer Service

Hospitality Office experience

Multi-line phone systems Computer literacy

Sales Typing

Nail Care Medical Terminology

Medical Scheduling Insurance Verification

Personal Assistant Experience Cosmetology

Medical receptionist HIPAA

Patient monitoring Medical Records

Patient Care EMR Systems

Microsoft Powerpoint Leadership

Payroll Laboratory Experience

ICD-10 Office Management

Anatomy Knowledge Experience Administering Injections Physiology Knowledge Documentation review

Primary care Epic

PeopleSoft Meditech

Cash register EKG

Medical administrative support Customer service

Organizational skills Medical office experience

Medical scheduling HIPAA

Medical records Communication skills

Documentation review Vital signs

EMR systems Medical terminology

Communication Skills Multitasking

SAP

LANGUAGES English (10+ years) Spanish

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