Customer Service & Banking Support Specialist

Lizeth Oliva Fuentes

Walkertown, NC ***** +1-336-***-**** **************@*****.***

Work Experience

VIRTUAL BANKER

First Horizon Bank Winston-Salem, NC

June 2025 to Present

Inbound calls about clients accounts

Help clients with bank account issues

Amazon Fulfillment Associate (Seasonal)

Kernersville, NC

November 2024 to March 2025

Drove the PITS

Stowing

Only seasonal

Interpreter

Kelly Services

March 2024 to August 2024

Spanish Interpreter

I only left due to connections issues since I moved and I wasn't able to have reliable Internet it was a work from home Customer Service Representative

PepsiCo Winston-Salem, NC

July 2023 to April 2024

Take repair calls

Troubleshoot with customers

Customer service

Fountain vendors and coolers and some other equipment repair calls Warehouse

Hanesbrands Rural Hall, NC

November 2021 to January 2023

I started off as a table worker, then I was moved to do Quality Control which I enjoyed a lot. I had to check the products we boxed were correct and price was also correct Warehouse Worker

NY Lingerie Winston-Salem, NC

November 2019 to October 2021

I am currently working at this job as a floor manager . I started off as a scanner/packer. This job showed me how to use a variety of computers skills and to learn how to work with one also . CNA - Certified Nursing Assistant

Vienna Village Assisted living Lewisville, NC

August 2016 to November 2019

Worked here for 3 years and I loved it because it was a great work environment. We focused on different types of patients and it was such a great learning experience . The owner and everyone involved in managing the assisted living were great people that listened to everyone’s needs .

At Home Caregiver

Mount Eagle Health Care Winston-Salem, NC

June 2015 to November 2016

I visited a variety of patients at their home for one on one care. This job was very rewarding because it was a way of me setting my schedule and also learning while working . Dunkin Donuts

Dunkin' Donuts Winston-Salem, NC

July 2014 to August 2015

Fast food chain

Education

High School Diploma

Atkins Academic & Technology High School Winston-Salem, NC 2009 to 2014

Skills

Box truck Packaging Basic math Moving Medical office experience Inventory control Home Care Time management Microsoft Powerpoint Heavy lifting Delivery driver experience Microsoft Word Driving Sales support Outside sales Bilingual Spanish Microsoft Excel Load & unload Grocery store Order picking Assisted living EMR systems Continuous improvement Data entry Forklift Data collection Marketing Serving Microsoft Outlook Order fulfillment Phone etiquette Packing Organizational skills Warehouse experience Pallet Jack Shipping & receiving Negotiation English Medical terminology Care plans Typing Microsoft Office Customer service Salesforce Caregiving Military Communication skills Computer skills Managing teams in warehouse setting - Largest team managed in a warehouse setting (6-10 team members) RF Scanner Warehouse distribution Logistics Sales Order picker Languages

English - Fluent

Spanish - Fluent

Certifications and Licenses

Driver's License

Additional Information

Skills

• Self-motivated

• extremely organized

• Strong verbal communication

• Strong teaching skills

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