Administrative & Customer Logistics Specialist

WANDA MALLETT

*** **** ******, ******* *******, MS 601-***-**** *************@*****.***

Professional Summary

Results-oriented administrative professional with a proven track record in Business Administration. Detail-oriented and organized, adept at managing tasks efficiently. Strong communication skills and a collaborative approach to ensure seamless operations. Seeking the Inbound Logistics Specialist – Trucking position. Utilizing my extensive organizational, communication and interpersonal skills to aid in the growth and success of the organization. Professional Experience

Wheeler’s Janitorial Supplies – Assistant Office Manager August 2024 – Current

• Provide prompt and courteous assistance to customers via phone, email and in person

• Address inquiries related to janitorial supplies, product availability, returns and order status

• Efficient processing of customer orders, ensuring accuracy, fulfillment and timely delivery

• Investigate and resolve customer complaints/issues promptly and professionally

• Work closely with vendors and manufacturers to stay informed about industry trends and products

• Process orders for vendors all over the state of Mississippi

• Process bill entries within a 30-day period

• Process orders delivered to send out invoices

• File all processed bills and order completion sheets with signatures

• Place orders for items needed in a timely manner

• Process purchase orders

• Update item price list accordingly

• Check emails hourly-daily

• Process invoices for payment

• Process back orders

The Wright Stuff –Customer Service Representative May 2018 - August 2024

• Provide prompt and courteous assistance to customers via phone, email and in person

• Address inquiries related to medical supplies, product availability, returns and order status

• Efficiently process customer orders, ensuring accuracy and timely delivery

• Investigate and resolve customer complaints or issues promptly and professionally

• Work closely with vendors and manufacturers to stay informed about industry trends and products Wal-Mart Supercenter –Customer Service Manager-Money Center Operator November 2015 - April 2018

• Resolved escalated customer issues with a focus on achieving positive outcomes

• Assist with all administrative tasks

• Collaborated with other departments to address customer needs and ensure a seamless shopping experience

• Conducted regular training sessions to keep the team updated on product knowledge and company policies

• Developed and implemented a comprehensive onboarding program for new hires

• Completed other related tasks as required

• Effectively communicated company policies and updates to both customers and team members

• Money center daily transactions, check cashing, bill payments, money transfers

• Built professional relationships, customer loyalty and satisfaction

• Manage risk in every transaction and detect fraudulent transactions to prevent losses

• Cash handling and balances

Skills and Abilities

• Self-motivated, efficient, resourceful, and reliable under pressure

• Excellent verbal and written communication and interpersonal skills

• Strong organization

• Team Player

• Word

• Customer service driven

• Confident and poised in interactions with individuals at all levels

• Detail-oriented and resourceful in the completion of tasks with ability to multi-task effectively

• Strong communication and time management skills

• Excellent sales skills

• Power Point

• Ability to prioritize and handle multiple projects

• Previous experience solving/investigating customer questions/problems in a timely and professional manner

• Excellent phone skills

• Daily transactions

• Outlook

• Customer satisfaction-oriented

• Attention to detail and mathematical skills

• Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives

• Microsoft Office

• Excell

Education

Copiah Lincoln Community College

Business Administration and Computer Technology

Crystal Springs High School

High School Diploma

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